Dynamic Business Services Limited

Bespoke eLearning programmes

We create bespoke elearning programmes that include a variety of media including animation, 3D, video, audio, motion graphics etc.

Features

• Bespoke
• Interactive
• Engaging

Benefits

• Content available on multiple devices
• Tailored to exact requirements

£1,000 to £20,000 an instance

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jim.lawrence@dynamicbusiness.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

274538153392739

Contact

Jim Lawrence
0113 323 0760
jim.lawrence@dynamicbusiness.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Delivered programmes are owned by our clients but we retain IPR of our images and interactions
• System requirements:
  • Available on multiple device
  • Accessed via a web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We would provide a dedicated SLA with urgent response times set at 2 hours. Only available Monday - Friday 9am - 5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This will be according to an agreed SLA
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Training is provided on request but our programmes are designed to be easily used by end users
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The completed files are sent to our clients
• End-of-contract process: There are no ongoing costs at the end of a contract period

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: All programmes are created to meet our clients needs

Scaling

• Independence of resources: All instances are kept separately. Often the programmes are hosted by our clients.

Analytics

• Service usage metrics: Yes
• Metrics types: This is provided using google analytics. A report is sent to the client periodically
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data would be provided in a csv format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: This is typically 99.9% but each client has an individual agreement
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: This is managed at an application level.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: This is via our internal policy that is available on request
• Information security policies and processes: We have an internal policy which is available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow an inhouse change management process which is available on request. This is agreed on a client by client basis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: This is actively managed by our systems manager.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: This is defined on a client by client basis using an agreed service level agreement
• Incident management type: Supplier-defined controls
• Incident management approach: Reporting on incidents is managed by our systems manager

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Moving to online training from face to face training often reduces CO2 emissions as delegates do not need to travel to training locations. If there are a significant amount of delegates this will result in a large reduction in carbon usage and help meet any net zero targets.

  Equal opportunity

  Offering an online training option can help with equal opportunities as colleagues who have a physical or mental disability may struggle with attending traditional, face to face courses.

Pricing

• Price: £1,000 to £20,000 an instance
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jim.lawrence@dynamicbusiness.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.