PHOENIX SOFTWARE LIMITED

Rapid7 Managed Detection and Response

Rapid7 Managed Detection and Response (MDR) enhances your ability to detect and respond to threats with hands-on 24/7/365 monitoring, threat hunting, unlimited incident response, and customized security guidance to stop malicious activity and accelerate your organization’s security maturity.

Features

• 24x7 end-to-end detection and response by SOC experts
• Active Response: immediate containment of threats on endpoints or users
• Real-time updates via email, text, Slack, phone
• Complete, transparent access to underlying technology (InsightIDR)
• Unlimited Incident Response support end-to-end
• AI-assisted workflows accelerate investigations and reduce manual effort
• Improved visibility across endpoints, cloud, network, and user accounts
• Monthly meetings with dedicated Cybersecurity Advisor
• SOC expertise and maturity recommendations
• Minimized attacker dwell time and reduced breach impact

Benefits

• Extend your team with experts and 24/7/365 SOC coverage
• Receive partnership and guidance from your dedicated Cybersecurity Advisor
• Save with unlimited DFIR; MDR handled end-to-end every time
• Achieve rapid time to value with faster detection and response
• Experience 3x faster MTTD and MTTR for security incidents
• Enjoy the most transparent service; full access to robust XDR
• Defense in depth: see beyond endpoints for comprehensive visibility
• Gain a complete view of your environment, not just endpoints

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

274778539291042

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Rapid7’s MDR service is an extension of InsightIDR (SIEM). MDR works directly with the SIEM/XDR to detect, investigate, and respond to threats, integrating data and workflows for comprehensive security and accelerated incident response.
• Cloud deployment model: Public cloud
• Service constraints: Requires use of Rapid7's SIEM as underlying technology and at least 80% coverage of in-scope environment with the Rapid7 Agent. System requirements are detailed below.
• System requirements:
  • Rapid7 Agent on 80%+ endpoints required
  • Collector: 4 CPU cores, 8GB RAM, 60GB disk
  • Supported OS: Windows, Linux, Mac for agents
  • Required TCP/UDP ports: 5508, 6608, 8037
  • Service account with AD, LDAP, DNS permissions
  • Honeypot (optional): 1 CPU, 1GB RAM, 10GB disk
  • Orchestrator required for Active Response
  • Network sensor: Supported Linux OS only
  • Event sources with correct permissions
  • Dedicated server recommended for Collector

User support

• Email or online ticketing support: Yes
• Support response times: Severity-1 Support issues may be directed to Rapid7 Technical Support 24/7 at https://www.rapid7.com/contact/​ ; ; For the fastest response, support tickets may also be raised via the Rapid7 Customer Portal at ​insight.rapid7.com/login​. You can find the Rapid7 Support Guidebook and SLAs for technical assistance here: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: 1. As a customer with Rapid7 support, you are entitled to a number of predetermined technical support contacts that may create cases, subscribe for notifications, search our knowledge base and download updates. Rapid7 recommends that primary contacts register for eSupport immediately upon receiving your welcome packet from Rapid7.; ; 2. For the fastest response, support tickets may also be raised via the Rapid7 Customer Portal at ​insight.rapid7.com/login​. You can find the Rapid7 Support Guidebook here with support SLAs: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf ; ; 3. Cybersecurity Advisors will be assigned during onboarding and are available during normal business hours (based on the assigned CA’s local time zone) by phone, tickets, and email. Severity-1 Support issues may be directed to Rapid7 Technical Support 24/7 at https://www.rapid7.com/contact/​ (https://www.rapid7.com/contact/%E2%80%8B)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rapid7’s MDR onboarding process is designed to help users quickly and effectively start using the service. Upon initiation, customers are assigned a dedicated onboarding specialist who guides them through each step. The process begins with a kickoff meeting to review objectives, timelines, and requirements. Rapid7 provides clear documentation and checklists to ensure all prerequisites are met, such as deploying Insight Agents on endpoints, configuring event sources, and setting up network sensors.; ; During onboarding, Rapid7 assists users with agent installation, integration of log sources, and validation of data flows into the Command Platform. The team helps configure asset groups, user roles, and notification settings to align with the customer’s environment. Training sessions are offered to familiarize users with the InsightIDR interface, alert management, and reporting features. Rapid7 also reviews detection rules and response workflows, making recommendations based on best practices and the customer’s specific needs.; ; Throughout the process, Rapid7 monitors progress, provides troubleshooting support, and ensures all components are functioning correctly. Once onboarding is complete, users receive a summary of the setup and ongoing support contacts. ; ; User/admin documentation is available online, and Rapid7 offers free training at https://academy.rapid7.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If you opt to leave a Rapid7 service, you will have access to the platform until your end date. All data, including backups, will be deleted after 90 days. Should you request deletion of your data prior, we’ll process that request within 14 days. If you choose to retain Managed Services reports, you should download them from the Services Portal prior to the last day of service. Your final report will be delivered via secure email. If you wish to retain your log data, you will need to have previously setup the S3 Archiving feature. This will carry out a daily backup of the log data ingested on that day. These backups are stored in an Amazon S3 bucket that you own. A retrospective, export-on-demand option is not available at this time. For more information about our data privacy policy, please visit www.rapid7.com/trust.
• End-of-contract process: You own the data you collect, and therefore you control access to that data. If you opt to leave a Rapid7 service, you can request deletion of the data, for which we’ll process that request within 14 days. An attestation of data deletion can be made available upon request.; ; Throughout your InsightIDR product lifetime, you can have all log search data sent to InsightIDR also sent to an AWS S3 bucket that you control on a daily basis. This is a convenient way to have a copy for in-house analytics or specific retention regulations, as well as transitions between data lakes or log management platforms.; ; As an Insight customer, you own and control all of the data you send to the cloud. If you unsubscribe from InsightIDR, we can work with you around data export and data destruction. For example, you can send all incoming data to InsightIDR to a separate AWS S3 bucket that you control. If you need an attestation of data deletion, we can assist with that as well.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: "Rapid7’s onboarding and offboarding documentation for MDR is accessible through the Command Platform’s help center and the Rapid7 documentation portal. Users receive direct links to relevant guides during onboarding and offboarding communications, ensuring easy access to step-by-step instructions, checklists, and FAQs. The documentation is organized for clarity, with searchable topics and downloadable resources to support various user roles and technical backgrounds.; ; Support teams provide documentation in digital formats compatible with screen readers and common accessibility tools, facilitating access for users with disabilities. Customers can request documentation in alternative formats if needed. Additionally, Rapid7’s support portal offers guided walkthroughs and contextual help embedded within the InsightIDR interface, allowing users to access instructions as they navigate setup or decommissioning tasks.; ; For offboarding, users are provided with clear guidance on data removal, agent uninstallation, and account closure procedures. The documentation is regularly updated to reflect service changes and user feedback, ensuring relevance and accuracy. If users encounter difficulties, Rapid7’s support team is available to assist and clarify documentation content. This approach ensures that onboarding and offboarding materials are readily available, easy to understand, and accessible to all MDR customers."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: InsightIDR's user interface is accessible through a web browser on traditional and mobile/tablet devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Rapid7 MDR will send all reports, including those for real-time incidents as well as monthly forensic hunts, via the InsightIDR Services Portal. ; ; The InsightIDR graphical user interface (GUI) is designed to be highly functional and easy to use.; ; The dashboard has been designed to present meaningful data whenever possible. It displays a variety of summarized information, for example, new alerts, key user statistics, historical incidents, assets, and more. Clicking on a piece of information allows you to drill down to view more detailed information.
• Accessibility standards: None or don’t know
• Description of accessibility: While we do not currently have any certifications or active benchmarks to share around digital accessibility, we consider specific standards as part of our product design and development process, particularly regarding contrast accessibility and colorblindness. Systemizing and evaluating digital accessibility standards will be an ongoing UX priority across product lines. As the proposed solution is accessed via web browser, users can utilize accessibility-focused browser extensions and settings to achieve screen reader support and adjustable text sizes.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users of Rapid7’s MDR service API can perform several setup and management tasks, but there are notable limitations. Through the API, users can automate deployment of Insight Agents across endpoints, configure event source integrations, and manage data ingestion settings. The API allows users to retrieve security event data, query alerts, and access investigation details, supporting integration with SIEMs, ticketing systems, and other security tools. Users can also automate routine tasks such as updating asset inventories and synchronizing vulnerability data from InsightVM.; ; However, users cannot use the API to directly change MDR service configurations that affect detection logic, rule priorities, or response workflows—these are managed by Rapid7’s SOC and require formal requests. The API does not permit users to alter core MDR operational settings, initiate or modify incident response actions, or adjust service-level parameters. Additionally, access to sensitive MDR functions, such as rule creation or deletion, is restricted to maintain service integrity and compliance.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The MDR service is defined in the scope of services document, and it includes some prescribed areas for customization. Users can customise Rapid7’s MDR service primarily through configuration options available in the Command platform and by working with Rapid7’s SOC team. Within the InsightIDR interface, users can tailor event source integrations, set up custom alerting rules, and adjust triage tree preferences to fit their organizational needs. They can also configure log sources, asset groupings, and local user access controls.; ; Users can also collaborate with Rapid7 to set up exceptions and rules for active response as defined in the SOS, and customers can leverage InsightConnect’s automation capabilities to integrate with other security tools and orchestrate other detection and response activities, reducing manual effort.

Scaling

• Independence of resources: InsightIDR is a web-based console and, through a robust multi-tenant cloud architecture, can scale to an unlimited number of users accessing a single solution host without performance degradation.; ; Our architecture is designed to scale horizontally to handle any amount of load from our customers. Multiple collectors can be deployed across the network to gather logs in a bandwidth-efficient manner. All logs are filtered and compressed before being uploaded to AWS.; ; Rapid increases in CPU, memory, storage, and networking capacity are performed on-demand to meet the scaling and performance needs of enterprise customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Rapid7’s target is 100% System Availability. "System Availability" means the percentage of total time during which the Service is available for Customer to send data into the platform (“Data Collection Uptime”) or to log in to the solution (“Log-in Uptime”), excluding a Scheduled Maintenance Window. The Scheduled Maintenance Window shall be posted on the Rapid7 Status page with at least 24 hours’ notice. SLAs are monitored and enforced through our technology platform. All downtime, planned and unplanned, is documented on our status site (https://status.rapid7.com/).
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Rapid7

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: Customers can export data about your users, assets, and logs in a CSV or PDF format. More information is available here: https://insightidr.help.rapid7.com/docs/export-data
• Data export formats:
  • CSV
  • ODF
• Data import formats: Other
• Other data import formats:
  • Data ingestion into InsightIDR limited to event sources/threat intelligence
  • InsightIDR built on proprietary search and data-ingestion technology
  • Relies on Collectors receiving data from event sources in environment
  • Data sent to Rapid7's Command Platform via InsightIDR Collector
  • InsightIDR Collector capable of ingesting UDP/TCP syslog messages
  • Collectors capable pulling logs from Windowssystems using WMI/file tailing/directory watchers
  • Collectors capable of pulling events from number of cloud services
  • InsightIDR provides ability to ingest "custom logs" in syslog/standard format
  • Users won’t upload data to platform as described above.

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Rapid7 protects data in transit between itself and customers by encrypting all data sent to and from the Insight cloud using TLS (HTTPS). Collectors, agents, engines, and plugins require valid TLS certificates from trusted authorities. Access to encryption keys is tightly controlled via AWS Key Management Service (KMS) and instance profiles. Regular access reviews and strict access control policies ensure only authorized personnel can access sensitive data, maintaining confidentiality and integrity throughout transmission.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Rapid7 protects data at rest within its network by encrypting all stored data using industry-standard AES-256 encryption, with keys managed through AWS Key Management Service (KMS). Where possible, AWS services like S3, EBS, and RDS are used for encryption; otherwise, block-level encryption (LUKS) is applied. Strict access controls ensure only authorized personnel can access encrypted data. Some older InsightIDR data ingested before July 2018 is not encrypted at rest but is protected by strict IAM access controls. Regular access reviews and segregation of duties further safeguard data from unauthorized access or modification.

Availability and resilience

• Guaranteed availability: Rapid7’s target is 100% System Availability. "System Availability" means the percentage of total time during which the Service is available for Customer to send data into the platform (“Data Collection Uptime”) or to log in to the solution (“Log-in Uptime”), excluding a Scheduled Maintenance Window. The Scheduled Maintenance Window shall be posted on the Rapid7 Status page with at least 24 hours’ notice. SLAs are monitored and enforced through our technology platform. All downtime, planned and unplanned, is documented on our status site (https://status.rapid7.com/). ; ; If System Availability during a given month is less than 99.95%, Customer may be eligible for a credit as detailed here: https://www.rapid7.com/legal/sla/. (https://www.rapid7.com/legal/sla/)
• Approach to resilience: Rapid7 maintains a Contingency Plan for the Command Platform, including annual BIA, and regular reviews of BCDR strategies. The plan’s primary goal is to ensure organizational stability and coordinate recovery of critical business functions during disruptions or disasters. It ensures critical functions continue with minimal interruption, identifies and mitigates threats, and promotes awareness of key interdependencies. Redundancy is built into Rapid7’s corporate and production infrastructures, with capacity planning and data replication to support processing, failover, and customer support.; ; The Command Platform leverages a secure, multi-tenant, stateless micro-services architecture within Amazon Web Services (AWS), providing a scalable, highly available cloud environment. This architecture allows Rapid7 to implement robust security controls for data at rest, in transit, and in use. Data storage and analytics processing are hosted on AWS, benefiting customers with automatic backup, redundancy, and high availability. AWS maintains SOC 1, 2, and 3 compliance, and Rapid7 can work with AWS to provide these reports if needed.; ; Rapid7’s network infrastructure also features redundancy, backup, and recovery capabilities. Data centers have disaster recovery plans and conduct risk assessments. Customers can monitor global availability and outages at https://status.rapid7.com/.
• Outage reporting: All Command Platform downtime, planned and unplanned, is documented on our status site (where you can subscribe for email updates): https://status.rapid7.com/ ; ; Rapid7's Managed Detection & Response service is delivered from our Security Operations Centers (SOCs) in Dublin, Ireland, Arlington VA (US), Prague, Czech Republic, and Melbourne, Australia, with physical security monitoring, dedicated on-site data centers, and custom-built proprietary technology. Each facility is secured with dual factor physical access controls, and up time is maximized with redundant network and power supplies.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Different authentication methods for your organization are available (and configurable by local admin) depending on your organization's needs:; ; An external identity provider (IdP) may be used to configure SSO. This feature allows you to authenticate and control user access to the Command Platform from your existing single-sign on solution. ; ; The Command Platform offers Multi-factor authentication (MFA), including:; ; • Universal 2nd Factor (U2F); • OKTA Verify; • Google Authenticator; • SMS Authentication; ; You can also configure additional settings for your users, such as how often they must complete multi-factor authentication.
• Access restrictions in management interfaces and support channels: Rapid7 follows the principle of least privilege, therefore, access is granted on an as-needed basis with the minimum necessary permissions. This includes office badges, which have an access request process & are included as part of our quarterly access revies and immediately upon employee termination. Access reviews are performed quarterly for SOX applications. Rapid7’s Cloud Operations team conducts a quarterly review of Command Platform production access to ensure the level of access is commensurate with least-privilege required to perform job responsibilities. Key administrative access is limited to appropriate personnel only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Policies including two-factor authentication, jump hosts, service segregation, and per-service permissions ensuring least-privilege access methodologies are applied for Rapid7 access to customer data.; ; Locally, authentication is configurable by local admin:; ; An external identity provider may be used to configure SSO. ; ; The Command Platform also offers MFA, including:; ; • Universal 2nd Factor (U2F); • OKTA Verify; • Google Authenticator; • SMS Authentication; ; You can also configure additional settings for your users, such as how often they must complete multi-factor authentication.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Rapid7 follows a comprehensive information security program aligned with industry-leading frameworks, primarily ISO/IEC 27001 and the NIST Cybersecurity Framework (CSF).; ; Our policies and processes are designed to protect the confidentiality, integrity, and availability of customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Rapid7 enforces a Configuration Management Policy to ensure consistent, secure infrastructure using baseline configurations and automated tools for deployment and validation. All changes to cloud infrastructure (primarily AWS) are managed in code, version controlled, peer reviewed, tested, and approved before production deployment. Rollback mechanisms and monitoring ensure rapid compliance restoration if manual changes occur. Change management follows Agile and Scrum methodologies, emphasizing review, testing, and communication to prevent service disruptions. Emergency changes are logged and approved. Customers are notified via email if service use may be impacted, and operational status updates are available at https://status.rapid7.com (https://status.rapid7.com/)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Information Security continuously monitors Rapid7’s corporate IT and Command Platformenvironments for system vulnerabilities in accordance with formally documented VM processes and procedures, conducts network and agent-based vulnerability scans of these environments on a continuous basis, with new vulnerability results coming in daily or weekly. Rapid7 also monitors its websites for web application vulnerabilities. Security patches are deployed on a regular basis for corporate IT systems and by Platform Delivery for platform infrastructure. Out-of-band patching is performed for all vulnerabilities, including critical vulnerabilities, in accordance with our Vulnerability Handling & Disclosure Standard Operating Procedure.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Rapid7 uses enterprise-level central log management solution allowing for consolidation/retention of critical log files ensuring accessibility, integrity, and reviewability. Rapid7 ensures cloud actions are logged and monitored. All AWS API actions are logged. Access to servers and services are logged to external systems to prevent tampering. Logs are analyzed by Rapid7’s own products (InsightIDR and InsightOps) for notable events. Rapid7’s Managed Detection & Response services team works with internal Security Operations team to monitor these events 24/7 and investigate alerts. All Rapid7 security logs stored in our InsightIDR account, which has a retention policy with a minimum of 1 year.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Rapid7 maintains a formal Incident Response Policy and procedures in accordance with industry best practices and to meet numerous compliance requirements. This policy and supporting procedures document the process for analysis, containment, eradication, recovery, and follow up in the event of a security incident. Annual testing and refinement of this policy and procedures is required to help prepare for adverse security incidents and to manage and minimize risk. Rapid7 will notify customers of any breaches affecting their data within 72 hours. ; ; Any incident that affects customers can be reported via email.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial of all software components being evaluated

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.