Cloud Cover IT Limited
Training Services: User onboarding, Team adoption and optimisation
Our experts deliver custom training and workshops (onsite or virtually) to support the user adoption and optimisation of IT applications and software. We work with our clients to on board new users, and ensure existing user groups are optimising system capabilities to increase productivity and efficiency.
Features
- Classroom or remote Training
- Custom support to suit your business and team fuctions
- Administrator training and support
- Staff onboarding training
Benefits
- Enhance to abilities and Increase productivity
- Reduce down time from lack of knowledge
- Increase productivity - complete tasks more efficiently
Pricing
£100 a server a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lance@flyte.cloud.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 7 5 1 3 2 6 3 6 0 0 2 9 9 8
Contact
Cloud Cover IT Limited
Lance Gauld
Telephone: 07768 444498
Email: lance@flyte.cloud
Planning
- Planning service
- Yes
- How the planning service works
- We offer pre implementation planning services to make sure the installation meets all user and legislative requirements
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide both onsite and classroom training on cloud platforms , implementation and maintaining of cloud data solutions
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We have a number of tools that we utilize to ensure the data integrity of on premise to cloud data migrations
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We have a helpdesk system giving full analytics on our tickets for support , offering , website, cloud email and telephony based support
Service scope
- Service constraints
- No significant constraints but cloud support is normally remote because of the nature of the cloud
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Normally within 4 hours within normal working hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- It is accessable off our website and goes to three departments, tech support, sales and admin
- Web chat accessibility testing
- We regularly test to ensure that support is as inclusive to all parties as we can make it
- Support levels
-
We have a single tier of support that is included in our costings, however at extra cost we can supply a specifically negotiated product for the client.
We have project and support managers that can be specified where required
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft / OVH / Pulsant
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Centre for assessment ltd
- ISO/IEC 27001 accreditation date
- 06/06/2022
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
Flyte is committed to eliminating discrimination and encouraging diversity within our workplace. Our aim is that the workforce will be truly representative of all sections of society and each person feels respected and able to give their best.
To that end the purpose of this policy is to provide equality and fairness for all who work with us or are in partnership with us and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, disability, sexual orientation, religion or belief, age, pregnancy, class or social background or political belief. We oppose all forms of unlawful and unfair discrimination.Wellbeing
Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.
Pricing
- Price
- £100 a server a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at lance@flyte.cloud.
Tell them what format you need. It will help if you say what assistive technology you use.