Southern Communications Corporate Solutions T/A SCG Corporate

DocuSign Electronic Encrypted Signature

Send encrypted electronic documents for approvals, agreements / transactions and DocuSign will complete the end-to-end online processes.

The ability to embed electronic signing and payment requests into your existing website, portals, and applications. Save time & money by using DocuSign’s pre-built integrations or APIs to connect your systems.

Features

• Limited and unlimited storage space depending on plan
• Granular access User management
• Files are encrypted using 256-bit Advanced Encryption Standard
• 120 days of file recovery
• Two-step verification if requiered
• Active directory connector
• Unlimited API access to platform partners
• Enables HIPAA compliance
• GDPR compliance

Benefits

• Access every file from any devices anywhere
• Collaborate and share folders with your colleagues and clients
• Easily recover deleted files and restore previous file versions.
• Infrastructure cost reduction
• Reduced bandwidth consumption
• Lower support and training costs
• Better employee productivity
• More efficient collaboration

£1.76 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.rowarth@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

275192401118649

Contact

Rebecca Rowarth
01372 385715
rebecca.rowarth@southern-comms.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Outlook add-on
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: RAM At least 512MB

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday: 9am - 5pm; ; Saturday and Sunday: 9am - 5pm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: DocuSign's Support Center can be accessed here https://support.docusign.com/en/contactsupport?channels=1 and provides options for contacting our Customer Success team.
• Web chat accessibility testing: DocuSign follows the internationally recognized best practices in the Web Content Accessibility Guidelines (WCAG) 2.0 and 2.1 (which is on par with the AODA) and Section 508.
• Onsite support: Yes, at extra cost
• Support levels: • Level 1 remote and telephone support provided by Glemnet service desk of all DocuSign problems.; ; • Escalation to DocuSign for Level 2 and 3 Incidents and Management thereof.; ; • 24/7 Availability.; ; • A dedicated Cloud Sales Specialist to provide consultancy, oversee complex projects and maintain a consistently high standard of customer service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SCCS will evaluate the environment and assist with the necessary information detail for your organisation to complete application. We will Process the application Assist with the deployment, Migration of the data and training the users
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: They can simply copy the information to local store drive
• End-of-contract process: We require 90 days notice

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference. The DocuSign service will render to the device screen.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The DocuSign eSignature API lets you eSign documents, request signatures, automate your forms and data, and much more. You can integrate the eSignature REST and SOAP APIs into any app, website, or embedded system that can make https requests.; There is no limitation on the number of users.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: If you’re a DocuSign administrator, you have access to features that allow you to customise security, user profiles and add your logo for your organisation to externally shared links.

Scaling

• Independence of resources: DocuSign has a robust, scalable solution for our electronic signature platform. On average, daily transactions are far less than our deployed capacity. DocuSign product offering can scale both horizontally and vertically. To further ensure our service is highly available, even during peak traffic, and scalable for future growth, we undertake robust capacity planning. The DocuSign eSignature platform runs below capacity to accommodate spikes in demand on our service.; ; SCCS can review with Docusign dedicated servers for clients who require an absolute guarantee that no other company can affect their service on the platform.

Analytics

• Service usage metrics: Yes
• Metrics types: DocuSign gives your Administrators a live report on usage, which can be viewed through the Administrator control panel.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: DocuSign

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: They can simply download it to a local drive
• Data export formats: Other
• Other data export formats: Blob Object base
• Data import formats: Other
• Other data import formats: Blob Object base

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: DocuSign views reliability and system resiliency as being as important as our functional capabilities, and we have invested in our architecture accordingly. We offer category-leading availability with zero downtime, including maintenance. Our real-time data replication assures protection against data loss, even in the case of a regional disaster that takes one of our data centers offline. Our historical performance has delivered 99.99% “true-time” availability with no carve-outs for scheduled maintenance outages, and we aspire to maintain 99.999% through continuous improvement efforts. The moment of truth is evident when a user needs to complete a process through DocuSign, you can trust that the system will be available.; ; The most up-to-date system status information is available in DocuSign's Trust Center at https://www.docusign.com/trust/system-status.
• Approach to resilience: DocuSign's system architecture ensures the highest level of performance resiliency and data integrity. This is accomplished through a combination of advanced high availability architecture, native DocuSign engineering, and both specialized commodity hardware and software components (all proprietary to DocuSign). The DocuSign Web Application is the standard user experience. It's built-in Node.js and uses REST API as its data store. DocuSign built the entire proprietary application on an open-source stack. The Web Application is built on an all JavaScript (Coffeescript) stack. Serverside includes Node.js, Express, Request, Winston, and Backbone.js.
• Outage reporting: The core DocuSign service has had no unplanned outages during the last 12 months. Outages and feature unavailability are reported here: http://trust.docusign.com.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: https://support.docusign.com/guides/ndse-admin-guide-security-settings
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 03/07/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: HIPPA

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: DocuSign has a vulnerability management program that includes application and network system scanning, code reviews, and penetration testing by third parties to validate the security of the service. Significant issues identified are reviewed at the compliance stakeholder meeting and are tracked for resolution.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: DocuSign has a centralized logging, monitoring, and alerting deployment that captures and correlates log events in real-time from across systems and devices and provides unadulterated and separate alerting streams to both Operations and Security.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: DocuSign maintains and ISO 27001, 27017, 27018 certified, PCI DSS 3.2.1, and SSAE18 examined and tested Incident Response Program and Breach Notification policies and processes. All incidents are to be reported via a standard internal form to ensure consistency of information capture. DocuSign maintains formal proprietary and confidential programs including a formal Risk Management Program.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SCCS has undertaken an action plan (published carbon reduction plan) on how we can reduce our environmental impact. Whilst we don’t produce any products directly, we do undertake several recycling initiatives to ensure waste products are recycled where possible: • Paper – aim to work as a paperless company, meaning any hard paper documents are scanned and then placed into the shredding bin’s located on site, shredded and disposed of securely via a third party company. • Plastic– This is collected from site and recycled. • Print Cartridges – This is collected from site and recycled. • Staff commuting – SCCS adopts a 'green travel plan' for staff commuting to work. This means that we encourage staff to use public transport, car share and walk/cycle to work schemes. SCCS do not manufacture products directly as we are a reseller, thus reducing the number of raw materials needed to produce devices. As part of environmental promise, we offer all our customers the option to recycle devices, which can be done through a selected third party. SCCS also aims towards ensuring we are always working in accordance with the procedures of ISO 14001 - Environmental Management System. SCCS operates an Environmental Management System within our office and as part of that process, SCCS is rolling out improved energy efficiency measures to reduce impact on the environment and our carbon footprint: • Lighting – moving all lighting towards LED, which if more efficient for the environment, as well as cost saving. • Implementing Smart metering into our office facility. • Air Conditioning – Units are being changed to newer, more energy efficient models. • Additional Heaters – Heaters within the office are only used in extremes of temperature to prevent large fluctuations in temperature. We also use carbon neutral couriers for all deliveries.

  Covid-19 recovery

  Covid-19 had a big impact on the world and many businesses and as such, SCCS, much like everyone else, had to adapt on how we worked throughout this period. As an information technology business, we were already equipped with things such as Teams, work mobiles, work laptops etc so the transition from office to home working didn’t have a large impact on our business like it might have on other businesses. Our recovery to Covid-19 has been very smooth in the sense that we are now working as a hybrid business, meaning that staff have the flexibility to work 2 days in the office and 3 days from home. By reducing the number of staff within the office, we are able to spread desks out further and provide less contact with large numbers of people which we believe helps prevent the spread of Covid and other illnesses. We continue to provide hand sanitising stations throughout the office, and have cleaners come in on a regular basis. By implementing hybrid working as a permanent process, this also helps with the environmental aspect of the business as staff are not having to come into the office every day, meaning less travel is required, thus reducing our carbon footprint as a business. SCCS have supported hundreds of charities and voluntary organisations in recovering from the impacts of Covid but also managing and leading that response. This includes explaining and supporting the implementation of solutions in the short, medium and long term. The deployment of Microsoft Teams Voice, Cloud Telephony solutions and mobiles on a short term contract have all helped customers support the recovery from Covid and are set to support any ongoing requirements.

  Equal opportunity

  SCCS provides a safe environment for all staff and we ensure that equal opportunities exist throughout the company, regardless of race, religion, age, sex or physical ability. When recruiting employee’s, SCCS will first post vacancies on local job boards and with local recruitment agencies to ensure that the pool of candidates we receive are from the local community, however, we would not discriminate if a candidate came from further afield if suitable for the role. The reason for recruiting local is that 1, it contributes towards the local community, both helping towards less unemployment, and also spend in the community, and 2, we believe that by recruiting local helps with our carbon footprint as employees have the option to walk to work, and also car share where possible. SCCS contributes towards the work experience scheme. Over the past several years we have given placement to students who are looking to gain experience within the telecommunication’s sector. When employing staff at SCCS, we ensure that both men and woman feel equally empowered and as such, we have both non-discrimination and equal opportunity policies in place throughout the business. We also believe in equal pay and hold annual pay reviews to ensure that our staff fell they are being paid the correct salary based on their role and skills. SCCS have provided several local projects to support the local community to include but not limited to staff volunteering days, hardware recycling schemes to support local businesses, and consultancy time for local projects. The availability of services is based on the requirements of the customer and how best SCCS can support the request.

  Wellbeing

  SCCS can confirm that in 2021, amidst the presence of COVID-19, we rolled out an opportunity to our employees to become a Mental Health First Aider’s. We are pleased to say that several staff wanted to be involved with this and as such, we teamed up with St. John’s Ambulance and put selected staff members on a week’s course to become qualified FAQ Level 3 Mental Health Workplace First Aiders. Both the physical and mental health of all our employees is at the forefront of our business as we understand how important it is for our employees to be well, and to feel happy and comfortable in the workplace. Since implementing mental health workplace first aiders, we have also made several changes internally to assess and improve the mental health and well being of all staff. These changes include but not limited to: • Fresh Fruit available every morning in the office • Dedicated zone’s and times that a mental health first aider is available should anyone wish to speak with one of them. • Well-being weeks which include various activities for the staff members to enjoy. • Posters added to all the communal area’s with support numbers should someone feel the need they need to speak with someone. In addition to the above, the mental health first aiders have been trained to look out for the common signs and symptoms of someone who may be struggling with their mental health and how to deal with this situation.

Pricing

• Price: £1.76 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial
• Link to free trial: https://support.docusign.com/en/articles/What-are-my-options-for-a-DocuSign-Trial-account

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.rowarth@southern-comms.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.