Objective Associates Limited

Seller Dynamics

Marketplace management software service allowing sellers to manage sales across multiple platforms including Amazon, eBay, Fnac, Cdiscount, Magento, BigCommerce, Shopify, WooCommerce.

Automatically manage price, listings, stock levels and fulfillment.

Features

• Marketplace management
• List management
• Automatic repricing
• Stock and Inventory management
• Order management and processing
• Goods In Management
• Supplier management

Benefits

• Increase online sales across multiple marketplaces
• Maximise sales margin wherever an item is sold
• Streamline supply and goods in management
• Remove potential for overselling
• Simplify despatch of orders

£85 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.ogilvie@objectiveassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

275386348535873

Contact

Alex Ogilvie
01786 430076
alex.ogilvie@objectiveassociates.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: It is integrated with various marketplaces and ecommerce platforms including Amazon, eBay, Cdiscount, Fnac, WooCommerce, BigCommerce, Shopify and Magento.
• Cloud deployment model: Public cloud
• Service constraints: Service is provided online and support is provided 9 till 5 weekdays.
• System requirements: Firefox browser recommended

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided during normal UK office hours 9am to 5pm, Monday to Friday. Bank Holidays are excluded. ; ; We endeavour to acknowledge your query within 1 working hour of receipt and to respond with either a resolution or planned resolution within 2 working days should one be required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Account management including onboarding support is available by phone and email, 9 till 5 weekdays.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide online and telephone support and training during the onboarding period.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Online help system
• End-of-contract data extraction: Data can be exported by the user to a CSV file.
• End-of-contract process: A two week free trial and onboarding support is included on sign up.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full functionality is provided
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Order upload and download APIs are available.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We use Amazon AWS servers which allow us to scale up as required.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide a range of sales and product reports in CSV and PDF formats.; ; We also provide a graphical dashboard showing sales performance over customisable periods,
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported using CSV and Excel formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: There is no guaranteed levels related to availability, however, due to the nature of the AWS Hosting environment we use, the risk of system failure is extremely low.
• Approach to resilience: We use Amazon Web Services to supply hosting for the services. These services are inherently resilient.
• Outage reporting: Users are notified of any planned outages by email alert.; ; Where interruptions are unexpected, users are notified by email and in cases where email communication would be ineffective Twitter is used to notify outages and related progress to a resolution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access levels are protected based on the role of the user.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics
• PCI DSS accreditation date: 13/03/2019
• What the PCI DSS doesn’t cover: All aspects of our Card hadling are covered by the certification.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have an internal security process in line with GDPR requirements.
• Information security policies and processes: All staff are issued with the company's Security Policy and obliged to agree to it.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes and defects are managed by company wide defect tracking systems.; ; Software management and control is managed by Software Configuration systems.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our systems run on Amazon Web Services, any microsoft updates are applied as microsoft schedule.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Log monitoring and automated alerting for potential compromises using a third party security audit tool.; ; We respond inline with GDPR requirements.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents and alerts are notified to an incident manager. Staff consider the alert and take protective and preventative actions as required.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  na
• Covid-19 recovery:

  Covid-19 recovery

  na
• Tackling economic inequality:

  Tackling economic inequality

  na
• Equal opportunity:

  Equal opportunity

  na
• Wellbeing:

  Wellbeing

  na

Pricing

• Price: £85 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 2 week fully supported trial including onboarding.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alex.ogilvie@objectiveassociates.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.