Escrow London

Software Escrow Services and SaaS Escrow for AWS, Microsoft Azure and Google Cloud

Escrow London provides bespoke and creative technology escrow solutions for traditional source code and SaaS hosted applications. Our unique approach includes business continuity solutions for applications hosted in the public cloud (AWS/Azure/Google Cloud) as well as automated deposits directly from GitHub, Bitbucket, GitLab, Azure DevOps. Learn more at www.escrowlondon.com

Features

• Traditional source code escrow agreements
• Agreements for SaaS hosted applications within AWS/Azure/Google
• Standby replica cloud environments for business continuity
• Verification services to ensure the source code is usable
• SaaS Release Verification to test the ability to continue operations
• Automated deposits directly from Git incl GitHub, GitLab, Azure DevOps
• Code audit service to test the code structure and security
• ISO 27001 and ISO 27017 certified for technology escrow
• Access Credentials SaaS Continuity Escrow solutions

Benefits

• Provides business continuity solutions for SaaS applications
• Reduces business risk created by reliance on third party developers
• Provides assurance for source code developed by a third party
• Additional protection through daily code deposits from GitHub/Bitbucket
• AWS/Azure/Google certified solution architects
• Efficient legal process ensuring a quick turnaround of agreements
• Creative account managers that can create bespoke solutions
• ISO 27001 / ISO 27017 certified technology escrow solutions
• Assists with ransomware recovery
• Free agreement templates to download

£1,395 to £24,995 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at evan@escrowlondon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

275476963307951

Contact

Evan Lever
020 3862 0380
evan@escrowlondon.com

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We encourage our clients to put in place an escrow arrangement for the application files and database prior to the migration process. The migration process introduces an element of risk that should be planned for. In the event of a complete failure during the migration process, the client will have an up to date copy of the database, source code and application files to recover from.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide quality assurance through our code audit services. These services are traditionally used by organisations who seek an independant test to ensure code acquired from a third party developer has appropriate structure and free of security flaws.

Security testing

• Security services: Yes
• Security services type:
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Escrow London provides hosted continuity solutions for SaaS applications. Our services provide continuity assurance in the event of a SaaS vendor failure such as bankruptcy.

Service scope

• Service constraints: Please see our service level agreement

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 Hours during business hours; 8 Hours during weekends/holidays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Every client is allocated a technical account manager. We do not charge additional fees for basic support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 23/10/2023
• What the ISO/IEC 27001 doesn’t cover: All our services are covered by the ISO27001 certfication
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self certification SAQ-A EP
• PCI DSS accreditation date: 01/09/2023
• What the PCI DSS doesn’t cover: No exclusions
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27017

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We have a policy of providing equal opportunities within our business to people of all backgrounds, races and religions.

Pricing

• Price: £1,395 to £24,995 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at evan@escrowlondon.com. Tell them what format you need. It will help if you say what assistive technology you use.