TTEC CONSULTING (UK) LIMITED
TTEC Digital AI Strategy and Innovation Professional Services
TTEC Digital's AI Strategy and Innovation services help you envision, implement, and scale AI-driven solutions to enhance customer engagement and loyalty. TTEC Digital partners with you to identify and deliver intelligent automation opportunities, ensuring your organisation evolves to meet tomorrow’s customer needs.
Features
- Comprehensive AI strategy development tailored to your organisation’s needs.
- Customised AI solution architecture and design.
- End-to-end support from ideation to enterprise-wide deployment of AI.
- Identification and implementation of intelligent automation opportunities at scale.
- Solutions that focus on enhancing customer engagement and fostering loyalty.
- Emphasis on boosting employee engagement and building organisational commitment.
- Support to create a case for change.
- AI governance frameworks ensuring ethical and responsible deployment.
- Data readiness assessment and optimisation for AI initiatives.
- Innovation workshops to accelerate adoption and cultural alignment.
Benefits
- Deliver quantifiable results using advanced analytics and AI-driven insights.
- Accelerate innovation cycles by quickly testing and validating strategic ideas.
- Enhance customer engagement and retention with smart automated experiences.
- Gain competitive advantage through scalable, future-ready AI implementations.
- Optimise resources and maintain consistent service across diverse communication platforms.
- Improve efficiency and customer satisfaction through intelligent automated workflows.
- Enable clear communication and alignment for successful transformation initiatives.
- Maintain regulatory standards and safeguard data during AI implementation processes.
- Provide real-time analytics to support informed, strategic organisational choices.
- Encourage cross-functional teamwork to drive continuous improvement and creativity.
Architecture roles
Business architect
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Data architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Enterprise architect
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
| £1,700.00 |
£850.00 |
Network architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Security architect
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Solution architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Technical architect
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Chief digital and data roles
Chief data officer
| £1,700.00 |
£850.00 |
Chief information security officer
| £1,700.00 |
£850.00 |
Chief technology officer
| £1,700.00 |
£850.00 |
Cyber security roles
Cyber security audit and assurance
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security governance and risk management
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security monitoring
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security incident response
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security vulnerability management
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security digital forensics
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security testing
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Cyber security secure design
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data roles
Analytics engineer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Data engineer
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data ethicist
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data governance manager
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Data scientist
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Machine learning engineer
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Performance analyst
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
IT operations roles
Application operations engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Business relationship manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Change and release manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Command and control centre manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
End user computing engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,300.00 |
£700.00 |
IT service manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Incident manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Infrastructure engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Infrastructure operations engineer
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Problem manager
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
Service desk manager
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Service transition manager
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Product and delivery roles
Business analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Delivery manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Digital portfolio manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Product manager
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Programme delivery manager
| £1,100.00 |
£550.00 |
Service owner
| £1,300.00 |
£700.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
Test engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
Test manager
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Software development roles
Development operations (DevOps) engineer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Frontend developer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Software developer
| £520.00 |
£350.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
User-centred design roles
Accessibility specialist
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
Content designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Content strategist
| £1,300.00 |
£700.00 |
Graphic designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Interaction designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Service designer
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Technical writer
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
User researcher
| £650.00 |
£450.00 |
| £650.00 |
£450.00 |
| £1,100.00 |
£550.00 |
| £1,100.00 |
£550.00 |
| £1,300.00 |
£700.00 |
| £1,300.00 |
£700.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Coalfire Certification, Inc.
-
ISO/IEC 27001 accreditation date
-
Thursday 21 August 2025
-
What the ISO/IEC 27001 doesn’t cover
-
Certification available on request.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
Yes
-
Who accredited the PCI DSS certification
-
PCI Security Standards Council
-
PCI DSS accreditation date
-
Friday 28 November 2025
-
What the PCI DSS doesn’t cover
-
Certification available on request.
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
2807b81c-9543-492c-805b-f1fd3347313f
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
613c9a41-2540-4e86-811e-d9808a365c26
-
Other security certifications
-
Yes
-
Any other security certifications
-
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Content of the outreach activity is designed to suit the target cohort
Service documents
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