Inverid Software B.V.

ReadID - Identity (document) verification including NFC, optical (OCR) and face matching/liveness

ReadID reads and verifies data in chips in ePassports and similar (ICAO 9303 compliant) identity documents using NFC technology. For non-chipped documents we can provide optical (OCR) services. Facial verification is optional.

ReadID is provided as client-only or as SaaS, with a mobile SDK or a white-label ready-to-use app.

Features

Verification of (ICAO 9303) ePassport, ID/residence cards using NFC
Orchestration with optical verification (OCR) solutions and facial verification/liveness
Straight-through processing
No manual input or OCR mistakes when using NFC
High-resolution face image from the chip
Digital signature verification and cloning detection at server side
Powerful APIs/SDK available to build own app
Alternatively: a ready-to-use white-label app
Server-side (REST) APIs to get access to verification results
Machine Readable Zone scanning/OCR optimised for smartphones

Benefits

Verification of identity documents and optional face verification/liveness
Orchestration with optical and facial verification can be added
Server-side verification allows for self-service remote verification
Secure to use, privacy-friendly
Easy to use, by end users or own (branch) staff
Dynamic animations help users by maximising conversion and satisfaction
Full control over customer journey
Fully automated, digital and scalable
Chip data via ReadID server in XML, JSON and PDF
High-resolution image in chip reduces look-a-like fraud

£0.10 to £1 a transaction a month

Free trial available

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at readid@inverid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

Contact

Inverid Software B.V. Maarten Wegdam
Telephone: +31 53 4878178
Email: readid@inverid.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud

Community cloud

Hybrid cloud
Service constraints: NFC technology for chip reading is available on modern smartphones (iOS and Android) and some Android tablets.
System requirements: Android mobile phones/tablets with NFC (Android v5 and up)

IPhone's with NFC (from iOS 13.1, iPhone 7 and up)

User support

Email or online ticketing support: Email or online ticketing
Support response times: The response time depends on the priority, see T&C for details.
The is 24x7 support for highest priority issues; for other issues, office hours apply.

Online ticketing system is available to customers only - not open to end users. WCAG support question below is therefore not applicable to online ticketing system.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: There are generic support channels (email, phone).
Support is included in the price.
Additional professional services are available at a daily rate,
Each customer will get a primary technical contact during the implementation phase. On request, this can be continued after the implementation phase.
Extended support hours are possible at additional costs.
For P1 incidents there is 24x7 support.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: At the start there will be a kick off with the customer, in which the use-case will be explained and understood. Then we explain the technology and options regarding potential (happy/unhappy) flows, technical integration and business rules. Throughout the implementation phase a technical implementation lead will be available.

If the SDK is used, the customer (buyer) has full control over the functionality and UX of the app, and thus has to provide own user documentation.

For the white label app there is user documentation.

We can provide additional online and onsite user training if needed.

Of course, we provide developer documentation to explain our APIs.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: The ReadID server API allows extracting of all identity document data.

The ReadID servers only cache the identity document information, i.e. , we do not provide long-term storage, since we do not want to have access to this very privacy sensitive information for a longer period. This data will also have been extracted during the contract.

Audit information can be extracted at the end of the contract at an additional cost.
End-of-contract process: There are no additional costs.

Access to the API is removed. Customer (buyer) will have to stop using the SDK/libraries at the date the contract ends.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The solution to use NFC technology requires a smartphone.
ReadID Ready, the ready-to-use white-label app, can be triggered from a desktop or mobile web-session through, for example, a QR code. A stand-alone desktop solution is not available nor planned as it does not meet the service's technical requirements.

There is a desktop (browser) based management portal for the service, but this is only for the customer (administrator) to manage the service, not to use the service.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: If the Customer uses the ReadID SDK, the service interface will be defined by the Customer. For ReadID Ready, the ready-to-use app is provided by InnoValor to the end-user.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Regular usability end-user testing is conducted.
API: Yes
What users can and can't do using the API: There is a client-side API, i.e., to implement into a mobile app. This can call the Machine Readable Zone and Visual Inspection Zone scanning/capturing functionality and the NFC reading functionality.

There is server-side API, to get the results of the identity document VIZ capture, chip data and chip verification.

In case of orchestration with optical (OCR) and/or facial verification, additional results will be provided.
API documentation: Yes
API documentation formats: HTML

PDF

Other
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: ReadID can be considered a toolbox, where the customer (buyer) can determine how to use it and integrate this in the mobile app. For example, how to implement the UX and what security mechanisms to use.

The are two levels of client-side APIs: SDK Base (low-level) with full UX customisation options, and SDK UI (high-level) including UX screens and dynamic animations based on chip/antenna location in document and smartphone. In addition, there is a white-label ready-to-use app (ReadID Ready).

Scaling

Independence of resources: ReadID is fully automated and can scale almost unlimited. ReadID does auto-scaling.

ReadID can be provided as a multi-tenant environment (shared resources) or as a single-tenant environment which is fully at the disposal of the customer.

Analytics

Service usage metrics: Yes
Metrics types: Metrics on ReadID's operations are supplied via an online management portal in which the customer (buyer) can see the following information such as the number of transactions executed per period of time (hour, day, month, year, etc.) and audit logs.

In addition the customer (buyer) will have access to the specific Customer dashboard containing details such as processed documents, security features, countries and smartphones.
Reporting types: Real-time dashboards

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Identity document data is exported via de provided API.
Alternatively, the management portal allows manual export (JSON, XML or PDF). Exported data can be signed.

Billing data is exported via the management portal, as CSV.
Data export formats: CSV

Other
Other data export formats: JSON

XML

PDF
Data import formats: Other
Other data import formats: Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: We offer a 99.5% availability in our default SLA.
Approach to resilience: We use a combination of 1) several servers that are stateless and automatically restart if unhealthy, 2) redundant database and 3) several availability zones.
Outage reporting: We monitor the service via different means, including automated end-to-end tests. If there is an outage, the customer is notified via email.

The customer has the option to access a customer dashboard; we are working on an API.

Identity and authentication

User authentication needed: Yes
User authentication: Other
Other user authentication: How/if the end-users authenticate in the app is up to the customer ( buyer), if the SDK is used. For the ready-to-use app they need a token, e.g., provided as a QR code.

The apps/SDK need to use a password-like authentication mechanism (static or dynamic); this is hidden from the end-users.
Access restrictions in management interfaces and support channels: For the management interface two-factor authentication is used.

For the support channel one-factor authentication is used.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: TÜV AUSTRIA Deutschland GmbH
ISO/IEC 27001 accreditation date: 20/02/2018
What the ISO/IEC 27001 doesn’t cover: Not applicable
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: ISO27701 (Privacy Management)

Component certification eIDAS for QTSP

Component certification eIDAS eIDAS High

SOC II type 2

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Important roles for the security polices are a CISO and DPO.

Our ISO27001 ISMS and Security documentation details the information security policies and processes, including internal and external audits if they are properly followed. Details are available upon request.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: We use a state of the art source code repository system, including issue tracking. We combine this with processes such as manual code reviews and automated source code scans.
Vulnerability management type: Undisclosed
Vulnerability management approach: We have very strict processes for this, including monitoring public sources for known vulnerabilities and frequent patching.

Details are available to customers.
Protective monitoring type: Undisclosed
Protective monitoring approach: We use a combination of an intrusion detection system, centralized logging on different layers and a 24x7 team to respond to potential compromises.

Details are available to customers.
Incident management type: Undisclosed
Incident management approach: This is part of our ISO27001 certified ISMS, and includes a formalised data breach policy.

Details are available to customers.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £0.10 to £1 a transaction a month
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: A free ReadID demo app is available in the App and Play Store.

Contact us for access to other iOS or Android apps.

Access to the APIs is not included in the free trial.
Link to free trial: For Android this is: https://play.google.com/store/apps/details?id=nl.innovalor.nfciddocshowcase or For iOS this is: https://apps.apple.com/nl/app/readid-nfc/id1463949991

Service documents

Pricing document

PDF
Skills Framework for the Information Age rate card

PDF
Service definition document

PDF
Terms and conditions

PDF

Request an accessible format

Cookies on Digital Marketplace

ReadID - Identity (document) verification including NFC, optical (OCR) and face matching/liveness

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents