Skip to main content

Help us improve the Digital Marketplace - send your feedback

PENPOLE CONSULTING LTD

EPR / EHR and Specialty Clinical Systems Implementation

Penpole deliver implementation and upgrade services for cloud-hosted clinical systems, including portals, workflows, ePrescribing, eObservations, theatres, and critical care. Our expertise spans acute, community, sexual health, emergency, and mental health settings, supporting Oracle Health (Cerner), EPIC, MediTech, BadgerNet, CareFlow, Nervecentre, IMS Maxims, EHR/EPR, platforms enhancing efficiency, interoperability, and clinical safety.

Features

  • Full lifecycle management for cloud-hosted clinical system implementations.
  • Supports upgrades, replacements, and integrations across all care settings.
  • Expertise in portals, ePrescribing, eObservations, theatres, and critical care.
  • Delivers projects using PRINCE2 and MSP governance methodologies effectively.
  • Ensures clinical workflow optimisation through design and configuration alignment.
  • Provides robust data migration maintaining accuracy and system integrity.
  • Validates system performance through structured testing and quality assurance.
  • Delivers secure, compliant solutions aligned with NHS digital standards.
  • Coordinates supplier engagement to streamline delivery and reduce risk.
  • Offers post-go-live support ensuring adoption, optimisation, and continuous improvement.

Benefits

  • Enhances clinical safety through reliable, interoperable digital healthcare systems.
  • Improves efficiency by digitising workflows and reducing manual processes.
  • Increases user satisfaction with intuitive, purpose-built clinical applications.
  • Minimises disruption through structured planning and phased implementation approach.
  • Strengthens compliance with NHS and information governance frameworks.
  • Delivers measurable operational improvements and sustained productivity gains.
  • Enables real-time data visibility for informed clinical decision-making.
  • Improves collaboration across departments through integrated digital workflows.
  • Reduces technical debt through modern, scalable cloud-based architecture.
  • Supports long-term digital transformation and organisational strategic objectives.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psopportunities@penpole.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 7 6 1 1 9 0 4 2 9 0 8 2 9 1

Contact

PENPOLE CONSULTING LTD Alex Franklin
Telephone: 07872598605
Email: psopportunities@penpole.co.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

Service constraints
Successful delivery requires timely access to clinical stakeholders, system documentation, and existing supplier environments. Implementation schedules may be affected by legacy system complexity, local infrastructure readiness, and third-party availability. Clients must provide required licences, hosting access, and data migration permissions. Testing and validation depend on representative data sets and user participation. Penpole operates within agreed change control and governance processes to ensure patient safety and service continuity. On-site access or secure remote connectivity must be arranged in advance. Delivery timelines are confirmed following discovery, with dependencies, risks, and mitigations documented to align with NHS assurance and compliance standards.

User support

Email or online ticketing support
Yes
Support response times
Within 24 hours on email, within 3 hours by telephone or MS Teams call.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We use Microsoft Teams for web chat support. We open a dedicated channel for our client's account and add in relevant stakeholders as requested.
Web chat accessibility testing
None
Support levels
Gold - technical account manager on call with support staff enabling support 7 days a week, 9am - 5pm. Invoiced at agreed service charge daily rate. Silver - on call with support staff enabling support 5 days a week, 9am - 5pm. Invoiced at agreed service charge daily rate. Bronze - technical account manager answers up to 12 queries per week. No additional cost.
AI chatbot
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £300.00 £300.00
Associate business architect £350.00 £350.00
Business architect £500.00 £500.00
Lead business architect £750.00 £750.00

Chief digital and data roles

Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,750.00 £1,750.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,750.00 £1,750.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00 £1,000.00
Principal cyber security audit and assurance £1,500.00 £1,500.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,000.00 £1,000.00
Lead cyber security governance and risk manager £1,500.00 £1,500.00
Principal cyber security governance and risk manager £1,750.00 £1,750.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,000.00 £1,000.00
Lead cyber security monitoring £1,500.00 £1,500.00
Principal cyber security monitoring £1,750.00 £1,750.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,000.00 £1,000.00
Lead cyber security incident response £1,500.00 £1,500.00
Principal cyber security incident response £1,750.00 £1,750.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,000.00 £1,000.00
Lead cyber security vulnerability management £1,500.00 £1,500.00
Principal cyber security vulnerability management £1,750.00 £1,750.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,000.00 £1,000.00
Lead cyber security penetration testing £1,500.00 £1,500.00
Principal cyber security testing £1,750.00 £1,750.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,000.00 £1,000.00
Lead cyber security secure systems architecture and design £1,500.00 £1,500.00
Principal cyber security secure systems architecture and design £1,750.00 £1,750.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £350.00 £350.00
Data analyst £400.00 £400.00
Senior data analyst £550.00 £500.00
Principal data analyst £850.00 £850.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £500.00 £500.00
Lead data governance manager £750.00 £750.00
Head of data governance £1,250.00 £1,250.00

IT operations roles

Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £500.00 £500.00
Senior business relationship manager £650.00 £650.00
Lead business relationship manager £850.00 £850.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £400.00 £400.00
Change and release analyst £400.00 £400.00
Change and release manager £600.00 £600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £350.00 £350.00
Junior business analyst £400.00 £400.00
Business analyst £450.00 £450.00
Senior business analyst £500.00 £500.00
Lead business analyst £650.00 £650.00
Head of business analysis £850.00 £850.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £450.00 £450.00
Delivery manager £600.00 £600.00
Senior delivery manager £750.00 £650.00
Head of (Agile) delivery management £950.00 £950.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £500.00 £500.00
Digital portfolio manager £600.00 £600.00
Senior digital portfolio manager £700.00 £700.00
Head of portfolio £950.00 £950.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,000.00 £1,000.00
Service owner
Role level UK Rate Offshore Rate
Service owner £850.00 £850.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £450.00 £450.00
Test engineer £550.00 £550.00
Senior test engineer £650.00 £650.00
Lead test engineer £750.00 £750.00
Test manager
Role level UK Rate Offshore Rate
Test manager £600.00 £600.00
Head of test £800.00 £800.00

Software development roles

Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £350.00 £350.00
Junior frontend developer £400.00 £400.00
Frontend developer £500.00 £500.00
Senior frontend developer £650.00 £650.00
Lead frontend developer £750.00 £750.00
Head of frontend development £950.00 £950.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £350.00 £350.00
Junior developer £400.00 £400.00
Developer £500.00 £500.00
Senior developer £650.00 £650.00
Senior developer - management £700.00 £700.00
Lead developer £700.00 £700.00
Lead developer - management £750.00 £750.00
Principal developer £800.00 £800.00
Principal developer - management £950.00 £950.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psopportunities@penpole.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.