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i15 Limited

Axon Body Worn Video (BWV / BWC) Support Services

i15 offer support services for your Body Worn Video environments including, integration, delivery and on-going management.

Features

  • ITIL
  • Operations Management
  • Service Strategy
  • Service Transition
  • Service Improvement
  • Service Management
  • Service Desk
  • Service Design

Benefits

  • Optimised Operational Management
  • Service Level Definition and Reporting
  • Process Design and Improvement
  • Operational Procedures and Runbook Creation
  • Increased agility and efficiency
  • Increased reliability of service
  • Improved security and availability

Pricing

£650 to £1,250 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@i15ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 6 4 1 3 6 4 7 9 9 2 9 6 8

Contact

i15 Limited Grant Williamson
Telephone: 0118 206 5352
Email: sales@i15ltd.co.uk

Planning

Planning service
Yes
How the planning service works
I15 can provide a variety of services for your Body Worn Video needs. We have extensive experience of helping organisations both deploy and support Body Worn Video Services. Our teams help accelerate adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and implementation of technology and processes.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Axon

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
I15 can provide a variety of services for your Body Worn Video needs. We have extensive experience of helping organisations both deploy and support Body Worn Video Services. Our teams help accelerate adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and implementation of technology and processes.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure
  • Axon

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We perform detailed test requirements gathering. Create and provide test strategies and test plans. Identify test cases. Execute functional test scripts. Provide performance test strategy and test plans. Execute automated load and performance tests.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
I15 can provide a variety of services for your Body Worn Video needs. We have extensive experience of helping organisations both deploy and support Body Worn Video Services. Our teams help accelerate adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and implementation of technology and processes.

Service scope

Service constraints
Scope and constraints to be identified and agreed at service inception

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours, 7 days a week
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
In line with our standard SLA's this will be :

P1 : 15 mins (response) + 2 hours (resolution)
P2: 30 mins (response) + 8 hours (resolution)
P3 : 4 hours (response) + 8 working hours (resolution)
P4 : 8 working hours (response) + 24 working hours (resolution)

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
09/06/2023
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

i15 where at all possible adopt a paperless office approach. Our working practices make use of remote working and collaboration tools in order to avoid un-necessary travel. Our technical solutions make use of virtualisation, consolidation and right-sizing in order to ensure minimum possible carbon footprint

Pricing

Price
£650 to £1,250 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@i15ltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.