Tensing (Trading name of Avineon Europe Ltd)

Avineon Tensing GeoSpatial Data Management

Tensing (Avineon Europe Ltd) supports the planning, implementation, deployment and use of data management solutions. Tensing offers gold standard comprehensive consultancy support for the FME Platform, Esri Suite and VertiGIS deployments supporting data pipeline development. Drawing on a broad team of technically certified FME and Esri experts.

Features

• Spatial Intelligence solutions - Data Integration, Analysis and Visualisation.
• Develop an FME Platform solution tailored to your IT footprint.
• Flexible interactive FME training and coaching from certified experts.
• Esri Utility Network (UN) migration development and support.
• Automate quality assurance governance, for efficient geospatial data management.
• Create comprehensive GIS, mapping, and geospatial information systems.
• Implement Extraction, Transformation and Load (ETL) processes.
• Apply Generative AI (GenAI) to your data workflows.
• Support VertiGIS Studio and ArcGIS Platform development.
• Integrate data within on-premise, hybrid and cloud infrastructure.

Benefits

• Collaborative solutions in geospatial, GIS, and mapping data innovation.
• Ensure secure, efficient data exchange and storage for geospatial data.
• Training equips users with immediately valuable and applicable skills.
• Innovate by testing and implementing new data formats and technologies.
• Improve decisions with reliable geospatial data insights.
• Solutions that provide robust and reliable access to your data.
• Openly share expertise in managing complex geospatial and GIS systems.
• Meet expanding user demands, scale the deployment as needs evolve.
• Futureproofed ongoing support for new data formats, services and standards.
• Implement solutions that allow data to work more intelligently.

£470 to £1,550 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk@avineon-tensing.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

276630711614223

Contact

Oliver Morris
020 8058 8106
uk@avineon-tensing.com

Planning

• Planning service: Yes
• How the planning service works: Tensing's service is designed to facilitate the precise implementation of data quality strategies for clients. This involves access to a specialised team, experts in geospatial data management, databases, applications, and infrastructure. Their goal is to ensure the smooth migration of data from legacy systems to the latest cloud technologies, effectively turning data quality management plans into actionable outcomes.; ; Utilising Tensing's advanced tools, data is integrated into an optimised infrastructure. This setup is aimed at enhancing performance, data accessibility, integration, and quality. It's built to accommodate growing data volumes and user numbers efficiently, making ETL processes, data quality regulations, and data engineering efforts more streamlined. Such a system significantly reduces development time while ensuring scalability and reliable performance.; ; The expertise Tensing brings to developing geospatial data management solutions includes designing and architecting these systems for cloud platforms. It involves evaluating various deployment options, selecting the most appropriate management solutions, and planning for future capacity and performance needs. The service also includes integrating these solutions with other cloud services and on-premise software, offering a comprehensive approach tailored to meet specific requirements.; ; This ensures clients receive a holistic service that meets their current needs and positions them for future challenges in data management.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Safe Software FME Flow Hosted
  • Safe Software FME Flow
  • Safe Software FME Form
  • Esri Utility Network
  • VertiGIS Studio
  • Esri ArcGIS Online (AGOL)
  • AutoCAD
  • QGIS
  • PostgreSQL / PostGIS
  • Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)

Training

• Training service provided: Yes
• How the training service works: Tensing provides FME training at various proficiency levels, including introductory and advanced courses. The training is offered in flexible formats, such as web-based live tutor-led courses, as well as in-person private and bespoke courses. The various courses offered cover FME Form, FME Flow and FME Flow Hosted focusing on data integration, building data ETL pipelines, creating translation models and automating and orchestrating processes. ; ; The training aims to equip delegates with the skills to build efficient workspaces, manipulate data attributes, and apply best practices. The duration of the training is flexible, with options for two full days, four concurrent half-days or bespoke durations, suitable for online or in-person delivery. ; ; Tensing offers FME training at any level. So whether a delegate is new to FME or a seasoned FME expert, we have a training course that supports personal and professional growth in data integration with the FME Platform. ; ; Our trainers are all 'Certified FME Trainers' having delivered training each for more than 10 years. Courses are designed to be interactive, with data examples taken from real-world UK and European scenarios. You won’t catch our trainers delivering from a script; we want the flexibility to customise each course to the delegates that attend.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Safe Software FME Form Introductory
  • Safe Software FME Form Advanced
  • Safe Software FME Flow Authoring
  • Safe Software FME Flow & Flow Hosted Authoring
  • Safe Software FME Platform Coach
  • Safe Software Bespoke FME Platform Training

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Tensing leverages the FME Platform to facilitate migrations from on-premise to hybrid and full cloud environments. The FME Platform can be deployed across diverse IT landscapes, offering a robust solution for transferring data across services.; ; At Tensing, we prioritise clarity in our solutions and processes. The no-code/low-code FME Platform democratises data migration workflows, making the solutions clearer and more accessible to a broader audience. This approach not only simplifies the migration process but also ensures that post-migration maintenance and further developments can be managed by clients’ in-house teams. To support this, Tensing offers comprehensive training, coaching and support packages to upskill key team members whilst maintaining our relationship as our client's trusted advisor.; ; Tensing has particular expertise with migration to the Esri Utility Network and has earned the Esri Utility Network Specialty recognition. A recognition of our proven expertise in the field of utilities, the new Utility Network data model, and the implementation of services using the ArcGIS Utility Network Management Extension.; ; Tensing partners with VertiGIS, with consultants able to leverage their deep knowledge of VertiGIS Studio to help customers understand where it fits in the Esri technology stack, support migrations and enhance business workflows.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance - At Tensing, we specialise in assisting customers to ensure their geospatial data meets rigorous quality standards. Through systematic processes and a broad range of tools in the FME Platform we implement procedures to prevent errors and deficiencies in data outputs and alert data owners to potential problems. Our comprehensive approach involves assessment, planning, implementation and continuous improvement. By leveraging our expertise, clients can confidently rely on their geospatial data's accuracy, completeness, and reliability for informed data-driven decision-making.; ; Performance Testing - At Tensing, we recognise that data volumes rarely decrease. Therefore, our focus lies in understanding the data, its structure, flow and integration with core applications. Performance testing and optimisation are integral aspects of our service. In new projects, our approach starts with a thorough understanding of system and data components and their interactions. For existing solutions, we prioritise evaluating the performance of current workflows through benchmarking. We emphasise the importance of managing data volumes; adjusting structure and content to enhance performance. These techniques are central to our FME Advanced training, where we refine your Workspace design skills. Day to day we practice what we preach putting data quality and performance at the heart of our solutions.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Whether it be on premise, hybrid, or multi-cloud, Tensing is able to support the deployment of the FME Platform into your preferred IT infrastructure. ; ; FME Form (formerly FME Desktop) can run on both desktop, server and virtual desktop environments and operates on Windows, macOS and Linux.; ; FME Flow (formerly FME Server) can be deployed on-premise or cloud environments running on Windows Server, Linux, Docker and Kubernetes. FME Flow images are available on the Amazon Web Service, Microsoft Azure and Google Cloud marketplaces.; ; FME Flow Hosted (formerly FME Cloud) is a Platform as a Service (PaaS) solution running on AWS infrastructure and managed by Tensing.; ; Tensing provides consultancy services to support the successful deployment of the FME Platform across all these environments. This includes scoping the implementation, licensing and processing capacity, managed service provisioning, security, updates and best practices.; ; Service Level Agreements are available to support these platforms along with administrator and end-user training and mentoring.

Service scope

• Service constraints: Functionality of our services may be affected by IT environment, security and access controls.; ; FME Flow Hosted (formerly FME Cloud) runs on Amazon Web Services, therefore any constraints mirror those of AWS. FME Flow Hosted instances are Linux based, Windows-exclusive formats are unavailable e.g. MS Access, Esri Personal Geodatabase. Annual plans have a credit allocation that suits most scenarios for transactional data storage and data transfer. Exceptional requirements may incur additional costs. At least 1 license of FME Form (formerly FME Desktop) is required to author the data pipeline jobs, known as workspaces running on the FME Flow Hosted platform.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays, reply from 09:00 to 17:30 with response times typically as follows: For a major issue, the response time is within 30 minutes. For standard operational assistance, the response time is set at 4 hours. We do not operate at weekends or on UK public holidays, extended support times are available on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: A number of scenarios have been setup that mimic typical tasks users might need to perform using the web chat, such as initiating a chat, navigating through chat options, sending messages, and receiving responses.
• Support levels: Technical support at Tensing covers a range of issues including guidance on "how to" questions, FME transformer selection, and troubleshooting workspaces that are no longer functioning. The consultant assesses each support ticket and will inform the client in advance whether the issue can be addressed within the inclusive package or if it requires additional consultancy hours. Tensing is committed to ensuring a positive experience for customers using the FME Platform, aiming to assist them in achieving their data management goals. Technical support is designed to help customers effectively use the FME technology, whereas consultancy involves Tensing taking a more active role in executing tasks, which may entail additional costs. For issues that involve software or documentation updates on the FME Platform, Tensing logs these with Safe Software, the vendor, and tracks their resolution. While Tensing supports clients with potential workarounds, they are unable to independently resolve issues that require vendor intervention. For advanced support beyond technical support, Tensing offers advanced support/consultancy time that can be used for installing, configuring, or upgrading FME Flow, workspace authoring, optimising processes, integrating FME with tools like Esri, and configuring network settings. Additionally, it covers security advice, implementing new technologies, and providing best practice guidance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Safe Software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  As an organisation, we are dedicated to supporting environmental stewardship, concentrating on initiatives that are in line with the UK Government's 25-year Environment Plan and Net Zero emissions targets. This dedication includes tackling greenhouse gas emissions and waste. As part of our FME Flow Hosted provisioning we will implementing sustainable data management practices, such as energy-efficient data storage and geoprocessing methods, optimising database management, and leveraging energy-efficient cloud infrastructures. We will also employ eco-friendly development practices to ensure the software is as energy-efficient as possible, reducing the overall environmental impact of the portal. This includes optimising algorithms and database queries to minimise computational load and energy usage, as well as integrating tracking features to monitor usage activities and ensure that the infrastructure scales to the demands of the user, avoiding over-provisioning. Collaborating with our supply chain, we will engage to ensure environmentally sustainable practices are followed, including the use of cloud-based services which offer a sustainable supply chain. As part of our company's Carbon Reduction Plan, we are committed to using train travel wherever feasible, and encouraging the use of electric or hybrid taxis when necessary. We aim to achieve Net Zero emissions by 2050, with a projected reduction in carbon emissions of 26% by 2028. To achieve this, we are implementing measures such as tracking and reviewing cloud computing metrics, reducing our office footprint, relocating to office spaces that source power from renewable energy resources, and encouraging virtual meetings with clients and prospective clients where possible.

  Covid-19 recovery

  In the wake of the COVID-19 pandemic, Tensing (Avineon Europe Limited) is committed to supporting the UK's recovery by leveraging geospatial technology and data to strengthen the wider use of datasets. The company aims to provide services and solutions which streamline access to and analysis of spatial and non-spatial data. This aligns with the Government's social value policy by promoting advancements in remote technology, safe working practices, economic growth, and innovation in high-growth sectors such as space and defence. Tensing focuses on enhancing our clients' capabilities through precision, efficiency, and innovation, without direct community engagement due to data sensitivity. The company will engage stakeholders, validate requirements, explore options, build solutions, and ensure suitable remote working tools are in place throughout the project's duration. The company recognises the importance of training and upskilling our clients' team members in the latest geospatial software solutions and tools. We provide a range of training courses to support this upskilling, Tensing prioritises staff well-being, particularly for those transitioning to long-term remote work. The company implements remote well-being initiatives, focusing on mental and physical health, through virtual workshops, webinars, and the use of Microsoft Viva Insights. This holistic approach aims to maintain high levels of job satisfaction and productivity in a home environment. The company's framework for monitoring, reporting, and feedback includes metrics on employment, upskilling, data access, innovation, and health and well-being. Reporting will be biannual, with interim updates provided every quarter to reflect progress and adaptations. Tensing's integrated approach supports the UK's recovery from the COVID-19 pandemic by prioritising social value through improved work-life balance, prevention of burnout, and personal development.

  Tackling economic inequality

  Tensing actively engages with the geospatial community through various platforms and events, demonstrating a commitment to fostering innovation and collaboration within the industry. They are regular participants in London GeoMob events, a series of meetups that provide a relaxed forum for discussing geo-innovation across Europe. These gatherings allow Tensing to stay connected with current trends and network with other professionals in the field. In addition to local meetups, Tensing organises the annual 'FME UK Tour'. These events, held in multiple UK locations, draw industry professionals from organizations such as the British Geological Society, Edinburgh University, Halliburton, and the Welsh Government. These conferences serve as a vital platform for discussing the applications of FME technology within various industrial contexts, further strengthening Tensing's role within the geospatial community. Tensing's involvement extends to significant industry conferences such as the AGI GeoCom23, where they have an opportunity to showcase their expertise and innovations. At this event, Tensing presented on the adoption of generative AI technologies in geospatial contexts, engaging with over 250 professionals and demonstrating the practical applications of these advanced tools in enhancing geospatial data processing and analysis. Tensing is a member of Geovation, an initiative that lies at the heart of the geospatial ecosystem, connecting industry challenges with innovative startup solutions. Through Geovation, Tensing participates in both face-to-face and virtual collaborations, furthering its influence and leadership in the geospatial sector. Their commitment to the geospatial community is also evident in their celebration of GIS-Day, recognizing the contributions of GIS professionals within Tensing and the wider Avineon Group. This celebration highlights their appreciation of the skilled individuals who drive the geospatial industry forward, underscoring Tensing's dedication to nurturing and recognising talent in their field.

  Equal opportunity

  Avineon Europe Limited (trading as Tensing) is dedicated to promoting equality, diversity, and inclusion throughout its operations, aligning with the Equality Act 2010. The company recognises the advantages of a diverse workforce and strives to foster an inclusive environment where everyone can be their authentic self. Tensing is committed to the five foundational principles of good work outlined in the UK Government's Good Work Plan, which include job satisfaction, fair pay, participation and progression, wellbeing, safety and security, and voice and autonomy. As an SME with 6 full-time UK employees, Tensing currently has an all-male workforce from various ethnic backgrounds. However, the European Avineon Group, which supports Tensing, has a nearly balanced gender dynamic and represents a wide range of ethnic groups. Tensing's recruitment methodology focuses on developing a positive action solution to tackle workforce inequality. The company utilises a web-based application system called TeamTailor to facilitate collaborative recruitment and provide feedback to applicants. Tensing ensures inclusive recruitment by leveraging social media and specialised job boards to attract diverse candidates. The company also offers personalised development plans, an inclusive working environment, diverse shortlists, skill-based assessments, structured interviews, transparency in pay and promotion, flexible working, and data collection to support employee satisfaction and progression.

Pricing

• Price: £470 to £1,550 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk@avineon-tensing.com. Tell them what format you need. It will help if you say what assistive technology you use.