INTEGRITY360 LIMITED

Claroty Medigate

The Medigate Platform is the industry’s leading healthcare cyber-physical systems protection platform that enables healthcare organisations to safely deliver connected care while enhancing efficiencies across the clinical environment. The Medigate Platform spans the entire healthcare cybersecurity journey regardless of the scale or maturity of your environment through:

Features

• Device Discovery
• Vulnerability & Risk Management
• Network Protection
• Threat Detection
• Device & Lifecycle Management
• Operational Intelligence

Benefits

• Extends cybersecurity across industrial-XIoT: PLCs, RTUs, actuators, smart HVAC, lighting.
• Supports your industrial cybersecurity journey: automate asset-discovery, combat zero-day attacks
• Designed for scalability, flexibility, and ease-of-use
• SaaS solution with a flexible UI
• Built to adapt to all OT, security, and executive needs

£72 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

276750236299792

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: See pricing document for more info

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Claroty’s response times will be prioritised based on the Severity Levels; https://claroty.com/support-policy
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Severity Levels dictate the need for a TAM or CSE; Severity 1 - Critical: Product is entirely inaccessible < 4 hours; Severity 2 - High: Operational but missing features are impacting operation < 8 hours; Severity 3 - Medium: Operational but degraded < 1 business day; Severity 4 - Low: Questions and/or defects noted but minimal disruption < 2 business day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding documents are available via web. Paid for onboarding services also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Delete instance of Medigate
• End-of-contract process: Delete instance of Medigate

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We use an open API standard
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Automated scaling

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Claroty

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: CSV
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: SSH
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SaaS Service Level: Claroty’s Medigate and xDome service will be available 99.5% of the time, except during; Weekly scheduled upgrades (between Sunday 08:00 AM GMT - Sunday 9:00 PM GMT);; Emergency maintenance to address a critical vulnerability or to address a customer impacting defect. These are typically < 5 minutes in duration;; Collection server outages due to hardware issues and/or customer environment or network communication issues;; Any Amazon Web Service (AWS) downtime or scheduled maintenance;; Any network communication issues between the customer’s users or systems and Claroty’s systems;; Other outages outside of the control of Claroty such as a force majeure event;; Customer suspension due to customer’s breach of their agreement.
• Approach to resilience: Available on request
• Outage reporting: Portal alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC is used
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ICQ - Institute of Quality and Control
• ISO/IEC 27001 accreditation date: 25/02/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2
  • ISO/IEC 27017
  • ISO/IEC 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001:2013 (we are also SOC2 Type2 compliant/certified)

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "; Our configuration and change mangement policy contains the foillowing elements:; Scope/Impact; Roles and responsibilities; Change control process; Configuration management; Version Control; Testing And Validation; Backout Procedures; Documentation"
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have continuous scanning in place which directly automates with tickets for our IT and devops teams to patch vulnerabilities based on SLA. ; Our SLA's are: Critical within 7 business days, Highs 30 days, Medium 90 days, Low/Informational - depending on risk; We also perform annual third party penetration tests on our developed applications by an accredited third party.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: "Claroty has a defense in depth approach to security threat management. Security and system logs are sent to a Secrity Information Event Management (SIEM) system to correately, analyze, and alert on potential security events/incidents. Alerts from the SIEM are handled by a dedicated 24x7x365 security operations center (SOC).; "
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: "We have a formal process which will focuses on the below phases/steps of incident; management and response:; - Identification; - Logging/Categorization; - Initial triage/response; - Investigation; - Resolution; - Communication; - Documentation ; - Post incident response review

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We put each other ahead of work, knowing that if we care for each other, the results will follow.; We hold ourselves and each other to the highest standards of professionalism, ethics, and integrity.

Pricing

• Price: £72 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: PoV Proof of Value offered; Time limited as agreed with the prospect

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.