Insight

Insight - SADA Google Cloud Services - Cloud Business Transformation Services

SADA is a Certified Google Cloud Premier Partner (the highest distinction). For customers wanting assistance in achieving their business transformation goals with people, processes and technology SADA can provide support in change management and business process engineering that enable staff to understand the how and why behind a business transformation.

Features

• Cloud migration: Seamless workload appropriate cloud migrations with ongoing support
• VMware: Implement GCVE to reduce licence risk and modernise
• Cloud security: Protect your data, customers and workloads
• Machine learning and AI: Automate and optimise your processes
• DevOps and CI/CD: Improve your development and release process
• Kubernetes deployment: Create a maintainable reliable container platform
• Cost optimisation: Manage, report on and optimise your cloud spending
• Cloud operations: Partner assisted cloud operations practice
• Cloud support: Ongoing support and escalation path for cloud management
• Change management: Business led leadership for change implementation

Benefits

• Price predictability: Lock in services at known price point throughout
• Continuity of expertise: Ensure consistency of teams during the engagement
• Agility: Contract value is fixed but flexible scope during project
• Business focus: Use cloud to achieve measured business outcomes

£400 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

276936786438438

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

Planning

• Planning service: Yes
• How the planning service works: Depending on the level of implementation, SADA will always provide architectural guidance and design at the start of an engagement, and throughout as the solution takes shape. SADA's reference architectures and foundational implementation offerings enable customers to embark on their cloud journey with confidence that they are working with a best practice, futureproof platform. In more custom implementations, SADA's expert architects will work with customer teams to conform to existing practices and technology stacks and ensure interoperability.; ; Typically for larger migrations, high level design is an integral part of the presales process, to ensure that the target architecture is scaled appropriately and fit for purpose for all of the migrated workloads; ensuring that the customer has full confidence in the proposed solution prior to any commitment to the services
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Compute Engine: Virtual machines in the cloud
  • Cloud Run: Serverless platform for web apps and functions
  • Cloud SQL: Fully managed database service
  • Cloud Storage: Object storage for businesses
  • BigQuery: Enterprise data warehouse
  • Kubernetes Engine: Managed Kubernetes service
  • Vertex AI: Machine learning platform
  • Cloud Identity: Identity and access management

Training

• Training service provided: Yes
• How the training service works: With all of SADA's managed services, enablement and training is a key part of the engagement, ensuring that customers are empowered to take on the management and maintenance of SADA designed, built and implemented platforms moving forward.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Training enablement is for all services in the Google ecosystem
  • (GCP, Workspace etc)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SADA Professional Services organisation can support the identification of application/workload issues and implement remediation, optimisation, and refactoring of application components, as required as part of the business transformation services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: SADA Professional Services organisation can support the identification of application/workload issues and implement remediation, optimisation, and refactoring of application components, as required as part of the business transformation services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Managed security operations (to be released during 2024)

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: SADA is a pure play Google Cloud Platform partner, and as such provides services and support overlaying the Google Cloud / Google Workspace and associated services within that ecosystem.

Service scope

• Service constraints: Non

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard SLAs/SLOs are as follows:; Priority 1 - 15 minute response; Priority 2 - 2 business hours; Priority 3 - 4 business hours; Priority 4 - 8 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat can be utilized to communicate to our support teams, open cases. collaborate on cases as well as provide updates to their assigned/opened cases. Web chat cannot be used to make administrative or functional changes in your Google environment. That is transacted through your Google Console and will be managed through the assigned case for that request.
• Web chat accessibility testing: None
• Support levels: Our services include the following offerings:; Basic support (Break/fix) - included at no cost with GCP consumption or Workspace Licensing subscription with SADA, including escalation support to Google support (subject to a consumption based surcharge levied by Google Cloud); Enhanced GCP Services - Additional cost based on GCP consumption or block of hours model; Enhanced Workspace Services- Additional cost based on license/user count; Our customers receive a Customer Success Manager and we have Service Delivery Managers. Our Enterprise Support Services team is staffed with Google Certified Cloud Support and Workspace support engineers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SADA

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: MSECB
• ISO/IEC 27001 accreditation date: 06/24/2022
• What the ISO/IEC 27001 doesn’t cover: Backoffice functions, including finance and sales.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2 Audit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SADA uses Saas technologies in the cloud to reduce the need for hardware and energy dependent servers. This cuts down on energy use throughout the company and reduces our carbon footprint.; As an Insight company, we are committed to reducing its impact on the environment. We strive to lessen our environmental impact over time and to initiate projects and activities that will reduce our impacts on the environment.; Insight supports the UN’s 17 Sustainable Development Goals (SDGs). Since its inception in 2015, governments and international and local organisations have taken innovative steps to support the SDG charter, which recognises “that ending poverty and other deprivations must go hand-in-hand with strategies that improve health and education, reduce inequality and spur economic growth — all while tackling climate change and working to preserve our oceans and forests.” We strive to implement our own good practices with how we establish greater harmony within our workplace, along with our collaboration with our partners and clients.

  Covid-19 recovery

  SADA transitioned to a remote workforce during the pandemic and have continued this practice as an effective means to hire global talent. SADA is a SaaS company and has increased our productivity or customer outcomes by offering flexible scheduling and work/life balance to meet employee and customer needs. The software and collaboration tools used by all SADAians which increases communication and working productively in all regions.

  Tackling economic inequality

  SADA invests in education and skills development by offering training to support employees on personal & professional development. We further offer learning opportunities on DEI throughout the year including Understanding Unconscious Bias, Building Resilience, Inclusive Leadership, and #IamRemarkable (a Google initiative). SADA also provides LinkedIn Learning to all employees so they can deepen their knowledge and explore any other personal or professional topics of interest.; ; Diversity and inclusion play a key role in SADA’s company culture-we strive for a workplace where SADAians can bring their whole self to work and employees feel represented and heard. DEI is not a one time thing or a check off on a checklist-- it is a systematic effort that we are committed to enacting at every stage of the company from talent acquisition to onboarding processes to career pathing to internal communications, benefits, and more. There are countless efforts we have put forth to continue to foster this culture, including partnerships with job boards or conferences focused on supporting historically underrepresented groups, bringing in speakers for seminars and training around bias and inclusion, and empowering our own Employee Resource Groups such as SADA Sexuality and Gender Alliance, Women of SADA, and SPONK (SADA Parents of Neurodiverse Kids).

  Equal opportunity

  SADA is an equal opportunity employer and accept our responsibility to make employment decisions without regard to an individual's age (40 and over); ancestry; national origin; citizenship; race; color; marital or parental status; political affiliation; pregnancy and perceived pregnancy (including breastfeeding or medical conditions related to breastfeeding); religion (including religious dress practices and religious grooming practices); sex; sexual orientation; gender (including perceived sex / gender, gender identity and gender expression; LGBTQ+); an individual's reproductive health decisions which includes, but isn't limited to, a decision to use or access a particular drug, device, product, or medical service for reproductive health; military or veterans' status; registered domestic partner status; genetic information or characteristics (with respect to the applicant, team member, or a family member); physical or mental disability (including intellectual disabilities); medical condition unrelated to the person's ability to perform the job, or the perception that a person is associated with a person who has or is perceived to have any of these characteristics; or any other basis protected by law, ordinance, or regulation. ; ; SADA is committed to developing a rich culture, a diverse workforce and a healthy work environment in which every employee is treated fairly, is respected and has the opportunity to contribute to the success of the company, while having the opportunity to achieve their full potential as individuals.

  Wellbeing

  At SADA, we truly value our people and recognize that the wellbeing of an individual speaks to the lasting health and success of the company as a whole. As such, we take special care to maintain a culture that speaks directly to employees’ needs-- promoting connectedness and community, stressing the importance of physical and mental health, and creating a safe, inclusive workplace. We began sending out monthly surveys to gauge the pulse of our employees- some of whom had never worked remotely before. We tracked and reviewed the results, using data directly from employees to innovate our virtual team events, write blogs on solutions to common issues, and provide requests like standing desks for new home offices. To counteract these issues, SADA has implemented multiple initiatives to keep the community engaged, connected, and most importantly-- healthy.; SADAian Employee Assistance Program (EAP) - The SADAian Employee Assistance Program provides support & guidance for matters that range from personal issues you might be facing to providing information on everyday topics that affect your life. Support topics range from general mental health counselling, education, dependent care & caregiving, legal & financial, work life balance, and lifestyle & fitness management. SADAians have unlimited access to phone counselling and a free initial 30 minute phone consultation for legal and financial matters."SADAian Employee Assistance Program (EAP) - The SADAian Employee Assistance Program provides support & guidance for matters that range from personal issues you might be facing to providing information on everyday topics that affect your life. Support topics range from general mental health counseling, education, dependent care & caregiving, legal & financial, work life balance, and lifestyle & fitness management. SADAians have unlimited access to phone counseling and a free initial 30 minute phone consultation for legal and financial matters.

Pricing

• Price: £400 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.