Business Reform Limited

Microsoft 365 Consulting and Management (MSP)

Microsoft 365 environment can provide a wide selection of functionality all fully tailored to meet your requirements.

From setup of a new tenant, or performing a security posture review of your current tenant, we will provide the right solution, bringing a wealth of knowledge, experience and great support.

Features

• Migration to Microsoft 365 from legacy services
• Full end user support for all Microsoft 365 products
• Knowledge and training on key applications
• Endpoint protection and monitoring
• Reduced licensing costs for non profit organisations
• Simplified consolidated billing (Support & Licenses)
• Implementation of Role based access control (RBAC)
• Implementation of Conditional access policies (Data protection)
• Simplify BYOD with appropriate logical control and security

Benefits

• Mobile and online access work, from anywhere
• Increased productivity and collaboration
• 99.9% up-time for Microsoft 365
• Data security with Microsoft 365 security solutions
• An MSP who is a partner with Microsoft
• BYOD with Virtual machines, deployed fast and secure
• SharePoint design and implementation
• File migration to SharePoint
• Certified Microsoft Cloud Solution Provider, based in Chester, England

£595 to £1,165 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@businessreform.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

276985571318893

Contact

Business Reform Limited
01244 953 600
info@businessreform.co.uk

Planning

• Planning service: Yes
• How the planning service works: At Business Reform Limited, we recognise that each business is unique. Our Microsoft 365 consulting and management services are designed to align with your specific objectives and challenges, ensuring a bespoke approach to cloud hosting and software solutions.; ; We prioritise cost-effective investment strategies that boost productivity and enhance flexibility. Our experienced team will assess your current operations and collaboratively determine your precise needs. From this thorough evaluation, we'll guide you in selecting the most suitable Microsoft 365 solutions, drawing on our extensive industry experience.; ; Our deployment strategies are meticulously customised, featuring clearly defined milestones and stages. This structured approach ensures that every phase of implementation is transparent and in agreement with all stakeholders, facilitating a seamless integration into your business framework.; ; Choose Business Reform Limited for a partnership that transforms your Microsoft 365 experience, driving your business forward with strategic expertise and dedicated support
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer tailored training to ensure your team effectively manages and utilises new systems. Our programs include:; ; 1. **Customised Modules**: Training tailored to your system's functionalities.; 2. **Hands-On Sessions**: Interactive, practical exercises build real-world experience.; 3. **Flexible Delivery**: Options include onsite workshops, live online sessions, and self-paced courses.; 4. **Continuous Learning Support**: Ongoing resources like updated materials and troubleshooting guides.; 5. **Evaluation and Feedback**: Ensures training effectiveness and relevance.; ; Our aim is to equip your team for enhanced productivity and smooth technological integration.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Business Reform Limited, our comprehensive deployment plan covers all facets of onboarding, whether you are new to the cloud or looking to optimise an existing cloud environment.; ; Our migration process is structured around three critical phases: Planning, Preparing, and Executing. This approach ensures that every aspect of the migration is meticulously managed to minimise disruption and maximise efficiency.; ; 1. **Planning**: We start by understanding your business goals and technical requirements. This phase includes assessing your current infrastructure, identifying potential risks, and devising a strategy tailored to your needs.; ; 2. **Preparing**: Preparation involves setting up the necessary tools and protocols to ensure a smooth transition. This includes data backup, system configurations, and user training to ensure your team is ready for the new system.; ; 3. **Executing**: The final phase focuses on the careful migration of your data and applications to the cloud, followed by thorough testing to ensure everything operates seamlessly.; ; Each plan is unique, crafted in close collaboration with you to ensure it aligns perfectly with your business objectives and technical landscape.; ; Choose Business Reform Limited to guide your cloud migration journey with precision and expertise, ensuring a smooth transition tailored to your business needs.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Certainly! Here's a revised version using UK English for describing how you help with quality assurance and performance testing:; ; ---; ; Understanding the critical role of quality assurance and performance testing in IT deployments, we offer comprehensive testing services that ensure your systems meet the highest standards of functionality, reliability, and speed. Our process includes:; ; 1. **Detailed Test Planning**: We start by establishing clear testing objectives that align with your specific business goals, guiding the entire testing procedure.; ; 2. **Rigorous Testing Procedures**: Employing the latest tools and methodologies, we carry out a series of tests including functional testing, integration testing, stress testing, and performance testing. These are designed to identify any potential issues that could impact user experience or system performance.; ; 3. **Continuous Monitoring and Reporting**: Throughout the testing phase, we provide continuous monitoring and detailed reporting to keep you informed of progress and outcomes. This ensures transparency and allows for timely adjustments.; ; 4. **Post-Deployment Support**: After implementation, we continue to support your team with post-deployment testing and tweaks to optimise system performance as your business evolves and grows.; ; Our tailored approach ensures that each solution not only meets but exceeds expectations, securing your investment and providing peace of mind.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Your initial draft is quite good! Here’s a refined version that succinctly emphasizes the support structure and benefits:; ; ---; ; Our IT Support Desk offers frontline assistance to everyone in your organisation via phone and email, with a commitment to respond within 60 minutes. All support cases are meticulously tracked in our helpdesk system and managed according to predefined service level agreements (SLAs).; ; Additionally, we conduct routine reviews and updates of your systems to ensure optimal performance. Our ongoing change management program ensures that your users always have access to the latest applications and services, keeping your operations smooth and up-to-date. This comprehensive support framework is designed to enhance user satisfaction and operational efficiency.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All support cases are logged in our IT Support helpdesk via email and phone. Each case is assessed and assigned a level of priority. ; ; Our SLAs are tied to our support contract, with various support levels available to meet your key business objectives.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Here’s a streamlined version of the description, fitting within the 200-word limit:; ; ---; ; Our support levels are tailored to the support contract you enter into with us, offering a fully customised support plan designed to meet your business objectives.; ; 1. **Basic Support**: Ideal for small businesses or start-ups, this level offers access to our IT support desk for general enquiries and standard troubleshooting, promising a response within 4 hours during business hours.; ; 2. **Standard Support**: Suitable for mid-sized enterprises, it includes file transfers, automation setups, and AI task notifications with a priority response time of within 2 hours.; ; 3. **Premium Support**: Designed for critical environments, this level provides 24/7 support, immediate responses for urgent issues, proactive monitoring, and includes a dedicated Technical Account Manager or Cloud Support Engineer.; ; 4. **Enterprise Support**: Our most comprehensive package includes all Premium features, plus custom solution engineering, regular system audits, and strategic planning sessions to ensure your technology scales with your business.; ; Pricing varies based on the specific needs and scale of your operations. Each level ensures optimal system performance and swift issue resolution to enhance your operational efficiency.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Microsoft CSP Licensing

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we further share best practice and encourage the wider understanding and adoption of Social Value. ; • As a business we operate extremely lean and regularly review our operations to remove waste and reduce our carbon footprint. Our day to day operations are online and staff are encouraged to minimise print, waste, travel and use of natural resources. ; • We advocate and proactively promote software/applications that support remote working and online meetings with clients and suppliers. Our policy is to minimise offsite meetings and where this is not feasible, encourage staff to utilise alternative methods of transport that minimise our carbon footprint. ; • Our offices are located centrally and conveniently, our staff are encouraged to utilise alternative methods of transport such as walking, cycling and use of public transport. Where feasible staff located over 30+ miles away are encouraged to work from home for the majority of the working week. ; • As a technology company our staff are fully trained and well versed in the use of software and aids that support remote working, online meetings and virtual collaborative environments. We actively encourage, educate and support our clients to adopt the use of these tools in their wider business to support their social value targets. ; • We have arranged the reconditioning and redeployment of computers no longer utilised by our clients to a local school for reuse, thereby reducing emissions, water and raw materials associated with buying new computers for the school.; • We seek to utilise suppliers that support reduction of waste to landfill. ; • Social Value is included as part of our regular all staff meeting agenda to contribute to its ongoing development.

  Covid-19 recovery

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • We have participated in and played a role in the Department for Work and Pensions Kickstart Scheme to provide high quality 6-month work placements for young people, creating jobs that would otherwise not exist giving disadvantaged young people a chance to be in a job and build confidence and skills at this difficult time. ; • We encourage volunteering within our employees and have volunteers who have assisted the Covid-19 effort as First Responders and a School Governor. We also support our local School through pupil visits to our offices to educate on careers and business to raise awareness and inspire their appetite to work in technology and innovation. ; • We provide ongoing education to our employees to keep abreast of the latest developments on the software and applications that we provide. ; • We have robust policies, procedures and risk assessments in place to minimise the spread of Covid 19 including staff and visitors, and to mitigate the impact of any instances. ; • We successfully managed and mitigated the impact of Covid19 on our business with no redundancies and no use of the Furlough scheme. ; • We are committed to growing our business through the delivery of innovative, quality and competitive services to create new opportunities for sustainable recruitment and growth of the business that supports our local economy.

  Tackling economic inequality

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • As a Microsoft Partner and Cyber Essentials accredited organisation we support clients with the design, build and implementation of cost effective innovative and disruptive technologies and services that will assist them to improve quality, competitiveness and promote staff Mental Health and Wellbeing. ; • We have participated and played a role in the Department for Work and Pensions Kickstart Scheme to encourage young people into work. ; • We encourage volunteering within our employees and have volunteers who assisted with Covid-19 effort as First Responders and a School Governor. ; • We provide comprehensive education and managed services to identify, mitigate and manage cyber security threats with clients by improving the security posture of their environment.• We ensure that we pay a fair wage for our roles and create training opportunities, evidenced through several staff who have gone on to secure promotional and specialised roles to further their career, having benefitted from their experience and training with us.; • When procuring we actively seek to support local businesses and engage with local schools and collaborative educational groups. ; • We embrace diversity and inclusion, creating a welcoming environment for all employees and customers regardless of their background. Which creates opportunities for all people, regardless of their race, gender, or socioeconomic status. We support diversity within our organisation and have circa 50% of our staff from representing diversity.

  Equal opportunity

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • We advertise and promote recruitment opportunities openly in the market to enable more people the opportunity to respond. We do not discriminate and are encouraged by the receipt of applications from minority groups and already employ from minority groups. ; • We have participated in Department for Work and Pensions Kickstart Scheme to encourage disadvantaged and minority groups into the sector, as well as working with local education to provide insight and office visits to inspire young people, particularly those from disadvantaged backgrounds to aspire to gain the skills and education to work in the sector. ; • We support staff development and progression with a culture of personal development and continuous education. ; • We provide support and education services that seek to mentor and support the development of clients' staff in their day to day interactions with us, providing knowledge and skills transfer into the client organisation.

  Wellbeing

  Business Reform Limited are committed to supporting and delivering activities that derive wider social, economic and environmental benefits. Through our engagements with staff, suppliers and clients we will further share best practice and encourage the wider understanding and adoption of Social Value. ; • We take the mental health and wellbeing of our staff and clients very seriously. We support this through the use, training and adoption of technologies that improve the health and wellbeing of the users through supportive and automated applications that manage and reduce workload, as well as assistive software and applications that reduce unnecessary travel. ; • We encourage the building of relationships and the creation of a safe environment where people feel that they can openly discuss concerns and input into the development of our business and its services. ; • We provide a safe space through regular 1 to 1s where staff can openly discuss their mental health and wellbeing. ; • We encourage staff to hold outside of work interests such as hobbies and volunteering. ; • We are aware of and are working towards the 6 Mental Health at work commitment standards. ; • We are registered with St John Ambulance for E-Learning and Resources for Mental Health Awareness and information which is used to educate staff and to help shape and maintain a supportive workplace where employees can thrive.

Pricing

• Price: £595 to £1,165 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@businessreform.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.