IOMART MANAGED SERVICES LIMITED

Iomart VMware Cloud

Iomart VMware Cloud is a secure, flexible multi-tenant platform built on VMware Cloud Foundation best practices, offering public cloud-like scalability, control, and stable costs, with a user-friendly portal, API-based self-service provisioning, and integrated backup and disaster recovery.

Features

Multi-tenant VMware Cloud with secure tenant isolation
15+ VM T-Shirt Sizes to meet your workload requirements
Disaster tolerant - across 2 UK Tier 3 data centres
Intuitive familiar Web-based portal for ease of management
On-demand resources scaling to adapt to business needs
Integrated advanced security
Integrated Data Protection, Immutable Backup and DR
VMware Verified Architecture leveraging VMware Cloud Foundation (VCF)
Powered by latest Dell hardware and UK-wide dark fibre backbone

Benefits

Futureproof VMware Cloud Platform, ensuring your workloads always remain compliant
UK Sovereign - Data never leaves the UK
Fully-managed platform, focus only on your workloads and business outcomes
Additional optional managed services
Reliable monthly costs, pay only for the resources you use
Increased performance relative to cost-comparable public cloud
Rapidly scale your committed resources up and down as required
Security tested and validate platform simplifies your compliance requirements
24x7x365 expert support team on hand via ticket and phone

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@iomart.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

IOMART MANAGED SERVICES LIMITED Kevin Deacon
Telephone: 0800 040 7228
Email: tenders@iomart.com

About your service

Service categories

IaaS

IaaS Compute

Virtualised x86

General purpose
Compute optimised
Memory optimised

Service scope

Service constraints: Operating system support limited to Windows and common Linux distributions (Debian, Ubuntu, RHEL, CentOS, Alma, Rocky). Dell hardware for compute and storage with a choice of Cisco or Barracuda for Firewalls.
System requirements: Requires browser access to manage via web portal
Cloud deployment model: Public cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: Our Service Desk provides 24/7/365 support, including weekends and holidays. Tickets are triaged within 15 minutes and addressed based on priority, in strict adherence to our SLAs, ensuring prompt and reliable resolution.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Iomart offers a tailored support structure with various levels and pricing models to match your specific business needs, ranging from unmanaged/self-managed to fully managed solutions.

For unmanaged or self-managed services, we provide basic support at no additional charge. On the other hand, our fully managed services are competitively priced on a solution-specific basis. For instance, OS management is available from £75/month per host, and for consumption-based environments like Azure, we offer pricing models based on a percentage of consumption.

Our comprehensive management package encompasses all aspects of service configuration and managed changes, enhanced by proactive monitoring and alerting systems. This approach is designed to identify and mitigate potential issues proactively, minimizing their impact on your services whenever possible.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Upon completion of customer onboarding, we supply comprehensive handover documentation that includes cloud platform access details. In addition to this, we host an online session to guide customers through accessing and managing their cloud environment.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: Data can be extracted directly from within the operating system by the users, alternatively the organisation can provide Iomart a storage medium, such as online storage or physical disk, which we can extract images of VMs onto before securely shipping back.
End-of-contract process: Once notice has been issued, service will continue as normal right up until the end date. At which point the service will be powered off for a grace period - which can be reversed temporarily if any issues are caused or loss of data concerns raised. After this grace period all services will be securely decommissioned and certificates of destruction for associated data provided.
Documentation accessibility standard: None or don’t know
How the documentation is accessible: Our onboarding and offboarding documentation is written in clear, structured language to support ease of understanding. Where possible, we use headings and logical content order to assist navigation.

Our team is committed to supporting individual needs and will work with customers to ensure documentation is usable and inclusive.

If customers have specific accessibility requirements, we will provide alternative formats on request, such as large print, plain text, or editable files that can be used with assistive technologies. Our team is committed to supporting individual needs and will work with customers to ensure documentation is usable and inclusive.

Using the service

Web browser interface: Yes
Using the web interface: Users can create, edit and delete VMs via the web interface. They can also control the access levels of other users of the account, if they are nominated as admin.
Web interface accessibility standard: WCAG 2.2 AA
Web interface accessibility testing: Broadcom has implemented an automated accessibility testing program to ensure continuous improvement and compliance across its product suite.
API: Yes
What users can and can't do using the API: Depending upon user requirement, we can securely expose the VMware control plane for use with VMware's API calls.
API automation tools: Ansible

Terraform

Other
Other API automation tools: Securely expose VMware control plane for API access as required
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows

MacOS
Using the command line interface: If so required, we can expose the VMware control plane via CLI for use by the user.

Scaling

Independence of resources: All underlying resources are pro-actively monitored and balanced to provide optimal performance to the users operating therein. If thresholds are reached, additional resources are added to the environments behind the scenes without service interruption.
Usage notifications: Yes
Usage reporting: Email
Optimising consumption: Yes
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

Memory

Network

Number of active instances
Reporting types: API access

Real-time dashboards

Reports on request
Resource tagging: Yes
FOCUS resource tagging: No

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Degaussing

Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

What’s backed up: Virtual Machines and associated data

Databases

Files
Backup controls: Users schedule backups through a web interface.
Datacentre setup: Multiple datacentres with disaster recovery

Multiple datacentres

Single datacentre with multiple copies

Single datacentre
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface

Users contact the support team
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Technical controls are employed to protect data in transit within Iomart's network. These include restriction of traffic via firewall configuration rules and appropriate segregation of data.
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: Technical controls are employed to protect data in transit within Iomart's network. These include restriction of traffic via firewall configuration rules and appropriate segregation of data.

Availability and resilience

Guaranteed availability: 99.99% uptime SLA, backed with service credits increasing in value if service levels drop below 97.5%. Service credits must be claimed within 14 days of eligibility.
Approach to resilience: All Iomart UK datacentres maintain appropriate resilience and redundancy, including diverse power and connectivity with at least N+1 power redundancy via UPS and generators. All sites feature appropriate fire detection and suppression equipment with regular maintenance and testing of M&E facilities and operational controls carried out in line with Iomart's business continuity management system which is accredited to ISO 22301: 2019. Additionally, Iomart's network infrastructure is replicated across multiple sites.
Outage reporting: Service interruption notifications are sent by email alerts.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Limited access network (for example PSN)

Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels: Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals. Remote management access is authenticated and directly associated to authorised individuals rather than group accounts. All managed systems monitored and access logged and tracked for auditing purposes.
Access restriction testing frequency: At least once a year
Management access authentication: Multi-Factor Authentication (MFA)

Dedicated link (for example VPN)

Username or password
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Dedicated device over multiple services or networks

Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001

Other
Other security governance standards: Cyber Essentials
Cyber Essentials +
NIST
PCI DSS level 1 service provider
NHS Data Security & Protection Toolkit
UK GDPR
Information security policies and processes: Iomart maintains a comprehensive information security policy framework and has implemented an information security management system which has been assessed and verified as meeting the requirements of ISO27001:2022 by a UKAS accredited certification body.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Iomart's configuration and change management processes have been developed in line with the requirements of ISO 20000-1:2018 and ITIL. Changes are assessed for potential security impact as part of this process which is also aligned with PCI DSS and ISO 27001.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: Iomart manages vulnerabilities according to an ISO27001 aligned policy and maintains membership of a pre-public disclosure forums.

This approach also aligns with PCI DSS and Cyber Essentials.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: Iomart Protective Monitoring process is aligned with ISO27001:2022control A.12.4 which details:
• Event Logging
• Protection of log information
• Admin & operator logs
• Clock synchronisation
• Incident Management
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: Iomart incident management process is aligned with ISO27001:2022control A.16.1 which details:
• The full incident management procedure
• Responsibilities & procedures
• Assessment of and decision on security events
• Response process
• Evidence collection
• Learning from incidents

This process also aligns with ISO 20000-1:2018 and ITIL.
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: VMware
How shared infrastructure is kept separate: This is separated as part of the design.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: Our data centres adhere to the EU Code of Conduct for Energy Efficiency in Data Centres (EUCoC) by implementing its best practices across design, operations, and reporting. We use advanced metering to measure Total Facility Energy and IT Equipment Energy, enabling accurate calculation of PUE and DCiE in compliance with EN 50600-4-2 / ISO/IEC 30134-2. This supports transparent reporting of key metrics such as water usage (WUE), carbon usage (CUE), and energy reuse (ERF).

Operationally, we optimise airflow through hot/cold aisle containment, maintain efficient cooling setpoints, and leverage free cooling where climate permits. Power distribution is streamlined with high-efficiency UPS systems and minimal conversion steps, while IT strategies focus on workload consolidation, virtualisation, and intelligent power management.

We are committed to sustainability through renewable energy adoption, waste-heat reuse, and water stewardship. Preventive maintenance and continuous performance reviews ensure ongoing compliance and improvement.

By following EUCoC guidelines and harmonised standards, our facilities deliver energy-efficient, sustainable operations that meet EU regulatory requirements and help customers achieve their ESG goals.

Pricing

Discount for educational organisations: Yes
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 5%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: Our Baseline Pricing is to be found within our G-Cloud service documentation and via the web link to the Microsoft Azure pricing calculator
Baseline Pricing - Web link: https://azure.microsoft.com/en-gb/pricing/calculator/?ef_id=_k_Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB_k_&OCID=AIDcmm3bvqzxp1_SEM__k_Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB_k_&gad_source=1&gad_campaignid=12265185555&gclid=Cj0KCQiA1czLBhDhARIsAIEc7uiC-C9_2UHKkhhwcV6zI78rmP0BRKI32JMXGYDFFzYVbEcSNDFZgP0aAnsCEALw_wcB
-
Minimum Discounting: 5%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: There are no additional sources of cost.
-
Additional sources of cost reduction: We are prepared to discount at a rate higher than our minimum discount for Public Cloud based on volume.

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Our Baseline Pricing is to be found within our G-Cloud service documentation.
-
Minimum Discounting: 5%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Costs may increase if there is a requirement for higher specification or custom specification servers. Hardware is purchased as required so costs may also increase if there are increased costs in the supply chain for hardware, components, or shipping from non-UK markets or geographies. Costs may increase if our suppliers enforce higher prices on us for software. Costs may also increase depending on the level of service management required.
-
Additional sources of cost reduction: Costs may reduce if higher volumes of services are purchased over longer terms through volume or term-based discounts. Costs may also be reduced if the customer has the ability to manage the services themselves or share management responsibilities of the service with us.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control and also accredited to resell other providers' services

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-us/marketplace/partner-dir/6ea40219-936a-481d-b33e-05522567ed5c/overview

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: F786a295-0c2d-40ee-86f8-c7254729ea2d

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Other security certifications: No

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

Iomart VMware Cloud

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Discount

Formula for calculating price of your services

Mandatory certifications

Cyber Essentials

Non-mandatory Standards and certifications

Social value

Service documents