Skip to main content

Beta Help us improve the Digital Marketplace - send your feedback

Endava (UK) Limited

Salesforce Consultancy & Implementation

Endava provides Salesforce implementation services to companies that either already have a Salesforce implementation or are planning to start one. The implementation service includes architecture, design, development, testing and support as well as migrations from another CRM systems to Salesforce.

Features

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Salesforce Pardot
  • Salesforce CPQ
  • Salesforce Front-End Development (VF, LC, LWC)
  • Salesforce Platform Development
  • Salesforce Administration
  • Siebel to Salesforce Migration

Benefits

  • World-class Salesforce professionals
  • CRM functional advisory added-value
  • Financial Services industry expertise
  • Over 15 years of CRM implementations

Pricing

£320 to £1,300 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 7 1 5 7 2 5 8 2 5 1 7 1 3

Contact

Endava (UK) Limited Jelena Jecmenic
Telephone: +38651360032
Email: jelena.jecmenic@endava.com

Planning

Planning service
Yes
How the planning service works
In case of a greenfield project, we begin with a discovery session to identify gaps between the business scenarios and out-of-the box functionalities of Salesforce. Whenever business scenarios may be molded into standard features, we advise a reshape based on Salesforce best-practices.
The customization is done in a way that is scalable and maintainable with a focus on low-code and balancing between business benefits and development principles.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Endava provides certified Salesforce trainers that can supply training courses designed and shaped for the particular client needs.
A number of training courses and documentation are available as well as workforce upskilling during the project as required and on demand, taking into consideration the customer needs.
Training is tied to specific services
Yes
Services the training service works with
  • Salesforce
  • CRM

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
With practical experience on a large number of CRM products, the migration to Salesforce is done by looking at previous CRM implementations and designing a migration plan form A to Z, covering both the source and the destination.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Endava provides testing teams that have experience in providing QA for Salesforce projects. Full end to end testing plans are defined and carried out for all projects. The testing can be done using Agile methodologies and is runs in parallel with the development.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Endava aims to build a business-focused service desk with smart contracts building in transparent incentives that encourage a long-term partnership and vision, driving down costs, driving up satisfaction and delivering a personalized and optimized user experience. This is achieved by investing in research and analysis aimed at target call reduction, implementing automation and self-services that users can use, and thorough development of first class service delivery, tools and process, engineered to design in efficiency and customer satisfaction. By harnessing our extensive knowledge-base built through delivering support services to over 10,000 end users for global organisations, across 60 countries, we have optimized our service to all clients by spotting patterns in this rich source of data. Our Service Desk operations are managed within our Information Security Management System certified to ISO 27001, while our staff are screened to BS 7858 standards. We ensure excellence in delivery and have been awarded a top 3 position in the last four years of Service Desk Institute awards. We partner with the Service Desk Institute and regularly assess customer satisfaction to ensure we maintain our standard of over 90 percent “satisfied” and “very satisfied” Service Desk users, measured through both our own and independent surveys.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are agreed as the service commitment with the Client, both in the services to be delivered and response to service demand. Weekend response times are part of that agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Support levels and costs are agreed with each client. We provide technial account managers and engineers as required.
Support levels
Support levels and costs are agreed with each client. We provide technial account managers and engineers as required.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
N/a
ISO/IEC 27001 accreditation date
N/a
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
SOC Type II Report

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

On climate change We identify aspects of our business that impact the environment and comply with all relevant legislation and regulatory controls in each of our locations. We consume material goods in moderation, extend the lifecycle of our IT equipment, and thoughtfully manage and reduce waste. We also play our part in tackling broader environmental issues by supporting local community projects. Our Environmental Reporting Steering Committee is a management level body responsible for managing day-to-day activities related to Endava’s environmental performance and mitigating environment and climate-related risks. This committee meets on a monthly basis and discusses and signs off on processes, controls and strategy as well as on environmental reporting methodology. It is also responsible for providing regular updates to the Endava Board. The Committee includes senior management from across Endava, including the CFO, Group General Counsel and Head of ESG. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Covid-19 recovery

Endava’s people volunteer their time and expertise to local causes, bringing our values to life in practical ways. In response to COVID-19, they stepped up, including by helping local communities build health and safety digital solutions, creating 3D printed face mask components when personal protective equipment (PPE) was in short supply, and organising a global fundraising campaign to support hospitals and charities. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Tackling economic inequality

As good corporate citizens, we are passionate about partnerships that support the communities where we live and work and the broader technology and services industry – it’s how we meaningfully bring our values to life. We are immensely proud of our social impact work over the past two decades – especially in our Central European locations, where we have supported local growth by providing sustainable career opportunities and joined local community projects. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Equal opportunity

Endava is a place where we can all be authentic and inspired and collaborate across boundaries as part of highly effective teams. Our aim is to create a working environment that offers both equality and equity of career opportunity based on merit, powered by development opportunities such as the Endava University learning platform, Pass It On sessions, and regular employee engagement by our CEO and senior leaders. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Wellbeing

To enable our people to grow and stay connected, we introduced Endava Wellbeing in 2020. The programme brings together a wealth of tools and resources organised around four key pillars – Mind, Body, Home and Community. The programme encourages exploration of the mechanics of the Mind, discovering the most critical steps in taking care of the Body, examining the need for digital detoxing at Home and learning about the important role Community plays in having a sense of belonging. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Pricing

Price
£320 to £1,300 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.