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INGENTIVE LIMITED

Ingentive Software Health Check

Ingentive's Software Health Check evaluates software systems in key areas: user experience, technology, interoperability, maintainability, supportability, data and analytics, and security.

Experts provide scores of 1-4 with detailed improvement reports. Identify vulnerabilities, bottlenecks, and optimise systems for reliability and satisfaction with our tailored solutions.

Features

  • Identify existing issues
  • Predict and avert future problems
  • Generate system documentation
  • Provide clear improvement recommendations
  • Avoid downtime due to legacy technology
  • Recommend package updates
  • Authorise recommendations before Managed Services contract
  • Offer Managed Services takeover post-health check, if supported
  • Scalability for HealthCheck size
  • Enhance system ROI

Benefits

  • Decision-making with actionable insights and analytics.
  • Elevate user experience for maximum engagement.
  • Ensure system stability and uninterrupted performance.
  • Manage security with proactive threat detection.
  • Optimise performance for peak operational efficiency.
  • Efficient package management for seamless integration.
  • Streamlined maintainability for easy system upkeep.
  • Responsive support for prompt issue resolution.
  • Analyse data for informed decision-making and strategy.
  • Developer-friendly solutions for ease of implementation.

Pricing

£65 to £120 an instance an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 7 2 2 2 3 8 8 2 5 2 2 2 4

Contact

INGENTIVE LIMITED Hemraj Tatur
Telephone: 02081323255
Email: hemraj.tatur@ingentive.com

Planning

Planning service
Yes
How the planning service works
We provide comprehensive planning services tailored for Microsoft 365 platform solutions, emphasising Security & Azure, Modern Work, Data & Analytics, AI, and Custom Development pillars. Our aim is to optimise the utilisation of Microsoft licences, ensuring organisations derive maximum benefits.

Our services encompass initial assessment, solution design, technical consultation, deployment planning, training, ongoing support, monitoring, and optimisation. We prioritise seamless application hosting and access alignment with organisational objectives, enhancing operational efficiency and productivity.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure Cloud Platform
  • Microsoft Visual Studio
  • Microsoft GitHub
  • Microsoft Dynamics
  • Microsoft Azure App Service
  • Microsoft Dev Ops
  • Microsoft SharePoint
  • Microsoft Intune
  • Microsoft Copilot (AI)
  • Microsoft Azure Cognitive Services

Training

Training service provided
Yes
How the training service works
Ingentive's comprehensive training program goes beyond surface-level instruction, delving deep into the intricacies of Microsoft platforms.

Our expert-led sessions are designed to cultivate a deep understanding of Copilot's code suggestions, AI-driven optimizations, and seamless integration into existing workflows. Participants engage in collaborative coding sessions, real-world simulations, and practical exercises, fostering confidence and proficiency.

Moreover, our flexible training formats accommodate diverse learning preferences and schedules, ensuring accessibility for all.

Throughout the training journey, participants receive personalised guidance and mentorship from industry experts, gaining insights and best practices gleaned from real-world experiences.

Furthermore, our post-training support ensures continuous learning and development, enabling participants to stay abreast of the latest advancements in Microsoft technology.
Training is tied to specific services
Yes
Services the training service works with
  • SharePoint
  • Teams
  • Identity Management
  • Intune
  • Purview
  • Microsoft Copilot
  • Azure
  • Microsoft Power Platform
  • Microsoft Exchange Server
  • Microsoft Dynamics

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our setup or migration service begins with a comprehensive assessment of your existing systems and infrastructure. Our team of experts evaluates various aspects including user experience, technology, interoperability, maintainability, supportability, data analytics, and security.

Following the assessment, we devise a tailored plan to address any identified issues and enhance the overall health of your systems. This plan includes clear steps for migration or setup, ensuring minimal disruption to your operations.

Throughout the process, our team works closely with yours to implement the plan efficiently and effectively. We provide clear communication, regular updates, and support to ensure a smooth transition.

Once the setup or migration is complete, we conduct a thorough review to verify that everything is functioning as intended. We also provide training and documentation to empower your team to maintain and optimise the systems in the long term.

Overall, our setup or migration service is designed to streamline the process, mitigate risks, and ultimately improve the health and performance of your systems.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft Azure: Comprehensive cloud computing services.
  • Microsoft 365: Productivity and collaboration tools online.
  • Microsoft Power Platform: Custom application development and deployment.
  • Dynamics 365: Cloud-based CRM and ERP solutions.
  • Azure DevOps: Collaboration tools for software development.
  • Azure SQL Database: Managed relational database service online.
  • Azure Functions: Serverless compute for event-driven apps.
  • Azure Cognitive Services: AI-powered APIs for various tasks.
  • Azure Active Directory: Cloud-based identity and access management.
  • Azure Blob Storage: Scalable object storage solution online.

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.

Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.

During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.

Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.

We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.

Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Ingentive specialises in providing top-tier managed service support, particularly for Microsoft cloud hosting and related development tools. Our dedicated team of experienced professionals is committed to ensuring seamless operation and optimisation across these cloud hosting and software services.

From initial setup and configuration to ongoing maintenance, updates, and troubleshooting, we offer comprehensive assistance tailored to meet unique requirements. Our proactive approach includes monitoring and optimisation to ensure optimal performance and productivity for your development projects.

In addition to resolving technical issues, our support extends to proactive monitoring and optimisation, ensuring that your Microsoft products are always performing at their best. We take a proactive approach to address potential issues before they impact your operations, minimising downtime and maximising productivity.

Our responsive support team is available to address any concerns or queries promptly, providing peace of mind and allowing your team to focus on core business activities.

Service scope

Service constraints
While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.

We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.

Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:

For major inquiries, we guarantee a response time of 1 hour.
For intermediate inquiries, our response time is set at 4 hours.

These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.

Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.

Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.

Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
Support levels
At Ingentive, we offer three support levels to suit different needs and budgets:

Basic Support:
- Essential support services, including general inquiries and basic troubleshooting.

Premium Support:
- Priority response times, extended support hours, and dedicated support agents.

Enterprise Support:
- Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.

At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

Tackling economic inequality

At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:

Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.

Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.

Supplier Diversity: Supporting minority-owned and women-owned businesses.

Community Investments: Investing in community development and workforce training.

Mentorship and Skills Development: Offering mentorship programs and skills workshops.

Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.

Community Partnerships: Collaborating with non-profits agencies.

Transparency and Accountability: Maintaining transparency in our efforts.

Through these initiatives, we're working towards a more inclusive and prosperous future for all.

Equal opportunity

At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.

Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment.

Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

Wellbeing

At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success.

Our commitment to employee wellbeing includes:

Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.

Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.

Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.

Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.

Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.

Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.

Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.

Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.

Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.

Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

Price
£65 to £120 an instance an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.