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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Microsoft Dynamics 365 for Housing
Blacklight Software

Microsoft Dynamics 365 for Housing

Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.

Features

  • Organisational business processes in Microsoft Dynamics 365
  • Integrations with third party line-of-business systems
  • Migration of data from other systems
  • All mobile device friendly - responsive design
  • Sales, Customer Service, Field Service, Marketing, Project Service Automation Modules
  • Self-Serve Portals (Dynamics 365 and bespoke .NET)
  • Instant reporting through User and System Dashboards
  • Ongoing support for Microsoft Dynamics 365
  • Integration with existing housing management systems

Benefits

  • Business Analysis, Development, UAT, Testing, Training, Go-live
  • Microsoft Gold Partner
  • Social Housing experience and track record
  • Up-skill of internal staff
  • One version of the truth through bi-directional integrations
  • Increase Customer Satisfaction
  • Save costs and time through automation
  • Integrations: EDRM, Finance Systems, Asset Management Systems and many more
  • Integrations with sector specific software
  • Extensive social housing sector domain knowledge

Pricing

£71.60 a person a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dylan.Hayes@blacklightsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 7 7 2 7 5 4 2 2 2 4 2 7 8 2

Contact

Blacklight Software Dylan Hayes
Telephone: 01924640350
Email: Dylan.Hayes@blacklightsoftware.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Blacklight build solutions upon the Microsoft Dynamics 365 platform.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None applicable.
System requirements
  • Processor - 1.9GHz x86- or x64-bit dual core processor
  • Memory - 2-GB RAM
  • Display - Super VGA with a resolution of 1024x768
  • Bandwidth greater than 1MB per second (125 KBps/Kilobyte per second)
  • Latency under 150 ms
  • Windows 11 - Microsoft Edge/Edge Legacy, Mozilla Firefox, Google Chrome
  • Windows 10 - Microsoft Edge/Edge Legacy, Mozilla Firefox, Google Chrome
  • Windows 8.1 - Microsoft Edge, Firefox or Chrome
  • Latest versions of Mozilla Firefox, Google Chrome and Apple Safari
  • https://docs.microsoft.com/en-us/dynamics365/marketing/browser-requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support Incidents are classified under the below levels depending on severity:
Priority 1: Critical,
Priority 2: Major,
Priority 3: Significant,
Priority 4: Minor.

The levels have the following response and resolve times:
Priority 1: 1 hour respond, 4 hours resolve;
Priority 2: 4 hours respond, 8 hours resolve;
Priority 3: 1 day respond, 5 days resolve;
Priority 4: 5 days respond, 10 days resolve.

Blacklight Help Desk operates between 8:00AM to 18:00PM Monday to Friday with 24/7 support available at extra cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Blacklight can tailor support levels to an organisation's support requirements. By default, incidents are assigned one of the below levels in our SLA depending on severity:

Priority 1: Critical - The system is unavailable for all users.
Priority 2: Major - The system is unavailable for some users and no workaround exists.
Priority 3: Significant - There is an issue which is impacting some users and no workaround exists.
Priority 4: Minor - There is an issue but users can workaround without impact.

The levels have the following response and resolution times:
Priority 1: 1 hour respond, 4 hours resolution;
Priority 2: 4 hours respond, 8 hours resolution;
Priority 3: 1 day respond, 5 days resolution;
Priority 4: 5 days respond, 10 days resolution.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Blacklight provide full transparency and in-depth communication through the life-cycle of the engagement. We provide on-site training and compliment this with further training documentation and training videos. Blacklight also prefer to be on-site for go-live to ensure a smooth transition to a business-as-usual system.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be exported from Dynamics 365 at any point. Blacklight provide training on how to export data and can provide further assistance if required.
End-of-contract process
Upon culmination of the contract, Blacklight can continue to provide services or aid the customer in the extraction of data or migration to another supplier.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Dynamics 365 renders to fit all devices including desktop, laptop, tablet and mobile and is touch responsive.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Dynamics 365 is accessible through a web browser but also through mobile and tablet apps.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Microsoft have done extensive testing to ensure that Dynamics 365 is accessible, more details can be found here: https://docs.microsoft.com/en-gb/dynamics365/get-started/accessibility/
API
Yes
What users can and can't do using the API
Dynamics 365 offers a rich and mature Web API. The Dynamics 365 Web API allows access to features and data within Dynamics and can be used to develop integrations and transfer data between other systems and Dynamics 365. The Web API is implemented using RESTful APIs. More details can be found here: https://msdn.microsoft.com/en-gb/library/mt593051.aspx
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Dynamics 365 is highly customisable, allowing organisations to ensure that all business requirements are met, and not forcing the organisation to conform to set business processes.

Blacklight can provide all level of customisations and configurations.

Scaling

Independence of resources
Dynamics 365 is a cloud solution provided by Microsoft. Dynamics 365 solutions are hosted at secure Microsoft Azure Data Centers (Tier 5). Microsoft boast of an up time of 99.99%. The world-wide infrastructure of Microsoft Azure Data Centers ensure that usage is not affected by other users of Microsoft's services.

Analytics

Service usage metrics
Yes
Metrics types
Dynamics 365 provides various reports and analytics for monitoring usage metrics.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported from any time from Dynamics 365 by making use of the standard export functionality. Data held within Dynamics 365 can be exported to Excel (and in CSV format), as well as being able to be replicated in a SQL Azure instance.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Integrations to other systems
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Integrations from other systems
  • Excel Upload
  • CSV Upload

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. Data is encrypted during transit and while at rest. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Data is encrypted while in transit and also while at rest.

Availability and resilience

Guaranteed availability
Microsoft guarantee 99.9% availability for Dynamics 365. This is financially guaranteed by Microsoft who offer service credits if the Service Level is breached within a given month. These service credits are passed on to the customer by Blacklight.
Approach to resilience
Microsoft ensure that resiliency and recoverability are built into their applications. Full information can be found here: https://docs.microsoft.com/en-us/office365/enterprise/office-365-data-resiliency-overview
Outage reporting
Service outages are reported within Office365 in the Office365 Admin Center. Within the Admin Center, users can view any planned maintenance and the service health of their applications.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Users are authenticated through their Office365 account or from records within Active Directory.
Access restrictions in management interfaces and support channels
Dynamics 365 provides granular user roles and security permissions. Administrator roles can be assigned to relevant users to restrict access to areas of the system.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ISO 9001
Information security policies and processes
Blacklight use security policies inline with ISO9001. This ensures that information security risk is controlled. The reporting structure follows the hierarchy to the board member responsible for security and governance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Microsoft uses formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.

Blacklight uses ISO9001 configuration and change management procedures. Blacklight also utilise the ITIL framework and use tools such as DevOps for configuration and change management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Files in Dynamics 365 can be stored in SharePoint, where antivirus software is used to ensure protection from any malicious software.
Microsoft continually monitor the threat landscape to look for new and emerging threats, and ensure the service is protected against these. In response to specific threats Microsoft may make changes to the service to address critical vulnerabilities outside of the usual bi-yearly update cadence. Microsoft provide access to the Microsoft Security Response Center that provides information to customers using Microsoft products.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The Power Platform proactively monitors the performance of applications against acceptable service performance. Warnings are also generated when an irregular event occurs.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Blacklight provide a managed service desk that provides reporting and updates to the customer regarding incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)

Social Value

Wellbeing

Wellbeing

Blacklight Software actively promote the wellbeing of staff through several different mechanisms. An employee assistance programme is provided for all staff. Additionally, Blacklight Software encourage staff to partake in activities beneficial to mental and physical health and wellbeing such as exercise, mindfulness activities. This is actively promoted to staff by the use of a mobile app which gamifies the process and allows the selection of rewards.

Pricing

Price
£71.60 a person a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Microsoft offer a free trial of Dynamics 365. Blacklight can help customers who wish to make use of Microsoft's free trial of Dynamics 365.
Link to free trial
https://trials.dynamics.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dylan.Hayes@blacklightsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.