Qpercom

Qpercom Assessment Platform

Qpercom assessment platform supports decision makers delivering valid Observational Examinations (OSCE), Interviews (MMI), Knowledge Assessments (MCQ, SBA, SAQ, EMQ, Essay), Portfolio, and Workplace Based Assessments (WBA).

Create assessment criteria, plan logistics, execute volume recruitment & selection virtually and on-site, quality assure results/outcomes and provide personalised feedback directly to candidates.

Features

• Digital scoring
• Virtual and Digital Assessment Centre
• Video interview
• Multi-station assessments
• Online knowledge testing
• Portfolio with evidence verification
• Proctoring and invigilation
• Candidate management and scheduling
• Personalised candidate feedback and progress
• Sending Results

Benefits

• Secure centralised assessment data
• Improve assessment validity
• Increase assessment reliability
• Reduce administration burden
• Real-time insight into assessments
• Capture and store assessment data longitudinally
• Reduce costs associated with assessment centre venue hire
• Provide quality assurance for assessments
• Provide immediate feedback to candidates
• Data Analysis

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qpercom.ie. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

277435535101844

Contact

Enda Griffin
+35391395416
info@qpercom.ie

About the service

• Service categories:

  Applications

  Collaborative

  • Team collaboration

  Conferencing and virtual event

  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No constraints
• System requirements: A modern browser that follows W3C standards

User support

• Email or online ticketing support: Yes
• Support response times: Questions are responded to within one hour during office hours of 9am to 5pm GMT Monday to Friday. Questions received at weekends will be responded to on Mondays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our webchat is partially conformant with WCAG 2.1 level AA.
• Web chat accessibility testing: We have not to date conducted any web chat testing with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Qpercom's standard support over the phone, by email or by instant messenger within your Qpercom solution is available as part of our listed pricing.; ; Support via these channels is provided from 9am to 5pm GMT Monday to Friday and any queries out of office hours will be responded to the next working morning during office hours.; ; On-site support and remote support outside office hours are also available to our customers for an additional fee as per Qpercom's rate card.; ; Each customer is assigned a dedicated account manager who can be contacted directly with any query that may arise during a subscription period.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Qpercom offers online training and user documentation as part of our standard onboarding training. On-site training is available on request for purchase.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users as Data Controllers have full autonomy to download and export all data in various formats (PDF, CSV, Excel, XML) when the contract ends before a certain date where access will be revoked.
• End-of-contract process: At the end of the contract where the customer takes a decision not to renew, Qpercom will allocate an end-of-contract period where users are instructed of the date that they will no longer be able to access the platform. Users will continue to have full login access during this end-of-contract period in order to download any of their data that they wish to retain for future reference before user access is revoked at the end of the end-of-contract period. All data are deleted/destroyed post end-of-contract period.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Qpercom has an API that can be utilised. Qpercom works with customers to understand the information that is required to be pushed and pulled and can implement the transitioning of data to and from our platform as required.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Qpercom can be customised for clients in certain aspects such as labeling, colour scheme and branding/logos.

Scaling

• Independence of resources: Qpercom is fully scalable and usage is regularly monitored to ensure that adequate cloud resources are available to match demand from users. Qpercom is gradually migrating to Serverless technologies on its cloud service provider which is inherently scaleable to meet demand and doesn't require maintenance so minimises downtime and disruption to users.

Analytics

• Service usage metrics: Yes
• Metrics types: Qpercom's contracts are usage based on the number of unique scoresheets, SMS and video minutes that are used. Customers can view the number of scoresheets, SMS and video minutes by date range on their home page.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be exported in Excel, CSV, XML and PDF formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Qpercom has an availability uptime of 99.9%.
• Approach to resilience: Information available on request.
• Outage reporting: Qpercom reports any service outages to clients directly by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Clients have full control over all users that are added to Qpercom solutions. There is an interface whereby all users can be activated/deactivated or deleted.; ; There are also controls for what areas of the solutions that users can access to support user workflows.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Qpercom is ISO 27001:2022 certified and Qpercom complies with the General Data Protection Regulation (GDPR) to protect the rights of individuals about whom data is obtained, stored, processed or supplied and requires that organisations take appropriate security measures against unauthorised access, alteration, disclosure or destruction of personal data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Qpercom's change management system dictates that any change request is analysed for possible security impacts and impacts on solution performance. Based on this analysis, change requests are either approved or rejected by Qpercom.; ; When a change request is approved, all concerned stakeholders are notified of what the change entails project documents are provided to define all changes. Changes are delivered to a testing environment for approval and sign off before being made available to a client.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Qpercom's solutions are scanned regularly to detect any potential threats or issues with our systems.; ; When issues are detected, patches are pushed immediately within 24 hours to address these issues and ensure our solutions perform as expected.; ; Information on where Qpercom identifies vulnerabilities is available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Information on how Qpercom identifies potential compromises is available on request.; ; Incidents are triaged into high, medium and low priority with high priority incidents being resolved as a high priority within 1-8 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents directly to Qpercom directly by phone, email or instant messenger within the solution.; ; Incident reports are returned to users directly by email.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Qpercom offers users the option of a free trial to create one assessment scoresheet/scenario and trial it with 10 candidates.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: AMTIVO
• ISO/IEC 27001 accreditation date: Wednesday 23 April 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing of note
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@qpercom.ie. Tell them what format you need. It will help if you say what assistive technology you use.