CLARITY DOCUMENTS LIMITED

NHS Cloud Commercial Readiness, Transformation, and Management Service

A holistic commercial support and training service designed for complex digital strategies, maximise realised benefits, maintain supplier accountability, and ensure transformations are effective, bringing about meaningful change, and aligning to strategic goals. The services provides full lifecycle support from readiness through service management to exit management and further transitions.

Features

• Full life cycle commercial support
• Procurement, commercial and negotiation strategies
• Business case support and drafting (Commercial case)
• Support to executives and strategy makers (ensure commercial feasibility)
• Commercial programme planning and long term commercial planning for transitions
• Alignment of internal to external strategies, policies, and regulations
• Supplier contract management ensuring accountability and delivery of outcomes
• Dispute Resolution, mediation, and negotation
• Contract drafting, change management, and commercial maintenance
• Exit and transition planning and support

Benefits

• Align IT estate to a single commercial strategy
• Enforce the delivery of required outcomes through commercial management
• Negotiate and optimise contracts for maximum benefit
• Ensure strategic goals and key requirements are commercially binding
• Enforce supplier performance and benefits realisation
• Handle disputes effectively and in a timely fashion
• Maintain supplier relationships and alignement to buyer goals and strategy
• Ensure contracts are aligned to central strategy and don't conflict
• Provide knowledge transfer, advice, and training to all staff
• Vital link between executives to suppliers, technical and operational teams

£810 to £1,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@claritydocuments.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

278331014861380

Contact

David Mizon
07792014150
david@claritydocuments.co.uk

Planning

• Planning service: Yes
• How the planning service works: Cloud services require both technical and commercial implementation. NHS Trusts have complex relationships with system suppliers as well as a diverse array of clinical and non clinical systems. Simple technical implementation is not enough to ensure the safety of the overall estate. This service provides Trust with a set thorough planning and readiness activities and engages a wide range of stakeholders to create a commercially binding strategy that set clear outcomes and deliverables for suppliers. Complex cloud transformations in the NHS have the potential to impact the lives of patients and clinicians. Thorough strategic planning is fundamental, as is ensuring the Trust has the ability to enforce its strict requirements on any supplier. Clarity provide this work ahead of any procurement and funding applications to ensure that suppliers are aware from the outset of the Trust's intentions as well as ensuring the Trust has the opportunity to select suppliers based on its newly created strategies and requirements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Clarity offers a small team of highly experienced commercial advisors with extensive experience in managing cloud system transitions. These are vital skills that can be transferred and incorporated by Trusts to allow the to become more self sufficient in future process. This will also be invaluable as the Procurement Act will require the cost of commercial support to be factored into the running of all systems. By building skills and capability in commercial planning and management, Trusts can begin to lower their reliance on external services and focus on building in-house solutions. This has the added benefit of greater continuity and improved alignment strategies over and extended period of time. In house commercial support is the only way to ensure commercial continuity over the course of the longest contracts and to ensure that the skills obtained and lessons learnt on major contracts are carried into future work. Clarity offer commercial training, contract management training, and dispute and negotiation support and advice. We can either create a curriculum for staff or create a bespoke solution for your needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The majority of commercial issues arise in the deployment and transition to a new solution. This is the point at which any misunderstandings, misalignments, or unforseen issues generally occur and can fundamentally impact the success of the transition to a new cloud system. Clarity's service provide the link between the original strategy and readiness exercises, the procurement, and the operational teams and deployment phase. In the NHS, procurement teams do not carry over expertise into contract management and delivery. As such messaging and strategies often break down at this point as continuity is lost. Clarity provide this vital continutiy and maintain engagement between operational teams and leader. Clarity provide commercial support to operational teams and provide the tools and contraints to hold suppliers accountable. This process is necessary to stop scope creep or increasing costs of deployment. Clarity also manage the safe and structured change of commercial arrangements common during this period of a new solution. As issues arrise and changes are required, Clarity can support operational teams in accurately reflecting their new requirements within the agreement without falling foul of exisiting terms and commercial arrangements.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Commercial support doesn't stop at the successful implementation of a solution. Clarity provides continuity across the deployment and into business as usual. Whilst there are fewer commercial issues in this phase it is also the point at which benefits can begin to be realised as well as normal day to day performance issues. The delivery of strategic goals only begin at the successful go-live. Ensuring suppliers maintain the same engagement and commitment to the Trust during this phase is vital for the overall success of the project. Clarity provide a contract management service which ensures Suppliers are kept accountable and issues handled appropriately. Clarity also support and manage changes to the contract and solutions as well as maintain the wider alignment to the estate and changing strategic requirements. This ongoing support ensures that the Trust recieves genuine value for money throughout the contract's life time. At the end of the contract, particualrly for clinical systems, the Trust has a significant body of work to transition services away and safely close down the contract. Clarity provide a wide array of exit and transition support services that ensure supplier's propvide the necessary support to move to a new system.

Service scope

• Service constraints: Support is normally only provided remotely. Onsite visits can be arranged. Clarity is a small organisation focussed on bespoke projects for our clients. Availability may be a challenge and notice is generally required before starting any major projects to allow for adequate planning and priority. ; ; Clarity also has strict rules regarding procurements and commercial activities which will be provided on request. Simply, these internal standards do not permit Clarity to work on procurements with predefined outcomes or to undertake commercial work designed to circumvent best practice, NHS regulations, and the Procurement Act. Services requiring such activities will be discounted.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is provided on a reasonable endeavours basis i.e. without a formal SLA; however, we work with our clients and agree a set of behavioural principles and clear expectations. Generally, issues or requests are responded to same day and then prioritised with the client based on exisiting workloads and available scope. This allows customers to create their own bespoke solution and ultimately to change that solution when required with minimal issue. We always strive for high levels of satisfaction and encourage our customers to engage regularly in service management meetings where our performance can be discussed and remedied if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support services are reasonable endeavours only with our customers setting expectations on a per contract basis. Generally all requests and issues are responded to in the same day and then prioritised with the customer on a case-by-case basis according to urgency, existing workloads, and other priorities. Importantly, customers remain in charge of what constitutes an important issue and can alter the priority of issues at any time.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  Under the Social Value Model, Clarity supports MAC4.1. Clarity believe strongly in the envrionmental goals of the government and the importance of sustainable stewardship and protection of natural environments and resources. Clarity work with our clients to ensure their envrionmental goals are carried through into commercially enforcable realtionships. Clarity are happy to discuss any specific climate related projects into which we could provide support. Furthermore, Clarity will commit to a tree planting scheme as part of any new contract equivalent to 10 trees per month of the contract. By default these are planted in the UK; however, Clarity are happy to work with any client to identify other areas of planting that may be pertinant to the Trust.

  Tackling economic inequality

  Under the Social Value Model, Clarity supports MAC2.2 and MAC2.3. As discussed in other areas of our service description, Clarity support a range of training opportunities and will be happy to dicuss the provision of additional training and support as part of our social value offering. This is more than just knowledge transfer as would be expected under the contract and will provide both training an mentoring to indidivudals identified by the Trust.

Pricing

• Price: £810 to £1,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david@claritydocuments.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.