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TAILWIND DIGITAL LIMITED

End to end cloud support for grant making organisations

We support end to end programme level solutions designed for grant making organisations including Combined Authorities, Local Authorities, Housing and Transport Authorities. We help implement technology that allows you to deliver for the communities you serve, from open-source solutions such as Open Project System, OPS, to other commercially available solutions.

Features

  • Needs Assessment
  • Business Process Analysis
  • Bespoke Development
  • Configuration and Implementation
  • Training and Knowledge Transfer
  • Integrations
  • Reporting and Dashboarding
  • Ongoing Support and Maintenance

Benefits

  • Improved operational efficiency and cost-effectiveness
  • Better ability to evaluate performance of grant programmes
  • Better monitoring of programme level risks
  • Improved user-experience for grant recipients
  • Data and insight on grant programmes for desicion makers

Pricing

£400 to £1,000 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.styles@tailwinddigital.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 8 3 3 2 5 3 8 4 7 2 2 8 4

Contact

TAILWIND DIGITAL LIMITED Tom Styles
Telephone: 07753827702
Email: tom.styles@tailwinddigital.io

Planning

Planning service
Yes
How the planning service works
Consultation with your stakeholders to identify specific requirements, challenges, and objectives. Using service design methodologies to focus developing user stories that define user need of most value.

Assessment of digital solutions to best meet needs of your organisation to deliver effective programme and project management for grant programmes.

End to end service analysis of existing systems and infrastructure to determine integration points and potential improvements, including financial integration and integration with other key line of business systems.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We prioritise embedding staff knowledge and digital skills so include provision of training sessions for staff on how to use and manage grant and programme management solutions effectively.

Provision of training sessions for programme and project officers, grant recipients to maximise the utilisation programme and grant management platforms to improve service delivery.

We also work to support co-creation of documentation where necessary including user guides to facilitate self-service and troubleshooting.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We assist in migrating to the cloud or between cloud services by conducting thorough assessments of their current infrastructure and needs, developing bespoke migration strategies, and creating migration plans.

We support the migration of data and applications, ensuring minimal downtime and optimal performance in the cloud environment. Throughout the process, we provide comprehensive testing, training, and support to your staff, while continuously optimising the cloud environment for cost-effectiveness, performance, and security.

Effective communication and collaboration with stakeholders are maintained to ensure a successful transition, while adherence to industry standards and best practices ensures compliance and data protection.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide quality assurance and performance testing as part of our cloud development and optimisation services. Our QA provision includes testing for functionality, usability, reliability, and security.

We are happy to work with in-house or external QA teams and are comfortable with tailoring levels of QA and performance testing to suit the project.

We also conduct performance testing to ensure that the applications perform optimally in terms of speed, scalability, and responsiveness. We ensure that cloud systems operate smoothly and efficiently delivering the expected performance and quality user experience.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Flexible hosting options to best suit your needs. Ongoing monitoring, maintenance, and optimisation of web applications to ensure optimal performance and reliability.
Updates and upgrades to incorporate new features, security patches, and technology advancements.
Provision of mechanisms data export and migration if you are looking at switching provider for your line of business (LOB) systems.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times of 24 working hours (Monday-Friday 9am-5pm).
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
You will receive a dedicated account manager as standard and on your choosing:

Basic Support: Included in the base package, offers email support during business hours.
Premium Support: Enhanced assistance with faster response times via email and phone support, and in-person support available. Costs vary based on usage.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

By facilitating cloud migration, we assist the public sector in optimising resource usage, for example, in supporting Local Authorities across the UK to reduce reliance on paper based prcoesses.

We support digital process that increasing efficiency of service delivery and reduce energy consumption, aligning with initiatives to achieve net-zero greenhouse gas emissions.

Covid-19 recovery

Our specialisms in providing cloud based services to organisations involved in supporting economic growth such as Combined Authorities and Local Authorities, helps them to offer a more user friendly digital means of accessing support and funding, ultimately helping local businesses thrive post Covid-19.

Tackling economic inequality

We promote economic growth and equal opportunity by providing accessible cloud solutions that support entrepreneurship, job creation, skills development, and workforce diversity, particularly for disadvantaged groups and deprived areas.

Equal opportunity

Tailwind Digital are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect, dignity, and fairness.

We support our clients in Local Government and beyond to help deliver digital services for the diverse communities they serve, making them accessible to all. We also support transformation in the organisations where we work, helping organisations to create a more inclusive and diverse workplace.

Pricing

Price
£400 to £1,000 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.styles@tailwinddigital.io. Tell them what format you need. It will help if you say what assistive technology you use.