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VIBE AI LIMITED

Vibe Migration & Support services

We provide consultancy, migration and support services to our Lot 2 SaaS application providing workplace relationships improving culture and operational growth. Our Vibe survey, feedback, and LMS platform, provides deep, actionable insights into all aspects of your organisation. ​The real-time dashboard includes insights into demographic, psychographic, and behavioural trends.

Features

  • Ai-powered relationship productivity platform to help manage your workforce
  • Scorecards and KPI metrics to optimise well-being and business productivity
  • Survey and feedback platform that includes every type of assessment
  • DE&I, cross-functional evaluations, onboarding/exit, cultural, 360 assessments
  • Real-time feedback, polling, idea generation, client CMS/Power BI dashboards
  • Customised learning management platform with AI assistance and action tracking
  • Correlate to customer, patient, supplier data for a rounded view
  • Advanced sentiment analysis, demographic and job role filtering capability
  • Best practice, easy-to-use online guides, templates, and training
  • Available in any language, any device, anywhere with global benchmarking

Benefits

  • Collect significant and robust demographic, psychographic and behavioural data
  • Partnership approach produces a fully customised end-to-end solution
  • Predict future outcomes for talent management, recruitment, and succession planning
  • Access to world-leading, accredited subject matter experts who consult/coach
  • Benefit from our new feature and technology innovation roadmap
  • Align with the UK government productivity index/17 sustainability development goals
  • Real-time idea generation, colleague/customer stories collection
  • Interviews, focus groups, and facilitated workshops support available
  • Case studies documenting successful record. Speak to our clients
  • Members: Market Research, British Psychological Societies & lolC

Pricing

£75.00 to £250.00 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.kevan@vibe.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 8 6 1 7 0 0 7 6 0 4 4 7 7

Contact

VIBE AI LIMITED Simon Kevan
Telephone: 07811396569
Email: simon.kevan@vibe.uk.com

Planning

Planning service
Yes
How the planning service works
Vibe provides a framework for organisations to identify, map, design and implement solutions that deliver value in todays Economy. We engage using the CDBM model looking to understand and discover the needs of our clients before planning how to implement solutions tailored to both operational and outcome needs.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provede a comprehensive training service either on-premise or remote relating to our applications. We seek to provide a 'train-the-trainer' approach ensuring knowledge transfer is embedded in an organisation and seek 'champions' within organisations to continue the roll-out of understanding and initial support to other users.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have a team of data engineers that engage to understand the existing data architecture and landscape identifying and mapping existing data to Target Operating Model, and in the process of extracting seek to maintain data necessary, whilst also considering purging, cleaning and transoforming anything that potentiall adds value to the service.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We would refer clients to our SLA and invite communications relating to any vbespoke requirements. In principle we provide Level 1 (initial comms), Level 2 (Technical support), Level 3 (Expert/product modifiactions).

Our support services are aligned to AWS on whose platform our environment is supported and hosted.

Service scope

Service constraints
No known constraints - our application is ubiquitous and capable of being executed as a true SaaS model across multiple platforms.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically between 2 hours and 72 hours depending on the comlexity of the issue.

In all cases we will acknowledge tickets immediately.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We inherit the attributes of existing browsers on which our support service executes.
Support levels
Vibe provides an organisation with a standard support level agreement, with our service inheriting our hosting arrangements on AWS which is delivered on a flat fee structure basis. Additional support can be arranged by special agreement. Each support request will be assigned to a single point of contact. In addition to the single support contact every client is allocated both a technical project manager and a commercial manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Workplace and home life climate change assessment, self-awareness, and idea generation capability are available on our platform and consulting services.

Covid-19 recovery

Since the end of the pandemic, we have supported the mental and physical health of our employees by extending our flexible working practices to facilitate more working from home, including investments in equipment that makes it easy to work from home or the office.

Tackling economic inequality

Our platform and consulting services offer workplace and home life economic assessments, self-awareness, and idea-generation capability on our Vibe platform and consulting services. We also can provide postcode correlation analysis (providing economic profiles) to the other data points collected.

Equal opportunity

We collect and report on demographic, psychographic, and behavioural data points to understand individual differences and how this plays out in the workforce. This helps stakeholders understand the disparity in the data sets. This can be benchmarked to census data from other organisations and measured over time.

Wellbeing

Our Vibe platform helps individuals and organisations understand the impact of work-life or homelife and how these levels of stress are correlated to many other data points. We provide individuals with dashboard access and real-time mindset metres to track and record well-being over time. This is supported by tailored learning and development to help them become more resilient. Resilience awareness and training covers both proactive and reactive resilience as well as operational resilience and wellbeing resilience.

Pricing

Price
£75.00 to £250.00 a unit an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.kevan@vibe.uk.com. Tell them what format you need. It will help if you say what assistive technology you use.