Atlassian Software
Atlassian's tools (Jira, Confluence, Bitbucket, and more) are designed to promote collaboration, teamwork, and agile working. With Clearvision, an Atlassian Platinum Solution Partner, gain tailored support from implementation through to migration, best practice adoption, hosting and software health checks. Empower your teams with Clearvision's experience and expertise.
Features
- Purchase Atlassian licensing and Atlassian Marketplace plugins via Eficode
- Expert licensing purchasing advisory service
- Senior consultants with vast experience of Atlassian at scale
- 30-day payment terms and annual reminders for renewals
- Licensing and integration for add-ons from Atlassian Marketplace
- Dedicated public sector account manager
Benefits
- Ensure your Atlassian tools are running optimally
- Ensure you purchase and deploy the most suitable tools
- Improve productivity with processes and workflows
- Ensure compliance with correctly configured tooling
- Integrate other tools for improvements in automation and reporting
- Help to future proof your environment with scaling advice
Pricing
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
2 7 8 6 4 1 9 0 5 8 5 5 8 7 2
Contact
EFICODE UK LIMITED
Jon Olsen
Telephone: +44 (0) 845 459 9530
Email: bidoffice@eficode.com
About your service
- Service categories
-
Applications
Collaborative
- Team collaboration
- Multi cloud support
- No
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
-
Browser Compatibility
https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/ - System requirements
- Web application - users access via web browser
User support
- Email or online ticketing support
- Yes
- Support response times
- https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- User documentation is provided and included. Onsite training is provided at request and subject to additional charge.
- Service documentation
- No
- End-of-contract data extraction
- Customer has ability to migrate data to alternative service.
- End-of-contract process
- https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Other
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- https://confluence.atlassian.com/jirasoftwareserver0818/using-jira-on-a-mobile-device-1082527398.html
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- https://developer.atlassian.com/cloud/jira/platform/rest/v3/
- API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- https://confluence.atlassian.com/adminjiraserver/configuring-jira-application-options-938847824.html
Scaling
- Independence of resources
- https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#cloud-infrastructure
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#data-encryption
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- https://support.atlassian.com/jira-cloud-administration/docs/export-issues/
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/
- Approach to resilience
- https://www.atlassian.com/trust/reliability/cloud-architecture-and-operational-practices#cloud-infrastructure
- Outage reporting
- https://status.atlassian.com/
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- N/A
- Access restriction testing frequency
- Never
- Management access authentication
-
- Multi-Factor Authentication (MFA)
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Between 1 month and 6 months
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- https://www.atlassian.com/trust/data-protection
- Software Security Code of Practice
- No
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- https://www.atlassian.com/trust
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- https://www.atlassian.com/trust
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- https://www.atlassian.com/trust
- Incident management type
- Undisclosed
- Incident management approach
- https://www.atlassian.com/trust
- Post-quantum cryptography secure
- No
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- https://www.atlassian.com/try/cloud/signup
- Link to free trial
- https://www.atlassian.com/try/cloud/signup
Discount percentage by annual call-off contract value (excluding VAT)
- Less than £250,000
- 0%
- Between £250,000 and £500,000
- 0%
- Between £500,001 and £1,000,000
- 0%
- Between £1,000,001 and £2,500,000
- 0%
- Between £2,500,001 and £5,000,000
- 0%
- Over £5,000,001
- 0%
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- KPMG
- ISO/IEC 27001 accreditation date
- Wednesday 13 March 2024
- What the ISO/IEC 27001 doesn’t cover
- Services not listed on our certificate. Available on request.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 882af1b4-31e3-40dc-b46c-024f597e806d
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-