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PRISM IMPROVEMENT LIMITED

Prism Improvement Insight (PIP or Prism Improvement)

The Prism Improvement software suite has been specifically designed and developed to meet the challenging requirements of clinical and operational leaders, who are charged with delivering high-level quality of care, significant efficiency, productivity and cost improvements, whilst also achieving key performance standards, including RTT and cancer waiting times.

Features

  • Produce productivity reports by specialty, consultant, procedure, activity type
  • Produce benchmark comparison reports at procedural code level
  • Identify efficiency targets by clinician and specialty
  • Identify cost out and income opportunities linked to productivity
  • Track performance by clinician and specialty against KPIs
  • User friendly, interactive dashboard
  • Provide data driven scheduling capabilities including automated reports
  • Regular data updates (depending on service purchased)
  • Multi user, and remote access from any device

Benefits

  • Inform operational decision making on 'shop-floor' to optimise productivity
  • Deliver 'quick win' productivity opportunities
  • Measure impact of operational improvements on productivity
  • Improve operational performance (RTT, waiting list size, etc.)
  • Repatriate work referred to private sector and other NHS organisations
  • Reduce variable and fixed pay
  • Reduce spend on waiting list initiatives
  • Drive revenue growth (where appropriate to do so)
  • Implement a sustainable methodology for productivity improvements
  • Support NHS Trust's CIP / income plans

Pricing

£24,000 to £250,000 a licence

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bpascall@prism-improvement.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 8 7 7 6 9 1 8 0 8 1 5 4 3

Contact

PRISM IMPROVEMENT LIMITED Barney Pascall
Telephone: 07769 269 216
Email: bpascall@prism-improvement.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Uninterrupted broadband access to the internet
  • Access to the N3/HSCN Network for NHS users
  • Recommend users install latest version on their browser
  • Cookies enabled
  • 16:9 screen aspect ratio

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK time 9am to 5pm Monday to Friday excluding public/national holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The software support service comprises an email help desk providing first line technical support to all users of the software, which will include a BIU support team. The software support service is available to all users of the system between 9am and 5pm, Monday to Friday excluding national holidays.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide an on boarding service for our software modules. The process of on boarding a client will usually take between 5 and 10 working days depending on:
The number of Software modules included in the Call Off Order Form;
The number of users;
The complexity of the client’s requirements…;
The availability of the data requested by us from the Client;
Whether the Client can make data available via an API
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
There is not requirement for clients to extract data at the end of the contract. However if clients wish to extract data Prism will facilitate this process at no extra cost. Prism will also delete all personal data in line with the contract.
End-of-contract process
Unless replaced by a new order, the agreement between Prism Improvement and the Client will automatically expire at the end of the license period set out on the Call Off Order Form; The software will not be accessible to users.

The Client’s right to receive the services shall cease automatically; Each party shall immediately return to the other all property and materials containing confidential information belonging to the other; The Client shall immediately pay to Prism Improvement any sums due to Prism Improvement under this Agreement; It is the Client’s responsibility to extract and save any data stored on the software prior to the expiry of the agreement; If the Client does not remove its data prior to the expiry of the agreement, the Client can request that Prism Improvement will remove the Client’s data from its systems and provide a copy of that data to the Client. Any data sent by the client to Prism Improvement will automatically be deleted by Prism Improvement within 1 month following expiry of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Users must have an account created by the IT Service Desk with API permissions. They can then login to the system and generate an API key which can be used to authenticate their service with the API. Users can upload data in a CSV format to be ingested by the system. Users cannot manage their account or update other users in their organisation using the API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Elastic compute is in place to allow for the platform to scale on demand.

Analytics

Service usage metrics
Yes
Metrics types
User reporting
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Standard csv file
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Services provides a 99.5% availability up-time. This is excluding scheduled maintenance and releases This service availability is backed by a 10% fee guarantee
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Each user client has an unique username and password and cannot gain access to other user's accounts in other sites.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials NHS Data Security and Protection Toolkit
Information security policies and processes
We have an IT policy which sets out our data privacy policy that relates to the handling of client sensitive data. This policy is strictly adhered to and reviewed annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Internal testing Annual external reviews of systems All changes adhere to the ITIL/ITSM standards components adhere to the following process of identification, control, status and accounting, verification and audit.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Annual penetration testing for potential threats Each module is pen tested before release All data we hold is low risk- all anonymised with no patient identifiable data All data stored in a ISO27001 accredited facility
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
There is an online and automatic auditing of activity which will allow a quick response to incidents
Incident management type
Supplier-defined controls
Incident management approach
Our approach complies with ITSM definition All incidents are logged, and a risk assessment is applied with priority ratings of 1-4 We track all incidents, escalate incidents to senior management if not resolved in a timely fashion. An incident report is produced for every incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Prism Improvement are always mindful on the area of carbon footprint as we understand by reducing carbon footprint is crucial to protect the environment and to limit the impact of climate change. Therefore, as a business, we have promised to support carbon reduction by encouraging our employees to conduct the following:

Reduce using personal cars for transformation and to use public transportation instead such as trains and buses, carpool with colleagues, ride a bike (as part of our cycle to work scheme) and offering our employees to purchase electric or hybrid cards via our Car purchase scheme.

Use energy-efficient light bulbs and appliances as they use 75% less energy and last up to 25 times longer.

Buy locally sourced food such as local farms.

Eat a plant-based diet to reduce the demand for meat and, in turn, this is to reduce carbon emissions.

Reduce waste by recycling rubbish, compost food waste vs general waste vs plastic waste.

Use renewable energy source such as install solar panels at home and choose a utility company that uses renewable energy sources.

Plant trees in gardens to offset carbon footprint, donate to organisations that plant trees and to participate in community tree planting events.

Reduce water usage which as a result also reduces energy usage such as taking shorter showers, installing low- follow showerheads, use dishwashers and running full loads of laundry, fix leaks promptly and water the grass early morning or late evening to reduce evaporation.

We regularly encourage the employees within our business to follow the above initiatives to ensure we can support our environment to be healthy and safe. This policy will be reviewed on a yearly basis.

Pricing

Price
£24,000 to £250,000 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free limited user access to the software and support desk for the period of 1 month. The free trial includes 1No. data submission Not included:- Unlimited Access Unlimited Users Unlimited Data submissions Training

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bpascall@prism-improvement.com. Tell them what format you need. It will help if you say what assistive technology you use.