BRACE DIGITAL LIMITED
Umbraco Support and Maintenance
Umbraco is one of the world's fastest growing, open source web Content Management Systems (CMS). Brace Digital is one of the UK's leading Umbraco Silver Certified agencies. We offer full migration, support, maintenance and optimisation services through our UK-based team.
Features
- Umbraco architecture, design, build, support, maintenance and training
- Building and supporting simple and complex Umbraco websites
- Experienced with cloud based hosting including Microsoft Azure
- Experienced with CI/auto deployment software
Benefits
- Umbraco Silver Certified Partner
- Rapid response times
- Experience developing with Umbraco for over 10 years
- Our team is highly experienced in carrying out Umbraco upgrades
- Security, page speed, accessibility, SEO and sustainability audits
- Highly experienced in integrating Umbraco with third party systems
- Work with many public sector organisations
Pricing
£700 to £700 a unit a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
2 7 9 3 1 7 7 4 0 5 1 2 6 1 8
Contact
BRACE DIGITAL LIMITED
Ben McKean
Telephone: 01244 747573
Email: hi@bracedigital.com
Planning
- Planning service
- Yes
- How the planning service works
- Each one of our clients will have a dedicated account manager and technical lead. Both will work with you to meticulously plan every single change and project. Brace Digital has extensive experience of the project lifecycle and any change is carried out from start to completion in a robust, thorough process.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Umbraco CMS (all versions)
- Microsoft Azure
Training
- Training service provided
- Yes
- How the training service works
- Brace Digital provide bespoke training to all website editors. We tailor every training session to the audience's specific requirements. The training can include practical tasks. We are always conscious of creating an intuitive, user friendly CMS experience and therefore enjoy holding workshops with our clients to optimise their CMS experience when maintaining the content of their website.
- Training is tied to specific services
- Yes
- Services the training service works with
- Umbraco CMS (All versions)
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Brace Digital work with their clients who would like to host their Umbraco website on the cloud using Microsoft Azure. Following a thorough onboarding process, we will create a robust project plan to migrate your website to Microsoft Azure.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Umbraco CMS (All versions)
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We are committed to delivering high-quality digital solutions through our comprehensive quality assurance (QA) and performance testing services. Our QA process encompasses a range of meticulous testing procedures including unit, integration, system, and acceptance testing to preemptively identify and resolve any potential issues. To ensure our client's websites perform optimally under real-world conditions, we conduct extensive performance testing, assessing scalability, speed, and responsiveness across various load scenarios. Leveraging automated tools and continuous integration, we streamline our testing processes to maintain high standards consistently.
Security testing
- Security services
- Yes
- Security services type
-
- Security design
- Security testing
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
We pride ourselves on the high level of service provided as part of our Umbraco Support and Maintenance Package.
A suitable number of days is purchased each month for Brace Digital to support and maintain your website. Under the contract for this agreement, SLA terms are issued to confirm the support level you can expect to receive.
Uptime monitoring is in place for all websites covered by the support and maintenance packaging, meaning we are aware of any issues with users being able to access the website immediately to be able to respond and rectify the issue promptly within business hours.
The time purchased with us is spread into sensible blocks of time in our schedule to ensure you have support time allocated throughout each month and lead times are short.
Our team has the skills for the full web development cycle, so time can be used as you require for design, development, consultancy, or hosting support for example.
All time that is used is logged and reported on a monthly basis.
Fortnightly calls are scheduled to ensure Brace Digital are aware of key priorities and there is continuous progress on tasks with regular communication.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Upon engagement, we will agree on an SLA with each client.
Our standard offering is:
Level 1 - 4 hrs
Level 2 - 12 hrs
Level 3 - 72 hrs
Level 4 - 7 business days
Support is provided by our UK team based team during the business hours of 09.00am-17.00pm Monday-Friday (excluding bank holidays). An online ticketing system is in place where users can raise tickets 24/7 and add priority levels. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
All support offered is based on an agreed amount of time that our clients wish to purchase each month to adequately support their website. This time is purchased at our standard day rate as detailed in our SFIA rate card.
At the start of each month, time is pre booked into Brace Digital's studio schedule. This ensures that sufficient resource is allocated and lead times are short. We'll carry out fortnightly calls with our clients to plan in and discuss the work that needs to take place that month. This could be support tickets that have been raised by the client for any bugs or improvements they wish to make, but also we are very proactive in putting forward maintenance work that should be carried out regularly in order for the client's website to remain healthy.
Every client has a dedicated account manager and technical lead who will attend the fortnightly calls to ensure both are aware of the client's needs and priorities.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Our commitment to sustainability is reflected in our operations and services;
we conduct detailed sustainability reports for our clients' websites, helping them minimise their digital carbon footprint.Tackling economic inequality
Brace Digital are a Living Wage accredited employer, demonstrating our commitment to ensuring our staff are paid a fair wage for the value they bring to our business.Equal opportunity
We place strong importance on investing in the future workforce by hiring apprentices, offering them comprehensive training to become skilled professionals in the tech industry.
Our current staff ratio is 40% female, 60% male.
Pricing
- Price
- £700 to £700 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hi@bracedigital.com.
Tell them what format you need. It will help if you say what assistive technology you use.