IPROOV LIMITED

iProov Physical Access Solution Suite

Proven in high-traffic, high-security environments, iProov Physical Access streamlines entry–exit border processing with automated workflows that reduce the need for manual on-site checks. Powered by on-the-move biometrics, it delivers a robust framework for accurate, real-time validation of traveller identities and smooth transit through checkpoints for both pedestrian and vehicular traffic.

Features

• Remotely capture face, palm, or fingerprint biometrics for physical authentication
• Analyse captured biometrics with liveness, mitigate presentation and injection attacks
• Real-time Traveller Feedback System: provides clear guidance for successful capture
• High quality Image Capture Rates: 99% pedestrian, 95% vehicular
• Seamless Integration & Deployment: Leverages existing IT infrastructure
• High-throughput: Pedestrians: 20+passengers/line/min, <3 sec/passenger
• High-throughput: Vehicles: avg 150cars/hr | 20–25 sec/car
• Accessible design supporting diverse users, mobility aids, and groups
• Consent-driven with mechanisms to protect privacy and minimise data sharing
• Flexible data storage on iProov server, customer’s infrastructure, or device

Benefits

• On-the-move biometrics capture and process multiple faces simultaneously
• Traveller-friendly transit at high-security, high-traffic checkpoints: pedestrian and in-vehicle
• Modular, hardware-light architecture: supporting high-volume entry and exit points
• Faster traveller flow and scalable capacity without physical footprint expansion
• No-code remote enrolment via Partner App accelerates POC and revenue
• Multiple onboarding options for seamless setup
• Robust, low-risk delivery plan that covers deployment and managed service
• Easy maintenance with affordable upgrades using readily available components
• Full-service local support reduces risk, ensures operations, eases IT burden

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@iproov.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

279794135084378

Contact

Matthew Pearch
+44 77 30 32 4539
contact@iproov.com

About your service

• Service categories:

  Applications

  Production and operations

  • Production and grid management
  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: This service needs to run on iProov provided hardware, which will be monitored and maintained by iProov.
• System requirements:
  • Operates as a SaaS service, agnostic across iOS, Android, Web.
  • IOS 15.0+ and Android API Level 26 (Android 8)+ supported.
  • Both mobile and desktop browsers are supported
  • Built-in and external USB web cameras are also supported.
  • On-site authentication:
  • IProov provides a fully managed service including all required devices.
  • Site to provide adequate utilities (power and basic lighting)
  • Network connectivity required (indoor or outdoor, depending on location)
  • Dedicated device lighting provided by iProov.
  • Integration with the ticketing/authorisation database

User support

• Email or online ticketing support: Yes
• Support response times: Response time depends on the severity of the ticket created. The response time is the amount of time it takes for iProov to acknowledge and respond to an incident. Normal Business Hours are between 9.00 am to 5.30 pm GMT/BST each Business Day, with a Business Day being a day other than a Saturday, Sunday or public holiday in England. ; ; P1: <1 Hour (normal or outside business hour); P2: 1 Hour (normal business hour); P3: 24 Hours (normal business hours); P4: N/A
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: See the iProov pricing document for details on the support level packages and their pricing
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We assign an onboarding manager to guide the customer through the iProov Customer Onboarding Plan which includes activities such as setup, configuration, maintenance, access to our API documentation and a dedicated Looker instance. In addition, iProov delivers remote and onsite training as required, development support, implementation certification and pre-and post-go-live support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: This is covered as part of the Data Processing Agreement (DPA) that is agreed at the start of the contract.
• End-of-contract process: At the end of the contract the service ceases. There is no legacy data or handover required, making switch-out painless for the Government customer.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: We provide an instructive UI, providing instant feedback for subjects and device operators. We provide instructions with English, an optional secondary language, and additional universal symbols. This interface reacts to subject capture, and branding can be tailored. It also displays stop and start commands, controllable by our customer integration.; For customer integration, we provide a JavaScript SDK that customers can install which can run within a browser, client or server-side environment that can receive captured imagery, metadata, and remotely control our capture devices. This SDK has been deployed in customer browser-based applications as well as headless applications.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Extensive testing with key government stakeholders to ensure our systems work in live production environments.
• API: Yes
• What users can and can't do using the API: Users can monitor the performance of the service via REST API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Secondary language can be customised along with branding and logos. This is customised by email request from the purchaser.

Scaling

• Independence of resources: IProov has active capacity management to ensure that provisioned capacity exceeds the forecast system load by a safety margin. Rapid provisioning to meet short-term load peaks is available. High peak capacity testing has been performed in the context of existing Government and private sector projects at border and non-border locations alike. ; ; In a Private Cloud offering, iProov will work with customers to forecast demand and provision the service to meet peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics that comprise:; - number of individuals / vehicles processed; - performance metrics; - service availability and error rate; - image quality capture rate
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SITA, ESP Global Services, Integrated Security Manufacturing Limited

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: No user data is collected that would require export.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: All data exchanges between, customer systems, end users, and iProov are secured while traversing the public internet using TLS (usually version 1.3) with a minimum version permitted of TLS 1.2
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Wireguard VPN gateway

Availability and resilience

• Guaranteed availability: There is a documented remedy and liability process which is detailed in the service credit and performance appendix in the contract. Bronze: 99.5% Silver: 99.9% Gold: 99.95% Pro Platinum 99.95% All service availability levels are measured over a 12-month period.
• Approach to resilience: Each physical device is self-contained and comprises easily replaceable, readily-available electronic components. For a typical installation, we supply easily swappable spares that can ideally be replaced within 60 minutes or less.; ; Our backend systems are replicated across multiple regions and may, in future, span multiple clouds. Critical components may also run on-premise to minimise disruption if public or private cloud services fail.; ; Configuration is stored as code, and we have minimised the steps required to provision new devices, with the ability to manage them remotely if needed.; ; We take regular backups of our remote platforms and, again, store configuration as code using modern tools to enable rapid execution of disaster recovery processes. Further details are available upon request.
• Outage reporting: Active Dashboard provided via Lookr or API.; ; Email alerts of outages are sent to nominated contacts within the service provider organisation and service availability is included within the API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Service Provider users authenticate using the iProov service by 2FA, two-way TLS, VPN and username or password can be used to access relevant parts of the service as authorised or required
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is limited to authorised users nominated by the service provider.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Service Provider users authenticate using the iProov service by 2FA, two-way TLS, VPN and username or password can be used to access relevant parts of the service as authorised or required

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: IProov in its entirety, including all products, is certified to ISO/IEC 27001(2013). Internal and external auditing is carried out on a regular basis with external audits taking place twice annually.; ; A member of the Senior Leadership Team (SLT) has specific responsibility for security and reporting is carried out through the SLT to the CEO and board.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes to all components of the service are managed through a change control process that forms part of our Information Security Management System. All changes require specific security risk analysis with standard processes including requirements such as vulnerability assessments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Threats are identified through both automated systems and manual review. Patches are released on a case-by-case basis.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Potential compromises are identified through both automated alerting and manual log review. Suspected or identified compromise response follows ISO27002:2014 section 16.1 which will result in immediate 24x7 initiation of an incident response team if required.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incident processes and procedures exist for common events. Customers may report incidents by email, raising a P1 ticket of voice. Incident response and reporting follows ISO27002:2016 section 16.1; iProov are also alerted to system outages via dashboards and automatic notifications.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited T/A British Assessment Bureau Ltd .
• ISO/IEC 27001 accreditation date: Tuesday 4 March 2025
• What the ISO/IEC 27001 doesn’t cover: N/a; ; iProov is certified under ISO/IEC 27001:2022, an internationally recognised standard for information security management systems (ISMS).
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Certificate issued by British Assessment Bureau Limited
• ISO 9001 accreditation date: Tuesday 4 March 2025
• What the ISO 9001 doesn’t cover: N/a; ; iProov is certified under ISO 9001:2015, confirming that its Quality Management System (QMS) meets internationally recognised standards for quality assurance and continuous improvement. This certification demonstrates iProov’s ongoing commitment to delivering exceptional products and services through robust process management and regular audit oversight.
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 16 July 2025
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a; ; iProov is listed on the CSA STAR Registry at both Level 1 (Self-Assessment) and Level 2 (Third-Party Certification).; Under Level 1, iProov completed the CSA STAR self-assessment (CIAQ) against the Cloud Controls Matrix (CCM v4), demonstrating transparency and alignment with CSA cloud security best practices.; ; Under Level 2, iProov achieved independent certification conducted by EY CertifyPoint in accordance with ISO/IEC 17021-1:2015. This audit confirmed that iProov’s Cloud Security Management System meets the requirements of the CSA Cloud Controls Matrix (CCM v4).
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 84efc7d8-c7e0-4440-b962-ec8971c44c77
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II
  • Complies with GDPR (EU) 2016/679
  • Complies with iRAP (Information Security Registered Assessor Program) in Australia
  • Component Service Provider under the UK DIATF
  • Orchestration Service Provider under the UK DIATF
  • Conform to EN 319-401
  • Conforms to ISO30107, iBeta PAD Level 1, Level 2
  • Tested to CEN/TS 18099:2024 standard Level 4
  • Conform to ISO30107, FIDO Face Verification Certification

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@iproov.com. Tell them what format you need. It will help if you say what assistive technology you use.