Allocate Software Limited

intelligentcontract

RLDatix’s healthcare-specific Contract Management platform provides operational efficiencies alongside strategic insights to drive your healthcare operations. Data is easily accessible, and regulatory and operational requirements can be integrated seamlessly into your workflow processes. RLDatix CLM solutions offer rigor and flexibility to meet your contracting needs across the enterprise.

Features

• Contract Creation, On-line Redlining & Document Coediting and Reporting
• Automated Workflow: Build your own contract approval workflow
• Advanced, Google-like Search & Filtering
• Reminders on contacts and Stark & Anti-kickback required documents
• Custom Fields/Layout to capture/report on data to meet your needs
• Affordable and provides excellent value
• In system contract and vendor reviews (reportable)
• Manage documents: Optimise collaboration using versioning, redlining, and electronic signature
• Dashboard and Reports to display insights into your data
• Hyperlink Contracts to Policies & Procedures

Benefits

• Manage complexity around language assembly, workflow routing and executive transparency
• Reduce contract cycle times, lowering expenses, and increasing revenue cycles
• Manage financial commitments
• Consolidate spend
• Accessibility: centralised, secure platform to access contracts from anywhere
• Understand the impact of contract obligations
• Uncover risk and compliance management insights that are normally buried
• Configurability to your Requirements
• Improved insights into Provider visibility
• Intuitive user Interface

£10.22 to £14.42 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.manager@rldatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

280135615771174

Contact

UK Sales
+44 (0)20 7355 5555
bid.manager@rldatix.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Certain file types cannot be uploaded for security reasons, for example, .exe files.
• System requirements:
  • Internet access to public cloud
  • Compliant standard web browser
  • Please see Service Definition for full details

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond within 30 minutes during standard working hours. ; ; For further detail, please refer to the Terms and Conditions attached to this service.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use Zendesk Chat to provide a service. Zendesk is not currently compliant with WCAG but does support US accessibility standard Section 508.Web chat accessibility testing.
• Web chat accessibility testing: We use Zendesk Chat to provide the service, and details of their assistive technology compliance and testing is available at https://www.zendesk.com/company/policies-procedures/section-508-accessibility/
• Onsite support: Yes, at extra cost
• Support levels: Please refer to the Terms and Conditions attached to this service. Typically, as an RLDatix product, RLDatix have a single support level for all customers, defined in the RLDatix Service Level Agreement. The cost of this is incorporated in the annual charge. The Service Desk is the customers primary contact for technical help in the event of the customer encounters any faults in the licenced programmes that prevent it running as intended. It is also available to customers who require quick fixes or how to help in the event of a gap in knowledge. Success Plans can be purchased to provide additional administration support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a full onboarding service to take your current policies and documents. The conversion team will cleanse and upload the documents to ensure that they are standardised and ready to be accepted by the customer.; ; Remote training is included in the implementation to allow the organisation to cascade the information to all service users. Along with intuitive videos and helpful articles via the learning centre.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We provide a data export feature that is part of the solution. This can be accessed at any time. It provides an export of both meta data and uploaded documents.
• End-of-contract process: A customer is able to export their data prior to the end of the contract. Data can be deleted by the customer from their account or can be deleted from our servers on request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All system features are accessible with little to no difference between the mobile and desktop services. There is some variation in layout with the mobile service having been optimised for smaller screens.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is designed to be intuitive and accessible via standard browsers.
• Accessibility standards: None or don’t know
• Description of accessibility: Interfaces have been optimised for device-specific use. Should individuals access the system on mobile devices, the system has been optimised for smaller screens, therefore ensuring maximum use and visibility when engaging with the system at all levels.
• Accessibility testing: All our systems are subjected to rigorous testing to ensure accessibility for a wide array of diverse users.
• API: No
• Customisation available: Yes
• Description of customisation: The system contains an admin customisation section which allows users to make various changes to both the interface and feature behaviour.

Scaling

• Independence of resources: Our servers are configured to auto-scale when demand for our service is high.

Analytics

• Service usage metrics: Yes
• Metrics types: Admin users are able to view metrics regarding user logins.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We provide a data export feature that is part of the solution. This can be accessed at any time. It provides an export of both meta data and uploaded documents.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: ZIP file for uploaded documents

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to provide service availability no less than 99.5% of the time. This is in line with our hosting partner’s stated service availability.
• Approach to resilience: We have 2 availability zones within our EU data centre that auto-fail over.
• Outage reporting: We have a service that reports current service health and health history (https://intelligentcontract.freshstatus.io/)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We whitelist access to our management interface, utilise 2-factor authentication, as well as usernames and passwords.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We adhere to strict security standards across the organisation with dedicated teams ensuring full security and governance.; Intelligentcontract.com is hosted by Amazon Web Services (AWS). AWS is a tier 1 web hosting service. There are two physical locations (availability zones) in each data centre option, that provide a level of redundancy within our architecture. The intelligentcontract.com application has built-in security measures that provide peace of mind to our customers. Our hosting partner has security measures in place that adhere to the data security standard ISO27001
• Information security policies and processes: We have a security policy document that outlines our security policies and procedures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We adhere to a controlled change management process that conforms with leading industry standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We adhere to strict security guidelines that operate in line with leading industry standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We adhere to strict security and monitoring guidelines that operate in line with leading industry standards.
• Incident management type: Supplier-defined controls
• Incident management approach: We adhere to strict incident management protocols that operate in line with leading industry standards.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Fighting climate change and supporting Net Zero RLDatix recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods. To achieve this, RLDatix has completed the following: • RLDatix has an Environmental Policy that is reviewed on an annual basis to ensure it is relevant to the business • RLDatix has engaged our travel partners to ensure travel is as carbon efficient as possible, i.e., recommends trains rather than flights • Throughout all RLDatix offices we provide waste receptacles for recycling and general waste, supporting the reduction of waste to landfill • We encourage the reduced use of water and electricity and actively encourage the staff to consider the environment whilst printing • Many of our solutions assist our customers in reducing their own carbon footprint, i.e., assisting with route planning for community-based staff • RLDatix is working to be carbon neutral in the next few years and achieve ISO 14001 accreditation Many of these environmental proposals help us and will help you in your path to Net Zero. We are firmly committed to carbon reduction, as demonstrated by our Carbon Reduction Plan, published here: https://rldatix.com/en-uke/corporate-responsibility/

Pricing

• Price: £10.22 to £14.42 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.manager@rldatix.com. Tell them what format you need. It will help if you say what assistive technology you use.