Medical Data Solutions and Services LTD

Cloud Software - Web and Mobile Development

MDSAS are world renowned for the delivery of national and international cloud-based software solutions.

MDSAS have particular experience working with the NHS to deliver national registries to support the management of clinical services. In addition MDSAS develop innovative referral, triage and advice and guidance systems incorporating app-based image submission support.

Features

• Referral, triage and advice and guidance systems
• National Clinical Information Systems
• Public Health Surveillance Systems
• Patient Reported Outcome Measures (PROMs)
• Video consultation and conferencing
• Secure image capture and transmission
• Patient and Clinician App Development
• Clinical and Service Dashboard Development
• National Registries for Clinical Service Management
• Data Analytics and Business Intelligence

Benefits

• Improved use of NHS resources
• Supporting patients treated outside of hospital
• Helping clinicians and commissioners to improve patient care
• Improved access to data to support clinical services
• Facilitates better use of IT technologies to assist clinicians
• Streamlining of patient pathways
• Supports changes in service delivery
• Involving patients directly in their care
• Supporting improvements in community led care
• Capture Patient Reported Outcome Measures (PROMs)

£5,000 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.hollingsworth@mdsas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

280386120295000

Contact

Rob Hollingsworth
0161 850 5075
rob.hollingsworth@mdsas.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No service constraints
• System requirements: No specific system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support issues are classified and responded to in accordance with our priority management procedures which classify issues as P1, P2 and P3 depending on level of severity. Definition of these classifications can be found in our terms and conditions. Weekend support is available at additional cost if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Guaranteed response times depend on priority of the item(s) affected and severity of issues. ; ; Issue severity ; Fatal Severe Medium Minor ; Item priority ; 1 15 minutes 15 minutes 30 minutes 60 minutes ; 2 30 minutes 30 minutes 45 minutes 60 minutes ; 3 60 minutes 60 minutes 75 minutes 90 minutes ; ; Response times are measured from when clients submit requests.; ; Response times apply during standard working hours (8:30am — 5.30pm), unless contract includes provisions for out of hours support. ; ; Resolution times ; ; Issue severity (see Severity levels section, below) ; Fatal Severe Medium Minor ; Item priority ; 1 1 hour 1.5 hours 2 hours Best effort ; 2 2 hours 4 hours Best effort Best effort ; 3 4 hours Best effort Best effort Best effort ; ; Severity levels ; ; The severity levels shown above are defined as : ; • Fatal: Complete degradation — all users and critical functions affected. Item or service completely unavailable. ; ; • Severe: Significant degradation — large number of users or critical functions affected. ; ; • Medium: Limited degradation — limited number of users or functions affected. Business processes can continue. ; ; • Minor: Small degradation — few users or one user affected. Business processes can continue. ; ; We provide a dedicated account manager on all G-Cloud accounts.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For all applications MDSAS provide a combination of online training materials, user documentation (user manuals) and if required onsite training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: MDSAS will work with clients to transfer data securely in a format required by the client.
• End-of-contract process: All services are included in the price of the contract, there is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our applications use responsive web design which automatically tailor the user interface for the device it is being used on. Functionality remains the same between mobile and desktop use.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service interface is accessed via web browser and permits system level administration functions
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Patient and public (PPIE) interface testing for use of applications in patients recovering from stroke.
• API: Yes
• What users can and can't do using the API: Our systems utilise API's for integration with multiple existing information systems such as EPR's (Electronic Patient Record Systems), GP Systems, Clinical Study Databases and NHS Digital Solutions.; ; The API's are configurable in a bespoke manner for each specific application according to client requirements.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All elements of our applications are customisable on a bespoke level in accordance with client requirements. We have a highly experienced inhouse development team to carry out customisations, working with clients to guide them on how best to carry out customisations and implement solutions.

Scaling

• Independence of resources: MDSAS infrastructure has significant capacity to meet the needs of increased demand. Should additional infrastructure resources be required for applications these can be quickly made available. ; ; MDSAS manage all their servers and systems inhouse thus are able to respond quickly to need and client requests.

Analytics

• Service usage metrics: Yes
• Metrics types: MDSAS provide a number metric mechanisms to provide information on service usage. These include Google Analytics, Real-time dashboards, subscription reports and email alerting.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Encrypted Personally Identifiable Data in databases
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Our systems have reporting functionality which allows the export of data locally in a number of formats including pdf, word, Excel etc.; ; Users may also make a request for data through our central support desk which will then be provided to them securely and in accordance with information governance policies.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • SQL Server database
  • Pdf
  • Excel
  • Word
  • Tif
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SQL Server Database
  • Excel
  • Other database formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The level of guaranteed uptime depends on the priority level of each item, as per example below: ; ; Priority level Guaranteed uptime ; 1 99% ; 2 97% ; 3 95% ; ; Measurement and penalties ; System availability is measured over each calendar month. It is calculated to the nearest minute, based on the number of minutes in the given month. ; ; If system availability drops below the relevant threshold, a penalty will be applied in the form of a client credit with the following month’s fee payable by the client reduced on a sliding scale. ; ; The level of penalty will be calculated depending on the number of hours the service was unavailable, excluding any system outages permitted by the SLA as per example below: ; ; Priority level Penalty per hour ; (Pro-rated to nearest minute) ; 1 5% of total monthly fee ; 2 2% of total monthly fee ; 3 1% of total monthly fee ; ; Normally system outages will be planned and agreed with at least a one week notice period, communicated to all users. Some outages may be required in a shorter period. ; ; Important notes: ; • Uptime penalties in any month are capped at 50% of the total monthly fee. ; • Uptime measurements exclude periods of routine maintenance.
• Approach to resilience: Multiple data centres with server mirroring. Further details available on request.
• Outage reporting: MDSAS provides a centralised web portal dashboard to display real-time updates on service status / outages. In addition to this MDSAS provides a central support desk (email and phone) to respond to queries about service status.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Physical access controls, IP and port-based restrictions, VPN, user authentication, application audit and logging.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit (DSP)
  • Cyber Essentials
  • Information Commissioners Office (ICO) DPA Registration

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NHS Information Governance Statement of Compliance (IGSOC); Data protection Act; GPDR
• Information security policies and processes: MDSAS is registered and approved with the NHS Information Governance Statement of Compliance (IGSOC). This is required to demonstrate organisations have the necessary policies and processes in place to manage patient identifiable data.; ; MDSAS is registered at level 3 (highest) with IGSOC. Further details on the policies and processes required to be in place for IGSOC can be found here https://www.igt.hscic.gov.uk/resources/About%20the%20IG%20Toolkit.pdf; ; All MDSAS staff have thorough training on these policies, and are monitored to ensure that these are followed.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MDSAS operate a formal change management request process whereby clients can request alterations to services which are then approved and scheduled accordingly in accordance with MDSAS's Agile project delivery methodology.; ; Before approval all changes are assessed for their impact on system functional stability and security.; ; Changes to applications are tracked through version release history with all updates documented and numbered.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MDSAS is registered with the government cyber essentials scheme which demonstrates our compliance with and commitment to cyber security.; ; Patches are applied to MDSAS infrastructure as released; ; We receive information about potential threats from the NHS Digital service CareCert which also provides a weekly bulletin about potential threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MDSAS carry out regular monitoring for potential compromises using a combination of methods (available on request). Any compromise is considered as a priority 1 escalation and thus attended to immediately with direct communication to all affected stakeholders.
• Incident management type: Supplier-defined controls
• Incident management approach: MDSAS have a centralised helpdesk with email and phone support for the reporting of incidents. When reported these incidents are reviewed and if necessary escalated for rectification work to be completed. Once reviewed and any rectification work completed, stakeholders are contacted with resolution outcomes.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Fighting climate change:

  Fighting climate change

  Our systems help to support remote assessment and management of patients thereby reducing unnecessary patient and healthcare worker journeys and the associated impact from this on the climate from emissions.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 has resulted in lengthy backlogs of patients awaiting treatment. Our systems allow rapid remote triage of patients, ensuring that patients in most need are prioritised for early intervention and those not requiring treatment services are discharged from waiting lists quickly.

Pricing

• Price: £5,000 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: In some instances MDSAS can provide access to applications for pilot purposes. Pilot versions are functionally complete to enable a full evaluation of the application.; ; Time periods for availability of applications on this basis is configured bespoke to particular application.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.hollingsworth@mdsas.com. Tell them what format you need. It will help if you say what assistive technology you use.