ODYSSEY INTERACTIVE LIMITED

Interact

Interact is enterprise-grade intranet software designed to help internal communication teams connect with every employee regardless of role, device, or location.

We are a global enterprise software company that today serves intranet software to millions of users across more than 1,000 customers.

Features

• Easy to use AI-based Content Management System (CMS)
• Enterprise AI Search (with Office 365 integration)
• Pulse Surveys
• Email Newsletter and Broadcasts (SMS, Screen lock-outs, push notifications)
• Responsive design and mobile apps (iOS & Android)
• Interact AI Analytics (full intranet usage reporting)
• Discussion, Question and Answer Forums
• Workflow and Forms (electronic forms)
• People Directory (Active Directory On-Premise & Azure supported)
• Microsoft 365/Google Workspace Integration (SharePoint, Copilot etc)

Benefits

• Streamline time-consuming processes and improve productivity
• Inform and connect with 'hard to reach' employees
• Provide relevant and timely communication to employees
• Assist in 'onboarding' new employees through the intranet
• Use Broadcasts for effective 'crisis communications'
• Enable employees to locate their co-workers quickly on any device
• Ensure company-wide 'compliance' with tools like Mandatory Read & Quizzes
• Avoid content duplication and provide a better employee experience
• Understand employee Net Promoter Scoring
• Provide a frictionless experience to access other applications

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts.team@interactsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

280552456565435

Contact

Liz Metcalfe
0161 927 3222
accounts.team@interactsoftware.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Web browser

User support

• Email or online ticketing support: Yes
• Support response times: Incident Reporting (Phone and Email) details for support packages.; ; Silver (included); 9am - 5pm (UK); ; Gold (additional cost); 8am - 10pm (UK); ; Platinum (additional cost); 8am - 10pm (UK); ; https://www.interactsoftware.com/terms/support-services/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: We have 3 different Support levels; Standard, Gold and Platinum.; ; Gold and Platinum incur an additional cost. (Pricing depends on the number of users and other factors).; ; https://www.interactsoftware.com/terms/support-services/; ; Platinum includes a dedicated Support contact.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: At Interact we understand that sometimes a great product alone is not enough, which is why we offer support on every step of your journey.; ; We offer a range of professional services specifically focused on ensuring your intranet success. These include:; ; Project Management - Your Project Manager will be your main point of contact guiding you through the lifecycle to launch. Our Project Managers and have years of experience in delivering successful intranets.; ; Strategy - Our strategists have over 12 years of applying intranet expertise. We will help you successfully plan, structure & launch, also ensuring that there are long term benefits to improved communications, collaboration, & engagement.; ; Training - We’ll help you to get started on the basics, and you’ll soon know how to build your structures, add content and how to implement social features. You’ll also benefit from the Interact University and our well-established Community.; ; Lifetime Success - An intranet project doesn’t end at go live. To get the most value, it needs to evolve with the objectives of your business following go-live. Interact offers a selection of Lifetime Success services to ensure your site is a continued success and doesn’t lose momentum.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Interact will extract all data and provide this to the Customer if required.
• End-of-contract process: At the end of a contract Interact can purge all data for customers, there is no extra charge for this service and is available by request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: N/A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Interact’s responsive design means your intranet is available on any device with no compromise on functionality or user experience.; ; We also have a free app available to our customers on Android and iOS . There is also an option to white-label this app if required (additional cost).
• Service interface: No
• User support accessibility: EN 301 549
• API: Yes
• What users can and can't do using the API: Interact offers a REST API for integration purposes offering a rich set of user features. Full documentation is available here https://developer.interactsoftware.com/docs.; ; Note that the mobile application available to end users is powered entirely from the API which is also available for the customer to use.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Interact is a highly configurable service (SaaS) supporting a wide range of options, including the ability to turn off individual apps/features completely if they’re not being used and enabling appropriate features at the page level.; ; User profiles can have custom data fields associated with them, which can be synchronised from any data source. Pages of content can be configured to contain quizzes, polls, comments, or marked as mandatory for a set of users.; ; Interact is fully controllable via role based permissions which can be linked to a series of user fields, including location, department, company, teams as well as user specified Security Groups. Interact operates a ‘secure by default’ policy ensuring that access has to be explicitly granted. Additionally, if a user does not have access to a certain part of the system or item of content, then it won’t be visible to the user, ensuring they don’t receive ‘permission denied’ errors across the system.; ; Finally, Interact has implemented a feature called the ‘Developer Framework’ which allows a power user to add JavaScript to each page enabling full manipulation of the DOM and interaction with Interacts API, or third party APIs.

Scaling

• Independence of resources: Interact's cloud service is hosted using AWS (Amazon Web Services).; ; AWS regularly win awards for their cloud services and are considered the 'best of breed'. Interact uses a wide range of AWS features to ensure that resources are always available for all of our customers. This includes Application Load Balancers, and Auto Scaling Webservers. This means that as demand increases, the resources available to the system increase to meet that demand. This ensures that each user receives the best response times possible.

Analytics

• Service usage metrics: Yes
• Metrics types: Interact Analytics is a powerful reporting tool that provides invaluable insight into how your intranet is performing. Intelligent insights provided by Interact flag where current issues lie and how you can resolve them, as well as identifying popular content, search terms, and contributors to help build a more effective intranet.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: This can be achieved via a csv file or web browser.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Interact agrees to provide uptime for the Services of no less than 99.7% availability in any month (excluding scheduled maintenance time).; ; Where Interact fails to comply with its obligations, we shall issue a service credit to the Customer of an equivalent amount to X% of the annual Subscription Fees. The Credit shall be applied to the account and set-off against a future invoice.
• Approach to resilience: This is available on request.
• Outage reporting: Interact have a dedicated status page that our customers can check for further details, or subscribe too, to be notified of any issues.; ; http://status.interactgo.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Interact has a full featured permissions system allowing fine granular control of which users can access which parts of the system. Additionally, Interact utilises a ‘secure by default’ policy meaning that permission has to be explicitly granted before a user can access features or content.; ; Interact also supports the ability to control access via a range of IP addresses.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Interact Cloud infrastructure is designed and managed in alignment with security best practices including ISO 27001.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Once a change has been requested it's logged and goes through an approval process. Once approved, the change is applied, and goes through several peer review steps, ensuring that the changes comply with our standards and any security concerns are raised and mitigated.; Our Development team are all based in our UK head office and undergo regular security training. A full QA process takes place after this including unit testing, and regression testing.; ; Interact has a policy of none-breaking changes, ensuring that any changes do not break existing functionality. The change is tracked through the entire lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Interact is ISO27001 certified, and implements a Secure Development Life Cycle. Part of this process is to ensure that any application code added complies with our own high standards. Additionally, our dedicated cloud team regularly apply security patches and monitor for security vulnerabilities.; ; Interact also commissions an independent third party to perform penetration testing every 6 months. This testing incorporates both the application itself, and the cloud architecture covering all aspects of the service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Interact deploys a series of active monitoring systems. This includes monitoring application response times, hardware health, application errors and Intrusion Detection. The intrusion detection monitors for unusual activity, including unusually high requests, or requests from unusual geographical locations.; ; Our dedicated cloud team are automatically notified should an alert be triggered and are on call 24/7 to address any issues as quickly as possible. This incorporates a full investigation and the implementation of any changes to the systems that might mitigate risk in the future.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of a security incident, an investigation lead will be selected by senior management. They will determine time scales and details with regards to method of communication appropriate to the severity and nature of the incident.; ; In the event of a loss, unauthorised disclosure of, or access to our customer’s personal data held in the cloud the affected customer(s) must be told, via a phone call as soon as the initial investigation has established the details of the breach and no later than 24 hours after the first report of the breach.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Our free trial version is available for 30 days before it will expire.
• Link to free trial: Www.interactsoftware.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 30%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Saturday 20 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • SOC 2 Type 1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts.team@interactsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.