Responsiv Solutions IBM Business Automation Workflow on Cloud
A full lifecycle business process management (BPM) and Advanced Case Management environment including development, test and production—with tooling and run time for design, execution, monitoring and optimisation. Business users quickly implement process improvements without the need to build and maintain an IT infrastructure. Provides visibility and management of business processes.
Features
- Improve resource utilisation with real-time performance management
- Combines process- and case-centric work in repeatable business workflows
- Three environments (Highly Available Production, Test and Development)
- Full capabilities of IBM BPM and IBM Case Manager
- Current IBM BPM on-prem assets fully portable
- Improve quality with error reduction, proactive escalation and proactive reporting
- Standardise behaviour and improve Customer Experience by automating activities
- Consolidate and standardize task work to prioritize more easily
- Improve evidence of control with integrated audit trail
- Intuitive user interface for work management, completion and real-time reporting
Benefits
- Coordinates cases consisting of automated, human and ad-hoc tasks.
- Empower knowledge workers to manage and track non-repeatable work
- Reduce re-work and errors to approaching zero
- Promote process reuse and drive consistency of process execution
- 360-degree view of work to drive more successful, optimized Outcomes
- Build stakeholder engagement at all levels of the organisation
- Deliver benefits beyond work-flow with IBM BPM Advanced on Cloud
- Make performance-based management decisions for cost reduction and streamlining
- Consolidate and standardize task work to prioritize more easily
- Enhance collaboration within cases between SMEs and Business peers
Pricing
£253.00 a user a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 8 0 8 1 5 9 9 0 2 8 3 1 8 9
Contact
Responsiv Solutions Ltd
Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Normally used stand-alone, however process discovery and modelling can be done with Responsiv IBM Blueworks Live. When a separate policy and rule management and execution capabilities are required Responsiv IBM Operational Decision Manager on Cloud can be used
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
- System requirements
-
- Supported Browser
- Apple Safari (v 11, v12, v13)
- Apple Safari on iOS (v11.x, v12.x, v13)
- Freedom Scientific JAWS screen reader (v18)
- Google Chrome (latest release)
- Microsoft Edge (latest release)
- Mozilla Firefox (latest release)
- Mozilla Firefox ESR (latest release)
- https://www.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.html
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
Full details at https://www.ibm.com/support/pages/ibm-cloud-service-overview - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- https://cloud.ibm.com/docs/overview/accessibility?topic=overview-accessibility-platform
- Onsite support
- Yes, at extra cost
- Support levels
-
Included within the price
https://www-01.ibm.com/support/docview.wss?uid=ibm10731179
On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists on the IBM site - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data is accessible through several export functions available in via the administration console and design tools. IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration
- End-of-contract process
- If the user chooses not to renew the contract the account will be suspended and access denied.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
All provided user interfaces are responsive. Screens created within the system are responsive and tools allow for sophisticated reactions to different form factors.
Mobile solution is primarily designed for process execution, rather than development - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Portal to access tools provided by the system.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Please refer to the IBM Accessibility Checklist at https://www.ibm.com/able/product_accessibility/request?requestId=c62a4eb28a1ba28892e9d9dc63c53ea2
- API
- Yes
- What users can and can't do using the API
- Full details available at https://www.ibm.com/docs/en/baw/20.x?topic=programming-rest-apis
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Many aspects of the service can be customised including user interface through to full customisation via the accessible APIs
Scaling
- Independence of resources
- The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
IBM Cloud Product Insights is a service that is part of IBM Cloud. The Product Insights service integrates with your IBM software products to gather and display runtime product information and usage metrics.
A self-service Admin portal is included within the product - Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- IBM
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data is accessible through several export functions available in via the administration console and design tools.
- Data export formats
- Other
- Other data export formats
- BPMN 2.0
- Data import formats
- Other
- Other data import formats
- BPMN 2.0
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection between networks
- IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
IBM will make a rebate directly available to Client. Further details at
https://www.ibm.com/software/support/saas_support_overview.html - Approach to resilience
- Available on request
- Outage reporting
- Email notifications for scheduled changes
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Bureau Veritas Certification Holding SAS
- ISO/IEC 27001 accreditation date
- 29 November 2021
- What the ISO/IEC 27001 doesn’t cover
- https://www.ibm.com/cloud/compliance
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 02/01/2021
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- https://www.ibm.com/uk-en/cloud/compliance/global
- https://www.ibm.com/trust
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses. - Equal opportunity
-
Equal opportunity
Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer. - Wellbeing
-
Wellbeing
Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.
Pricing
- Price
- £253.00 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
With the 30-day free trial you will be able to:
Automate workflows, from structured processes, or unstructured cases, to a combination of both.
Assemble and deliver dynamic content-centric applications.
Quickly start designing workflow applications with pre-installed, editable templates. - Link to free trial
- https://www.ibm.com/account/reg/uk-en/signup?formid=urx-32021&target=https%3A//www.bpm.ibmcloud.com/auth/bpm/trial.html%23registered