CIRRO LIMITED

Managed Microsoft365 back up

Veeam Back-up & replication solution for Microsoft365

Features

• Tuned to M365
• Can integrate with onsite Veeam Backup & Replication
• Lowest cost back-up, archive and retrieval immutable solution
• GDPR compliant, highly secure, ISO 27001 & 22301
• Government Security Classification - Official
• UK Data Sovereignty, IL3 & IL4

Benefits

• Designed to fit your data loss prevention and availability requirements
• Simplifies Business Continuity and service assuranc
• Delivered to your Restore Point and Restore Time requirement
• Continually assessed to reduce risk and maximise availability
• Lower cost, higher performance & more secure than Public Cloud
• Service Performance you test & sign-off on before you commit
• Full cloud-stack available in addition as fully-integrated suite of services
• Allows business to reduce risk and resource overhead - GDPR
• Fixed pricing-model; know exactly what you are paying
• 100% ransomware-proof backups with S3 Object-Lock functionality and immutable backups

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@cirro.dev. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

281128348255619

Contact

Michael Owen
020 3418 0412
gov@cirro.dev

About the service

• Service categories:
  • Systems Infrastructure Software
    • Storage
      • Data replication and protection
        • Data Protection Software
        • Backup and Recovery Reporting Software
        • Storage Replication Software
        • Host or Hypervisor-Based Replication Software
        • Systems and Data Migration Software
        • Fabric and Appliance-Based Replication Software
        • Array-Based Replication Software
        • Replication Management Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Commercial Support includes a named Account Manager, monthly Service Review documentation and Quarterly service improvement / strategic planning discussions.; ; Service reviews provide a transparent way of summarising service performance, billing, change requests, risk register, agreed actions and P1-P3 incidents and details of all SLA reports and helpdesk calls.; ; Cirro Infrastructure & Platform Support levels:; 1. Cirro supports and patches the hypervisor and the VM where agreed, or customer patches their Platforms; ; 2. Access to Cloud Architects and system experts on Time and Material basis or under Agreement; ; 3. Architects help scope & design where needed; ; 4. Support per VM instance as either (Charged per VM):; Optimisation + Application Performance Monitoring + VM Monitoring + Fully managed OS; ; Monthly or quarter service reviews cover full SLA breakdown, Service Improvement Plans, billing & scheduled maintenance; ; Customer provided named contact to Support desk; ; Can incorporate bespoke maintenance patching windows & customer specific Policies (Change Control, Security, Major Incident)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full training is provided (online or onsite) to run through all aspects of the service based on an agreed SoW which details the level of support, migration, testing and training required. The main focus is to train system administrators in how to best utilise the platform, how to monitor, report and implement changes and how to invoke back-up or DR. Training is provided by qualified internal personnel who themselves are responsible for day to day activities associated to management and administration of Cirro systems. Importantly we also focus on understanding non-technical and procedural changes. We can also sub-contract cultural and business process management re engineering to a specialist 3rd party such as Stable Logic (see price book & service description document). Cirro also provide documentation for training, support purposes, auditing and compliance. Documentation covers the design of the Cirro environment, the security documentation which includes supported protocols and network ports any back-up and retention policies including the portal to manage back-up locations, destinations, retention and restorations.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AAA
• End-of-contract data extraction: Cirro offer a managed transition or Exit that covers: 1 - Managed transition to an alternative provider; process detailed in the Agreement and a SoW will be produced to cover all aspects of contract exit, charged on time & material basis. 2 - User or nominated 3rd party, migrates data to new platform, typically using standard software to do so with limited support from Cirro (charged on Time & Material basis) Cirro will then securely remove all user data for the platform in accordance to an Exit Plan. Customers need to ensure they have copies of any data including back-ups and event logs. In some instances it is possible for the customer to buy dedicated Cirro infrastructure or assets at an agreed market rate. Onsite assets (such as VDI zero clients) can be detailed in an assets register for customers to purchase at the end of a service Term. Cirro can (upon request) provide a certification confirming full data removal and system cleaning, which includes the method used and date of completion. Cirro asks that the customer's administrator removes and destroys all customer data within the Cirro environment prior to a full system cleanse.
• End-of-contract process: The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Should the customer wish to exit at the end of the contracted term, then the Exit Plan will be invoked. This document looks at an exit plan including migrating services to another provider, to internal platforms or whatever other options have been detailed. This will also include likely costs. At this time a formal SoW will be produced to detail the level of involvement required from Cirro to transition services to another provider. This is charged on a Time & Materials basis, the rates of which are details at the start of the Agreement. A Customer may wish to request the new provider assists with the transition and therefore limiting assistance and costs from Cirro . Cirro will always look to provide professional support and assistance to reduce risk and maintain service during any major transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: Veeam Backup Enterprise Manager exposes its objects via the Web Service API based on the REST (Representational State Transfer) framework. Veeam Backup Enterprise Manager RESTful API lets developers communicate with Veeam Backup Enterprise Manager to query information about Veeam Backup Enterprise Manager objects and perform basic operations with them using HTTP and HTTPS protocols and the principles of REST. Since the HTTP protocol is very popular and widespread, REST API is platform-agnostic and can be used with practically any programming language.; ; This document will help you get familiar with the Veeam Backup Enterprise Manager RESTful API. The document includes the following sections:; ; Concepts and Principles highlights key features of REST API as applicable to Veeam Backup Enterprise Manager.; Getting Started describes Veeam Backup Enterprise Manager RESTful API specifications, provides a generalized RESTful workflow to help you quickly start with Veeam Backup Enterprise Manager RESTful API and an example of Veeam Backup Enterprise Manager RESTful API use.; Veeam Backup Enterprise Manager RESTful API Reference provides a complete reference for Veeam Backup Enterprise Manager RESTful API resources and operations you can perform with them.; Sample Scenarios offers a set of examples of use for Veeam Backup Enterprise Manager RESTful API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Through logical resource segregation and resource allocation to each environment, ensuring consistent performance of all users in each customer environment. This approach ensures no one customer can act as a resource thief against another and that complete independence exists. When customers approach resource limits, auto-scaling can be applied to a predefined upper agreed limit.; Each customer has a designated resource pool which is proactively monitored and managed.

Analytics

• Service usage metrics: Yes
• Metrics types: Veeam provides a comprehensive set of metrics to monitor backup, recovery, and data protection performance. Key metrics include backup success and failure rates, job duration, data processed, compression and deduplication ratios, and repository capacity usage. Recovery metrics cover restore point objectives (RPO), recovery time objectives (RTO), and restore success rates. Veeam also reports on backup health, immutability status, ransomware detection, and SLA compliance. Through Veeam ONE, additional metrics such as trends, alerts, chargeback, and forecasting are available, helping organisations optimise performance, ensure resilience, and demonstrate compliance with internal and regulatory requirements.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Innovate Limited

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Veeam data export willl be driven by the purpose of the request, such as file recovery, application data extraction, system migration, or compliance. File-Level Restore is used to export specific files or folders, while Veeam Explorers enable granular export of application data like Exchange, SQL, and Active Directory. Full system exports use VM restore or migration tools. Exports should follow strict security controls, including role-based access, encryption, logging, and defined staging locations. Automation via Veeam PowerShell can improve repeatability. All exports will be validated, documented, and cleaned up to maintain integrity, security, and compliance.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service range from 99.9% to 99.999% SLA depending on design and requirement.; Cirro associate SLA performance with Material Breach so customers can exit an Agreement due to continued poor performance. Cirro allows customers to go through User Acceptance Testing & Sign-off pre-billing to reduce the risk of performance related issues and minimising commercial risk or exposure; this also ensures customer know how the platform performs. Cirro also looks at the platform performance, not just it's On/Off availability, performance is what users notice and so our focus is on consistent, high performance and service continuity. A significant amount of focus is around the performance of the environment, including platform latency and capacity to ensure user-experience. Cirro also has a Support response time and severity SLA.
• Approach to resilience: Resilience has been built at every level of the environment and is tailored to fulfil customer SLA and service requirements. We use multiple providers Data Centre and network providers with a networking layer that ensures full visibility, control and resilience.; ; Hardware is typically HPE Gen10 blades and 3Par SSD, running HyperV or VMware with support for Citrix environments. The platform has full DC and Hypervisor resiliency with additional snapshots taken for archiving and off-line back-up. Each tenant will then have a specific level of resilience which can range from a single instance up to mirrored over multiple DC’s with Database clustering and network-based load balancers.
• Outage reporting: The Major Incident Process for a core outage ensures that all affected customers are notified at pre-allocated touch points, this is normally via email and phone. Each customer has access to the ticketing system which provides continual updated on any incidents and the Support desk pro-active keep customers informed. This process covers:; P1-P2 Core platform and network incidents; P1-P2 Customer specific platform, Service and networking incidents; Platform API’s are available that provide performance information and alerts based on thresholds for both Cloud Core and Customer specific elements.; Should a major incident occur, a Root Cause Analysis is completed and delivered to affected users, this details; Problem, Severity & Impact, Timeline of Events, Root Cause, Category, Corrective Action Taken, Preventative Action Taken and Service Improvement Actions to mitigate future risk.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. All connections are logged and audited. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled. Cirro also support Software Defined Networking (SDN) virtualisation technologies, including Network Virtualization using Generic Routing Encapsulation (NVGRE) and Virtual Extensible LAN (VXLAN). These technologies are designed to supported better connectivity, access and scalability specifically for cloud computing environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security.; Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials.; Cirro has been accredited to ISO 27001 independently

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes made by the Customer to their Private Cloud environment which they support themselves is done so at the Customers risk. Where Cirro provides Support of the Customers environment, all change requests must be formally submitted and approved by Cirro, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by Cirro’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our service management processes are ITIL aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please contact Cirro for access to our demo environment

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 5%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: IQS Audits Ltd
• ISO/IEC 27001 accreditation date: Monday 14 July 2025
• What the ISO/IEC 27001 doesn’t cover: All Cirro´s operations are covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: IQS Audits Ltd
• ISO 9001 accreditation date: Monday 14 July 2025
• What the ISO 9001 doesn’t cover: All operations are covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 444257b3-e39b-43a1-ac7a-38aaaf1c49ff
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 0f502da2-6ecb-4b4e-a52f-8c9c99388c62
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@cirro.dev. Tell them what format you need. It will help if you say what assistive technology you use.