Levett Consultancy Ltd

Google Workspace Enterprise Essentials

Enterprise Essentials provides collaboration and video conferencing with enterprise-grade security and management and seamless integrations with existing email and calendar solutions.

Features

• Google Meet for secure video meetings
• Google Chat for efficient group and direct messaging
• Google Docs, Sheets, and Slides for content creation
• 1 TB of pooled Google Drive storage per user
• 150 participant video meetings + recording, attendance tracking
• Team calendars with video conferencing event bookings
• Administrative controls for creating sharing policies
• Audit logs of user and admin activity
• Migrate tools for moving your organisations data to Google Workspace
• Advanced mobile device management for iOS and Android

Benefits

• Set a data region policy for everyone in your domain
• Familiar, easy-to-use tools for work
• Collaborate with your team in real time
• Policy controls for features such as document sharing
• Data retention and eDiscovery with Google Vault
• Google Cloud Search for internal search and assistance
• Advanced security features such as 2-step verification
• Enhance Enterprise-grade meeting with noise cancellation features
• 24/7 email and online support
• Related services provided by Levett Consultancy Google Cloud Partner

£7.70 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

281212295355964

Contact

Stepehen Hazle
01279 799256
gcloud@levettconsultancy.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: An upgrade from Essentials Starter edition.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Recommended Firewall and proxy setting configured: https://support.google.com/a/answer/2589954
  • A modern web browser is required

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Monday to Friday 8am to 6pm responses within 7 hours SLA. No service is available Saturday and Sundays or UK public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: In addition to standard Google support, Levett Consultancy provides enterprise level support as part of our G Cloud Cloud support service. Support is delivered using our internal ITIL Service desk based within the UK. All Levett Consultancy staff are all certified by Google to provide a range of customer support services from dedicated account management to providing enterprise technical support using in house certified Google support engineers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Levett Consultancy is a long-term Google Partner with a proven track record of deploying Google Workspace and Chrome devices into Central & Local Government, Education, 3rd Sector and Private sector.; ; If required Levett Consultancy at an additional cost, provides a fully comprehensive onboarding support service that is detailed within our optional G Cloud Cloud Support services, that includes consultancy, deployment, training, and support. Levett Consultancy onboarding service enhances the standard Google Workspace setup process
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Change management guides and posters
  • Training videos
  • Google Docs
• End-of-contract data extraction: If your organisation decides to leave Google Workspace, users can take their Google Workspace data with them. They can export emails, contacts, calendars and Drive data. Then, they can import the data to your new provider. ; ; To extract data the individual end users will need to use 'Download your data' option within Google Workspace. More information can be found here: https://support.google.com/a/answer/100458
• End-of-contract process: Before you cancel your Google Workspace subscription, download any user data you want to save. This includes Gmail messages, Google Calendar events, Google Chat messages, and files stored in Google Drive. Note that cancelling Google Workspace doesn’t remove user accounts, groups, or your organizational structure. These items remain unless you delete your organization’s Google Account.; ; If you no longer want a Google Account for your organisation, delete the entire account. Deleting your organisation’s account frees your domain within 24 hours and data will be be removed from all Google systems within 180 business days. See here for more information: https://support.google.com/a/answer/1257646

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Custom mobile apps are available both for iOS and Android which provide a bespoke user experience tailored to the operating system to each operating system. For other mobile operating systems, web browser support is included providing a similar experience to apps on iOS and Android.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Google Workspace Apps and management tools are accessed using a modern web browser from any device. Google Workspace apps are also available on Android from the Google Play store and iOS devices from the Apple App store.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: A guiding principle at Google is to focus on the user. We've developed active partnerships with advocacy groups and people with disabilities for their input and feedback. Our Accessibility team is a diverse group of people who serve as accessibility consultants within Google and develop the accessibility frameworks that product teams build upon. We hope to have a positive impact on the current state of accessibility on the web, and to continue to serve all of our users.
• API: Yes
• What users can and can't do using the API: Organisation administrators have access to the Google Admin SDK a collection of Application Programming Interfaces (APIs). With these APIs, you can build customised administrative tools for your Google products. Before you can use the Admin SDK, you need to enable API access in the Google Admin console.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Calendar, Docs, Drive, Gmail, Sheets, and Slides can all be customised to improve productivity and functions using Apps Scripts. Access to App Scripts Add-Ons, Macros creation is via the organisation administrator granting developer permissions to relevant staff/teams.

Scaling

• Independence of resources: Google’s services are designed for millions of users. Google runs multiple different performance tests, including load testing Google Workspace applications under high load over a long period, to observe effects on factors, such as memory use and response time. Google also performs stress testing to examine system performance in unusual situations, including system functional testing while under unusually heavy loads, heavy repetition of certain actions or inputs, or input of large numerical values and large, complex queries to a database system. Ensuring the addition of any practicable number of users has a very low impact on using Google Workspace services.

Analytics

• Service usage metrics: Yes
• Metrics types: Activity reports provide an understanding of how your organization uses Gmail, Google Drive, and Google Cloud Search. You can see user activity, such as 2-Step Verification enrollment, emails sent over a specific period, how many files users create and share, which users are near their Drive storage limits, and the number of search queries from different types of devices.; ; Further information can be found here: https://support.google.com/a/answer/4580176
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data belonging to Google Workspace customers is stored at rest in two types of systems: disks and backup media. Disks are used to write new data as well as store and retrieve data in multiple replicated copies. Data stored at rest is encrypted using 128-bit or stronger Advanced Encryption Standard (AES) on both disks and backup media. Google encrypts data with distinct encryption keys, even if they belong to the same customer. This encryption happens without the customer having to take any action.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export and download data from the Google products they use, like your email, calendar, and photos. In a few easy steps, create an archive to keep for your records or use the data in another service. See more detials here: https://support.google.com/accounts/answer/3024190
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • DOCX
  • XLSX
  • TXT
  • RTF
  • CSV
  • PDF
  • PNG
  • JPG
  • PPTX
  • SVG
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • DOCX
  • XLSX
  • CSV
  • PPTX
  • TXT
  • RTF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://workspace.google.com/intl/en-GB/terms/sla.html
• Approach to resilience: To minimize service interruption due to hardware failures, natural disasters or other incidents, Google has built a highly redundant infrastructure of data centres. Google Workspace has an RPO (Recovery Point Objective) target of zero, and our RTO (Recovery Time Objective) target is instant failover (or zero).
• Outage reporting: Google provides access to a Google Workspace dashboard offering performance information for Google Workspace services here: https://www.google.com/appsstatus/dashboard/; ; Outages and status updates are also reported to Google Workspace administrator by email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Depending on administrator preference, users can be signed in via a federated identity service, including Active Directory, LDAP, DaaS or use Google Workspace as their identity provider. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users or groups.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 03/05/2021
• What the ISO/IEC 27001 doesn’t cover: Any service not listed on the ISO certificate is not covered. See here for more information: https://cloud.google.com/security/compliance/compliance-reports-manager#/ReportType=Certificate
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/07/2021
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Any service not listed on the CSA STAR certificate is not covered. More information can be found here: https://cloud.google.com/security/compliance/compliance-reports-manager
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc
• PCI DSS accreditation date: 18/11/2021
• What the PCI DSS doesn’t cover: Any service not listed on the PCI DSS certification can be found here: https://cloud.google.com/security/compliance/compliance-reports-manager/
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27018
  • SOC 1
  • SOC 2
  • SOC 3
  • HIPAA
  • FedRAMP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27017:2015, ISO/IEC 27018:2014, SO/IEC 27701, SSAE16/ISAE 3402, Privacy Shield, FedRAMP, HIPPA, EU GDPR, UK GDPR, NCSC - Cyber Essentials
• Information security policies and processes: Google’s customers and regulators expect independent verification of our security, privacy, and compliance controls. In order to provide this, Google undergoes several independent third-party audits on a regular basis. For each one, an independent auditor examines our data centres, infrastructure, and operations. Regular audits are conducted to certify our compliance with the auditing standards ISO 27001, SOC 2 and SOC 3, as well as with the U.S. Federal Information Security Modernization Act of 2014 (FISMA) for Google Workspace for Government.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s)
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
• Incident management type: Supplier-defined controls
• Incident management approach: If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Levett Consultancy is a proud member of the UK Government SME Climate hub where we are part of the business community aiming to halve carbon emissions by 2030 and contribute to net zero by 2050. As a cloud technology focused business, reducing carbon emissions is built into all of our solutions to maximise a green future i.e. transitioning clients from inefficient on-premises server hardware to efficient Cloud Platforms, implementing hybrid working allowing staff to work from home and have video meetings with clients to cut down on carbon emissions caused by travel.
• Covid-19 recovery:

  Covid-19 recovery

  Levett Consultancy throughout the Pandemic was one of the approved Department for Education (DfE) suppliers tasked with deploying Digital Learning Platforms to England schools to ensure learning could continue. Since May 2020 Levett Consultancy has helped over 40+ schools, academies and Multi-Academy Trust transition to the DfE approved Digital Learning Platforms. By being part of this project we have been able to invest in our local communities by creating more job opportunities and skilling frontline workers to become confident in using cloud technologies to enable them to deliver their services from any location.
• Tackling economic inequality:

  Tackling economic inequality

  At Levett Consultancy we take our community social responsibility very seriously. We aim to conduct business in a way that is completely ethical. This means we take into account the social, economic and environmental impact of everything we do. Where possible we predominantly use local uk suppliers to support our business needs. We also have established a community and social responsibility program that enables us to give back to the local communities across the UK that have helped our business grow. We provide employment opportunities for those who are often furthest from employment and as an active member of the Defence Employer Recognition Scheme (ERS), we have been awarded the Silver Armed Services Covenant award by demonstrating our support to defence and the armed forces community and our aligned values with the Armed Forces Covenant. We work with local schools and Academy Trusts to provide work experience opportunities for year 10 and 11 students who are interested in a technology career. We also invest in the National Apprenticeship scheme whereby we provide opportunities for young adults to gain the necessary skills to forge a career within the IT industry. At the end of an apprenticeship we also provide a path for apprentices to work within the company on a permanent basis.
• Equal opportunity:

  Equal opportunity

  Levett Consultancy positively encourages diversity and inclusion at all levels within the organisation, and we are proud to have provided many career development opportunities to past, present and future employees. We are proud members of the Disability Confident scheme to support disabled people in the workplace helping them achieve their work and life goals. As part of our commitment to the Armed Services we provide opportunities for injured service personnel to gain work experience within the IT industry via the Career Transition Partnership (CTP) who help service personnel and their families transition from service life to civilian life. We are also recognised as a Living Wage employer since the scheme was established, and invest in local staff and pay wages which meet everyday needs - like the weekly shop, or a surprise trip to the dentist. We are committed to helping our staff develop and progress their career, to achieve this all staff have individual continuing professional development plans based on the objectives they have set for themselves within their annual performance review. This approach ensures the employee has full control of their career development whilst being guided by experienced mentors to ensure they maximise their potential and achieve their goals. Our ethos is also passed on to our supply chain who before we formally engage with, regardless of size, we will check that their ethos align to our ethos, this includes meeting and complying with modern slavery laws and standards.
• Wellbeing:

  Wellbeing

  Welfare of our employees is a top priority and goes together with our regard to society impact. All Levett Consultancy employees have access to private health care and 1:1 counselling support 24/7 during their employment. An employee work life balance is very important to Levett Consultancy, which is why all staff work 35 hours per week and have access to flexible working when needed. We have also adopted hybrid work environments to allow staff to work from home when required. This approach allows our staff to be more productive whilst allowing the company to reduce its carbon footprint. We take a community approach to delivery of our services and products, where we have set up a customer advisory board made up of our local community of customers. The customer advisory board sits directly with our executive team, whereby any solutions or services we are looking to provide are first ratified by this board to ensure there is a positive impact on our customers and local communities.

Pricing

• Price: £7.70 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Essentials Starter edition is available at no cost for teams of up to 25 users. The Essentials Starter edition is only available by registering online and is not subject to G Cloud terms and conditions. In addition, customers can engage with Levett Consultancy for more information.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@levettconsultancy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.