SPYROSOFT LTD
Enterprise Managed Services
Spyrosoft assist organisations with Enterprise Managed Services using our expert team based in the UK and our nearshore team based in Central Europe. As a technology services company with experience of working with many organisations, solutions and products, Spyrosoft can provide our clients with a world class Managed Service solution.
Features
- Multi-sector Managed Services experience
- Flexible approach to Service creation
- Experience of full Infrastructure product stack including Cloud & Network
- Expert Client engagement at requirement discovery and scope level
- Experts in managed support of legacy and heritage applications
- Specialists in legacy application modernisation & transformation
- Experience of Desktop solutions including end user and mobile devices
- Consultancy available on Infrastructure architecture design
- Experience of small and large-scale cloud migrations
- Ability to provide flexible SLA's to meet client requirements
Benefits
- Trusted supplier of high-quality Managed Services to clients
- Ability to provide mixed SLA's to meet client requirements
- Expertise across the whole Infrastructure & Deskside technology stack
- Flexible engagement models including fixed-price delivery
- Agile, iterative, transparent advice, delivery & management
- Experts in Application Support & transformation
- UK, Hybrid & Nearshore options for all Managed Services
- Technology & Solution Agnostic
Pricing
£220 to £1,000 a unit
Service documents
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Framework
G-Cloud 14
Service ID
2 8 1 3 3 6 1 4 6 9 4 3 2 8 2
Contact
SPYROSOFT LTD
Duncan Johnson
Telephone: 01202 059455
Email: publicsector@spyro-soft.com
Planning
- Planning service
- Yes
- How the planning service works
-
Spyrosoft works collaboratively with the buyer throughout the
Discovery planning and scoping process. This will first
include understanding specific requirements, including the
short and long-term delivery aims. We will agree account
management requirements including billing and engagement
model ensuring the solution is cost effective. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
During the initial phase of the engagement, our team will work with
users who will be responsible for maintaining the solution
going forward. That will give us time to evaluate the skill sets
of the users, identifying gaps and the level to pitch the
training material.
We will then carry out training for users and administrators
who will be responsible for the day-to-day maintenance of the
solution.
We encourage a 'train the trainer' approach to keep training
costs low, and we'll typically train up to six members of a
client team in the session. If larger groups are to be trained,
we may split the training into several smaller groups to retain
the ideal trainer-to-trainee ratio. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Spyrosoft follows a strict multi-phase project life-cycle when
supporting its customers. The setup and support of
Product design, UX development and testing services depends on the exact model of the engagement.
We also ensure the Buyer is fully engaged in the early
phases of the engagement to ensure the set up and support
model, if required, meets their specific requirements.
Any setup and support process is underpinned by high quality
documentation. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Amazon Web Services
- Microsoft Azure
- Google Cloud Platform
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Spyrosoft are experts in software development & testing. With this background, we can help Buyers meet their specific quality assurance and performance testings needs whether manual or automation. We also have a in-depth knowledge of performance testing on all standard platforms and technology stacks
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We are approved Gold partners for Microsoft and we are experts in both Amazon Web Services and Google Cloud Platform. We support and develop services across the full Microsoft stack and the full Java suite including Java Script. We offer Consultancy across all of these technology services as well as in UX, CX and Product Design
Service scope
- Service constraints
- We have no constraints on our services and try and be as flexible as the Client requires
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Spyrosoft Ltd have a full integrated Jira ticketing model and provide Monday to Friday, 9am to 5pm as well as 24x7 service support
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Spyrosoft Ltd offer web-chat support linked to our Jira ticketing system and 24/7 service model
- Support levels
- Spyrosoft Ltd offer multiple service level agreements to meet our Client needs from standard Monday to Friday, 9am to 5pm support through to full 27/7, follow the sun support. We provide UK Account Management alongside European Service Delivery Management & Engineering
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DAS Certification
- ISO/IEC 27001 accreditation date
- 22/11/2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Spyrosoft Ltd believes in fighting climate change in their technology proposals because they recognize the profound impact that technology can have in addressing environmental challenges. By integrating climate-friendly features into their technology proposals, Spyrosoft aims to leverage innovation for sustainable development. They understand that technological advancements, such as renewable energy solutions, energy-efficient systems, and carbon reduction technologies, can significantly contribute to mitigating greenhouse gas emissions and fostering environmental resilience. Additionally, Spyrosoft acknowledges the growing demand for eco-friendly solutions among consumers and stakeholders, driving the need for climate-conscious technology offerings. By prioritizing climate action in their technology proposals, Spyrosoft demonstrates their commitment to corporate responsibility, environmental stewardship, and contributing positively to global efforts to combat climate change.Equal opportunity
Spyrosoft Ltd believes in equal opportunity in their technology proposals because they understand the importance of diversity, inclusion, and fairness in driving innovation and societal progress. By promoting equal opportunity, Spyrosoft seeks to create a level playing field where individuals from diverse backgrounds, including race, gender, ethnicity, and socio-economic status, have access to opportunities for advancement and participation in the technology sector. They recognize that fostering a culture of inclusivity not only enriches their workforce but also leads to a wider range of perspectives, ideas, and solutions, ultimately enhancing the quality and impact of their technology proposals. Moreover, Spyrosoft acknowledges the inherent value of diversity in driving creativity, collaboration, and resilience, which are essential qualities for addressing complex challenges, including those related to climate change. By prioritizing equal opportunity in their technology proposals, Spyrosoft demonstrates their commitment to social responsibility, ethical business practices, and creating positive societal impact.Wellbeing
Spyrosoft Ltd prioritizes employee wellbeing in their technology proposals because they recognize that a healthy and supported workforce is essential for driving innovation, productivity, and overall business success. By prioritizing employee wellbeing, Spyrosoft aims to create a positive work environment where employees feel valued, respected, and empowered to perform at their best. They understand that investing in employee health, safety, and satisfaction not only enhances individual performance but also fosters a strong sense of loyalty, commitment, and engagement within the organization. Moreover, Spyrosoft acknowledges the importance of the connection between employee wellbeing and business outcomes, including creativity, problem-solving, and customer satisfaction. By promoting work-life balance, offering wellness programs, and providing opportunities for professional development and growth, Spyrosoft demonstrates their commitment to nurturing a supportive and fulfilling workplace culture. Additionally, recognizing the impact of stress and burnout on employee health and productivity, Spyrosoft emphasizes the importance of creating a supportive work environment that prioritizes mental health awareness and provides resources for stress management and resilience building. By integrating employee wellbeing into their technology proposals, Spyrosoft showcases their dedication to creating sustainable, human-centric solutions that not only drive business success but also prioritize the health, happiness, and fulfillment of their employees.
Pricing
- Price
- £220 to £1,000 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at publicsector@spyro-soft.com.
Tell them what format you need. It will help if you say what assistive technology you use.