SIMODA LIMITED

ECommerce SaaS Solution including ERP Integrations and Licence Provision

Simoda and Reach Studios provide a comprehensive Ecommerce SaaS solution integrated with ERP systems for seamless operations. Designed for public sector and NHS procurement needs, it enables secure transactions, real-time inventory management, and automated workflows. Custom integrations ensure scalability, compliance, and efficiency across complex organisational structures.

Features

• Secure cloud-based ecommerce platform designed for public sector procurement needs
• Real-time inventory management integrated with ERP systems for accuracy
• Automated order processing workflows reducing manual intervention and errors
• Configurable product catalogues supporting complex organisational purchasing structures
• ERP integrations enabling synchronised finance logistics and stock management
• Role-based access controls ensuring secure purchasing and administration activities
• Licence provision and management integrated within ecommerce purchasing workflows
• Audit-ready transaction reporting supporting compliance and financial oversight requirements
• Scalable SaaS architecture supporting multi-organisation and high-volume usage
• Integration APIs enabling custom connections with existing enterprise systems securely

Benefits

• Streamlines procurement processes through integrated ecommerce and ERP workflows
• Improves financial accuracy with real-time synchronisation across purchasing systems
• Reduces manual process effort and associated operational errors significantly
• Supports public sector compliance with transparent auditable transaction records
• Enhances purchasing control through role-based approvals and permissions management
• Enables scalable ecommerce operations across complex organisational structures securely
• Improves inventory visibility and availability for informed purchasing decisions
• Reduces procurement cycle times through automation and integration efficiencies
• Supports licence management within a single integrated procurement platform
• Improves supplier and internal stakeholder experience through efficient workflows

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

281475243182961

Contact

Kate Hill
0114 553 3600
publicsector@simoda.co.uk

About your service

• Service categories:

  Applications

  Customer relationship management

  • Digital commerce
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The service is delivered as a cloud-based SaaS requiring internet connectivity.; ERP integrations depend on the availability and compatibility of buyer systems.; Real-time data synchronisation depends on third-party system performance.; Transaction processing relies on underlying payment and integration services
• System requirements:
  • Modern web browser: Chrome, Edge, Firefox, Safari latest version
  • Stable internet connection
  • Email client required (e.g. Outlook)
  • PDF reader required

User support

• Email or online ticketing support: Yes
• Support response times: Standard: 8am–6pm, Monday–Friday (We can extend hours to 24/7); Priority 1 response within 1 hour; Priority 2 response within 4 hours; Priority 3 response within 1 business day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Simoda offers flexible support tiers designed for public-sector organisations with varying operational needs.; ; Standard Support (included):; Covers email/ticketing support, monitoring, basic optimisation, security checks, and monthly reporting. Clients receive one quarterly review and dedicated access to a named technical consultant. Standard support ensures stability, compliance and smooth operation of migrated platforms.; ; Enhanced Support:; Provides 24/7 monitoring, enhanced SLAs, phone and web chat access, proactive incident management, monthly optimisation reviews and cost-management insights. This level is ideal for organisations operating critical workloads, requiring higher resilience, or wanting continuous governance support.; ; Premium Support / Fractional Cloud Leadership:; Offers strategic oversight from senior Simoda cloud specialists, including architectural governance, cloud roadmap development, long-term cost modelling, and hands-on delivery support. Clients benefit from a named Cloud Lead acting as an extension of their internal team.; ; Migration Phase Support:; Simoda provides tailored onboarding, testing, data validation, go-live support, training and early-life support to ensure a seamless transition.; ; This tiered model gives public-sector customers confidence, transparency and the ability to select a support level aligned with budget, risk and complexity.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Depending on the service we offer full client onboarding including but not limited to scoping sessions, UI/UX workshops (for bespoke development) and full virtual or online training for services. If a company wishes to offboard we have various practices to offboard them and exit with the datasets and information they own.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Buyers can extract their data from the service at any time using built-in reporting and export functionality. Data can be exported in commonly used, open formats such as CSV to support analysis, record-keeping, and audit requirements.; On request, data extraction can also be supported during contract exit or service offboarding. The service does not restrict buyer access to their data, and extracted data remains the property of the buyer.
• End-of-contract process: At the end of the contract should the service cease we will support full offboarding and extraction of the clients data. We will agree a window for obtaining all data in view-only mode beyond the end of the contract (to reasonable time frames). Once the contract has ended and data has been extracted as agreed the service will be terminated. We will then terminate their account and permissions on request.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is delivered through a responsive, browser-based web application that automatically adapts to different screen sizes and devices. The user interface adjusts dynamically to support effective use on desktop, laptop, tablet, and mobile devices without requiring separate applications or installations.; Functionality and content remain consistent across devices, while layout and navigation are optimised to suit the available screen size. This ensures users can securely access the service whether working in office-based or mobile environments.; Mobile versions are built to be small and lean - reducing loading time whilst being optimised for the end user.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: All services use web based user interfaces (Front End). For Ecommerce services then the inclusion of (Back End) admin dashboard, reporting, configuration panels etc. exist for ease of set up/configuration/changes by the end user. Access in all cases is done via a web browser and no additional software is required.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: We always aim for AAA on all projects we do, however, this can vary depending whether we are starting on a brand/product and also the end client being open to tweaks in their colours where existing assets/designs don’t meet accessibility standards.
• API: Yes
• What users can and can't do using the API: Once granted permission we can allow read access for certain levels via API. If there was legitimate reason and contractual obligations we can allow right end amend API connections
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We offer full design and development services allowing for full bespoke design and development. This will vary with limitations depending on the exact service - an ecommerce service can be fully bespoke.

Scaling

• Independence of resources: We have tenanted architecture for the SaaS services, these are load-balanced and managed at cloud level so that resource is distributed correctly. Through tagging we can allocate resource usage and costs for each tenant.

Analytics

• Service usage metrics: Yes
• Metrics types: Our Ecommerce and Compliance SaaS service offerings record Analytics at various levels. These analytical reports can be to record transactions, journeys, completions, drop-outs, browser information and more.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Reach Studios

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Buyers can extract their data from the service at any time using built-in reporting and export functionality. Data can be exported in commonly used, open formats such as CSV to support analysis, record-keeping, and audit requirements. We will also support with any requests revolving around retrieval of data.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Reach have various SLA for SaaS, Project Developments and support plans. As a standard availability SLA we can guarantee 99.6% uptime.
• Approach to resilience: Available on request
• Outage reporting: There is a public web dashboard and email alerts are also included.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and the principle of least privilege. Administrative access is granted only to authorised staff based on role and project requirements and is reviewed regularly. Multi-factor authentication is enforced on management platforms where supported.; ; Management interfaces are not publicly exposed beyond what is required and are protected by strong authentication controls. Support channels such as ticketing systems, email, and platform dashboards are access-controlled and restricted to approved users. All access and actions are logged by the underlying platforms to support auditability and incident investigation where required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Access to systems and data is governed by the principle of least privilege. We use user roles for all systems where possible and have check lists for removal during reviews of requirements.; We add Multi Factor Authentication (MFA) to all systems where possible and educate on strong password usage throughout. We also provide a company password manager for each staff member to incentivise them to not repeat passwords in more than one system.; All data is always transmitted securely via HTTPs/TLS and general encryption where supported. Any environment where data is held is secure and monitored by trusted by reputable providers and we scan for risks, updates and patches regularly through them.; Any security incident or potential breach is logged and investigated through a post-mortem procedure to enable us to mitigate and prevent reoccurrence.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management is handled through structured version control and controlled deployment processes. All application code and configuration is tracked in Bitbucket repositories for the lifetime of the service. Changes are made via pull requests, reviewed before merging, and deployed through managed platforms.; ; We operate separate development, staging, and production environments to reduce risk. All changes are assessed during review for functional and security impact, including dependency updates. Deployment access is restricted based on project requirements. Rollback procedures are in place using version control or platform tooling to quickly revert changes if required
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Reach manage vulnerabilities through proactive monitoring and responsive action. Potential threats are identified using alerts from hosting and platform providers, automated provider-led scans, industry reports, vendor security advisories, and CVE feeds.; Critical vulnerabilities are prioritised and patched immediately, with fixes tested in staging before deployment to production. Non-critical issues are addressed during the next scheduled maintenance window, typically weekly or monthly depending on risk. Frameworks, libraries, and dependencies are reviewed regularly as part of routine maintenance. Vulnerability information is sourced from platform notifications, vendor advisories, industry security updates, and occasional client-reported issues.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The service uses protective monitoring controls to detect, investigate and respond to potential security incidents. Potential compromises are identified through continuous monitoring of system activity, including authentication events, access patterns, configuration changes and platform logs. Automated alerts are used to highlight anomalous or suspicious behaviour for further investigation. Potential compromises are identified, assessed and handled through a defined incident response process. This includes triage, containment, investigation and remediation activities, with escalation to appropriate technical personnel. Critical security incidents are investigated promptly, with initial response initiated as soon as practicable following detection. Lower-severity incidents are managed through standard incident management processes
• Incident management type: Undisclosed
• Incident management approach: The service operates defined incident management processes to detect, record, manage and resolve service incidents. Pre-defined procedures are in place for common incident types, including service availability issues, security events and performance degradation. These procedures support consistent triage, prioritisation and resolution. Users can report incidents through support channels, including a service desk and agreed contact methods. Incidents are logged, tracked and prioritised based on severity. Incident updates are provided to users during resolution. Following significant incidents, incident reports can be made available, outlining the nature of the incident, actions taken and any preventative measures identified, in line with contractual agreements.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 18 September 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 18 September 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 95401ffd-8dfb-4147-bd1b-db17e4b1c18a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 07578a37-64ba-4444-b6a8-c09c1e2db34b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.