DIGITAL CLARITY LTD

Process Automation

Robotic Process Automation (RPA) replicates interactions of people and technology to automate operational and support processes quickly, cost effectively and reliably. Our suite of robotic processes ensure the bespoke development of an agile robotic automated processes. Our robotic process automation (RPA) services support both cloud and on premise applications

Features

• Cost saving across the business
• Significant process improvements, get more done in less time
• Redeployment of resources to higher value functions
• Improved productivity
• Improved quality
• Improved customer service
• Improved compliance
• Bespoke design
• Enterprise design

Benefits

• Reduce operating costs and increase throughput
• Get more done in less time, Add/change processes as needed
• Offload tasks to robots, focus on the customer
• Minimise manual, error-prone processes
• Expand virtual workforce quickly and easily
• Increase compliance
• Eliminate human errors to improve customer satisfaction
• Enterprise design allow all areas to realise benefits
• Improved information automatically generated for all business areas

£550 to £1,100 a person a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

281504466130845

Contact

Pete Knowles
07590815590
Pete.Knowles@digitalclarity.co.uk

Planning

• Planning service: Yes
• How the planning service works: Using the latest Data Mining techniques we will be able to visually demonstrate your processes in action, showing adherence, wasted effort, teams performance, cost and the number of variants currently being adopted. ; ; We will then be able to design processes that are simple with unnecessary steps removed ensuring your processes are optimal and ready for automation if applicable. ; We want to turn core knowledge into common knowledge across your whole organisation and ensure your new processes form the successful building blocks for your organisational strategy
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training and user documentations are provided as part of the project deliverables. Enhanced training provided for RPA deployment and monitoring capabilities
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide a comprehensive quality assurance and performance testing service for our RPA implementation. This is offered throughout the entire life cycle of our product development to ensure we provide our clients with a bespoke solutions to meet their needs. We offer quality assurance for both our own work and our clients by conducting reviews, assessments and architectural design reviews. We conduct a range of testing services to ensure our RPA solutions are performing to required level for our clients.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: Bespoke support for the products can be agreed with the client. Level 2/3 support is included with the service

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response provided within 1 hour, excluding weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide levels of support dependent on clients requirements. Response times depend typically fall within within 1 to 16 hours excluding weekends

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Celonis & Automation Anywhere

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We are driven by the values of equality, diversity, and inclusivity. Founded on the belief that every individual deserves an equal opportunity to thrive, we have made it our mission to create a workplace where differences are not only accepted but celebrated.; ; Digital Clarity is committed to promoting equal opportunities at every level of our organisation. From recruitment and hiring to career advancement and beyond, we actively seek to create a level playing field for all individuals, regardless of their background, identity, or experiences.; ; We believe that diversity is our strength, and our recruitment practices reflect this. We proactively seek out candidates from diverse backgrounds and underrepresented groups, ensuring that our talent pool is as varied and dynamic.; Inclusive Culture:; ; At Digital Clarity, inclusivity is more than just a buzzword; it's a way of life. We have cultivated a culture of openness, respect, and understanding, where every employee feels valued, respected, and empowered to be their authentic selves. We strive to create an environment where everyone can thrive.; ; We recognise that diversity drives innovation, and we are committed to providing opportunities for growth and advancement to all our employees. Through mentorship programs, leadership development initiatives, and ongoing support, we empower individuals from all backgrounds to reach their full potential and make meaningful contributions to our company and society at large.; ; At Digital Clarity, we understand that promoting equality is not just the right thing to do; it's also good for business. That's why we lead by example, advocating for equal rights and opportunities both within our organisation and in the communities where we operate. By championing diversity and inclusivity, we not only create a better workplace but also drive positive change in the world.

Pricing

• Price: £550 to £1,100 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Pete.Knowles@digitalclarity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.