Red Badger

Integrated Design and Development

Red Badger helps large organisations deliver innovative, user-centered products and services. Our User Experience (UX), Service and Product Designers consolidate insights gathered to deliver strategic goals, improved customer experience and delightful products. They work alongside engineers and QA to deliver design just-in-time, ensuring feasibility, quality and efficiency of the solution.

Features

• Collaborative, cross-functional team: engineering, quality assurance, service & product design
• Design-development pairing to drive instant learning and rapid development
• User-centered culture change and transformation via design thinking
• Tracking of performance metrics to enable continuous improvement
• Comprehensive, strategic QA: functional, non-functional, browsers, devices, automated testing
• User-centric, data-driven decision-making driving roadmap planning
• Continuous integration & continuous delivery, pipelines as code, automated deployments
• Expert understanding of accessibility, responsive and DevOps requirements and needs

Benefits

• Transparent risks, governance and accurate forecasts
• Improved user experience with delightful and functional products
• High quality, thoroughly tested, supported and maintained code
• Efficiency and reduction in risk through lean UX methodologies
• Knowledge sharing, internal capacity building and upskilling with integrated teams
• Incremental delivery enabling fast feedback loop, reducing waste and cost
• User-centred problem definition ensuring desirability, viability and feasibility
• Team autonomy and aligned stakeholders around vision and KPIs

£500 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.godfrey@red-badger.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

281864698657456

Contact

John Godfrey
07711 314282
john.godfrey@red-badger.com

Planning

• Planning service: Yes
• How the planning service works: We offer planning services based on Agile principles, understanding that the scope will change throughout the project. We believe change is inevitable. Only the scope of an iteration is fixed. This provides our clients with a great deal of flexibility and also makes them part of the team throughout the project.; Working in cross functional teams with clients means that planning is a collaborative function of the overall delivery process.; ; We work with the client to create flexible, estimated roadmaps, and release plans, including the identification of costs, skills required, assumptions, risks, issues & dependencies.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We understand the importance of leaving a lasting legacy. Red Badger’s approach to training is to ‘show’ rather than ‘tell’. Through inspirational delivery techniques we coach by doing. This allows real life experience, learnings, processes to be handed over to our clients, and for projects to remain successful.; ; We work in blended teams made up of a mixture of consultants and client resources ensuring knowledge transfer and internal ownership. We facilitate handovers by ensuring lean documentation is created alongside code, designs, and other assets.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We use Kanban, a visual Agile methodology to deliver; minimising waste and providing unique visibility of project status. We run ceremonies such as daily stand-ups, retrospectives and show and tells, but first work with stakeholders to ensure our process fits with their reporting schedule.; ; The Discovery phase is about understanding both the context of the problem and the problem itself, establishing relationships and ensuring we’re ready to hit the ground running when Alpha begins.; The Alpha stage is a cycle of learning, prototyping and testing to refine the MVP for build. Success for this phase will be a prototype MVP which has passed the Alpha assessment, and is ready for Beta build and rollout to end-users in as short a time as possible.; ; We aim to build a continuous integration and deployment pipeline from day 1 of Alpha. Discovery will continue throughout each phase; represented with a Discovery column on our Kanban board.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Red Badger provide testing facilities including unit, integration, automation, UI, accessibility and manual testing. ; ; Providing a consistent test approach allows developers to understand the framework upon which code is developed and allow them to rotate throughout teams with minimal learning curves between projects.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: The support provided by Red Badger will depend on the service provided and will be developed with clients on a case by case basis. This can include, but is not limited to 24/7 out of hours technical support, first, second, third line support and bug fixes and enhancements.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our out of hours support covers evenings, weekends and bank holidays, all year round. Our standard support response times range from 15 minutes to 1 business day, depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.; ; The tailored SLA also defines the agreed hours of support available, which can range from 24x7 to weekdays 09:00 to 17:30.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Out-of-hours support is provided by experienced engineers and support managers and has an associated callout cost that is agreed with the client taking in to account their individual needs. High priority tickets are raised when users unable to complete golden paths due to serious failure of a primary service affecting multiple end-users or customer’s staff. Medium priority tickets are raised for faults to secondary service causing medium business impact. These do not obstruct golden paths and workarounds are available. Low priority tickets are raised for cosmetic changes and those that do not affect site functionality. In-hours support is available during normal working hours, weekdays 9:00 to 17:30 at no additional cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Red Badger is committed to combating the climate crisis and encouraging our collaborators to do the same. As well as publishing several articles on how we can help fix the climate crisis through the circular economy and digital technology & how we can keep track of our organisation’s carbon footprint as we’ve adapted to remote working, we’ve also improved the facilities in our office space to be more sustainable by introducing better waste management practices and working with nearby companies to establish effective ways to reach net-zero targets.
• Covid-19 recovery:

  Covid-19 recovery

  As a result of the COVID-19 pandemic, Red Badger has implemented measures to enable employees to feel safe when working. We’ve adapted to a “remote-biased” approach, where employees are free to work remotely or from our main office, where we’ve implemented social distancing measures and limits to the total number of employees who can be present in the office at any given time through a desk-booking system. We also cover the cost of Lateral Flow Tests for employees, so we can continue to work safely during periods of higher cases.; ; Red Badger has contributed used technical equipment including laptops to a local charity (You Make It - who supports disadvantaged women in Hackney and Tower Hamlets) to support their mentoring and coaching programme to adapt to remote settings. Our employees also support the charity as mentors for their cohorts. We’ve also organised several collections for local food banks in our area of London.; ; Working with NHS Wales, Red Badger delivered a digital service that integrated with the existing NHS Test & Trace App. This service provided a fast and simple way for Welsh citizens to register their details in order to apply for self-isolation support payments, as well enable Welsh local authorities to digitally verify claims for eligibility.
• Tackling economic inequality:

  Tackling economic inequality

  As part of Red Badger’s initiative to improve diversity and inclusion (D&I) in the tech industry, we want to find ways to encourage those who may not have considered roles in product development (UXD, Insights, Strategy, Engineering). We’re in the process of launching an outreach programme, a series of workshops targeted at underrepresented and disadvantaged youth to help break down perceived barriers to entry to the tech industry. We’ve also welcomed a number of interns through our partnerships with organisations such as You Make It & Pinpoint Inc.; ; In addition to facilitating collaborative work with organisations such as The Huracan Foundation, our social value task force also drove an Open Source project to build the Pride in London digital festival application for the 2018 Pride Parade. By being open, we encouraged the design and tech community to get involved and build a long-term pool of technical volunteers that can sustain the app into the future. Proof that this worked came the following year when we handed over technical custodianship back to Pride in London and enabled others to continue development for 2019 and beyond.; ; In 2021, we founded “Mission Beyond” as a Charitable Company Limited by Guarantee. An output of Mission Beyond is the “Open Doors” platform: initially prototyped as a tool to help young unemployed or underemployed people recognise and hone their capabilities & skills relevant for the workplace, its conversational interface gives them personalised advice on how to discuss their skills in their CV, job applications and interviews. Having validated its utility and desirability with potential users, Mission Beyond is now securing resources to further build and roll out Open Doors as an ambitious national, digital infrastructure to connect and scale all the interventions, organisations and people supporting and guiding disadvantaged young adults into jobs and career progression.
• Equal opportunity:

  Equal opportunity

  Red Badger is making Diversity and Inclusion (D&I) part of our core strategy. We have set clear, measurable goals focusing, initially, on ethnic & gender diversity within our organisation. We aim to achieve 50/50 gender diversity by 2024, as well as aiming for 40% of our employees to be from non-white backgrounds. These goals will be reviewed annually to assess our progression whilst also carrying out activities to better improve our understanding of diversity & inclusion, including wage gap analysis and voluntary company surveys on diversity and inclusion related data. We’ve incorporated new software into our recruitment process, allowing us to measure the diversity of channels used for advertising vacancies.; Red Badger is also a Disability Confident Committed employer & recently became Stonewall Diversity Champions.
• Wellbeing:

  Wellbeing

  Red Badger introduced core hours to allow employees to be able to fit work around their lives in an effort to increase equity primarily for those with caring responsibility, as well as enabling female employees to feel safe to exercise outdoors in the winter months, and providing more flexibility for all as a result. We also offer genderless, shared parental leave. Red Badger also has a number of employees who are certified Mental Health First Aiders, people who have been trained to recognise common signs of poor mental health and how best to provide support to those who may be in distress. We also offer 24/7 mental health support through WeCare, as well as personal or professional counselling through our Employee Assistance Programme.; ; Our employee-led working group, the social value task force, looks for opportunities for Red Badger to have an impact in our communities and as a result of their efforts, Red Badger now matches PAYE charitable contributions to a charity of employees’ choice, as well as a stipend to match any out-of-hours time spent volunteering or contributing to Open Source projects. We also created a new policy which gives all employees a volunteer day, a paid day off to contribute to a volunteering activity of their choice.; ; Red Badger has also worked with the government’s Tackling Loneliness task force, leading a collaborative workshop in February 2022 to help uncover how digital solutions can be scaled to support the reduction of loneliness across the UK.

Pricing

• Price: £500 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.godfrey@red-badger.com. Tell them what format you need. It will help if you say what assistive technology you use.