XTRAVIRT LIMITED

VMware Horizon Cloud Service on Microsoft Azure

Horizon Cloud on Microsoft Azure: a VMware subscription service and includes software that allows the deployment and use of desktops and applications hosted on your Microsoft Azure infrastructure capacity and access to the VMware-hosted cloud control plane the management console (“Horizon Cloud Manager”) to orchestrate and manage the virtual workloads.

Features

  • Desktops and applications delivered from the public cloud or on-premises
  • Fully-managed virtual desktop and application infrastructure
  • 99.9% guaranteed uptime service level agreement for VMware managed controlplane
  • Remote Access
  • Automated updates delivered to cloud-hosted control plane
  • Global Data Center Location

Benefits

  • Access Windows desktops and applications from any device and location
  • Improve productivity by getting desktops up and running in minutes
  • Simplify IT management with easy to use management console

Pricing

£233.64 a unit a month

  • Education pricing available

Service documents

Request an accessible format
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Framework

G-Cloud 13

Service ID

2 8 2 0 7 5 3 7 9 7 2 4 5 5 2

Contact

XTRAVIRT LIMITED Tash Benford
Telephone: 08004880038
Email: accounts@xtravirt.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
Horizon Cloud on Microsoft Azure supports six different series of Microsoft Azure VM Instance-types for virtual desktops and Farms across Azure’s global regions. During your Subscription Term: Provision any mix of applications and desktops up to the total quantity of seats purchased. The number of desktops that can be hosted will vary with selected desktop model, the virtual machine instance type, and the hardware resource capacity available within your current Microsoft-Azure limits, up to a recommended maximum of 2,000 concurrent connected sessions per Horizon-Cloud Node. VM operating-system licensing requires use of your own licenses purchased through your Microsoft licensing distributor.
System requirements
  • You must use your licenses purchased through Microsoft licensing distributor
  • Customer must provide anti-virus system licensing on their own
  • Please visit https://bit.ly/2UOoWOu for more details

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please refer to our website for support details: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-severity-definitions-response-time-business-hours-datasheet.pdf ● Production Support details can be reviewed directly by visiting: https://www.vmware.com/support/services/production.html ○ Production Support Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical resources, knowledge base, discussion forums ○ Cloud updates
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
VMware supports software components of VMware Horizon Cloud Service on Microsoft Azure that are hosted by VMware in the cloud and deployed to your Microsoft Azure cloud. It includes support for the deployment of the Pod, VDIDesktops, RDS-desktop and remote application availability, access to the components in the Horizon Cloud Service cloud control plane, and the software components of VMware Horizon Cloud Service on Microsoft Azure that are deployed to your Microsoft Azure cloud ● Production Support details can be reviewed directly by visiting: https://www.vmware.com/support/services/production.html Production Support Overview: ○ Available by Region ○ 24x7 support for Severity 1 issues ○ Unlimited number of Support Requests ○ Up to 6 Administrators ○ Online access to documentation and technical resources, knowledge base, discussion forums ○ Cloud updates
Support available to third parties
Yes

Onboarding and offboarding

Getting started
For IT Admins, extensive training and support is provided to help ensure a successful deployment. This training is conducted by a dedicated deployment team with support from our solution architecture group. Customers are responsible for training their end users in how to use the View clients. Documentation is available on VMware.com, and the clients are very simple to use.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users have a variety of ways to extract the data via third-party tools such as Data Backup, File Shares or by using USB Drive Redirection or Client Drive Redirection to copy files from the VDI Desktop to an on-premises location
End-of-contract process
Full termination of the Horizon Subscription service due to contract expiration, termination, cancellation, or any other cause will result in permanent loss of access to the environments, discontinuation of account services, and a deletion of such environments, configurations and data according to VMware’s internal data retention policy. Prior to terminating the Horizon Subscription service we would recommend that all data be removed by the customer from the desktops and platform. VMware take no responsibility for backing up or retaining customer data

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Horizon Cloud on Microsoft Azure supports mobile access with the Horizon Client or HTML 5 from supported browser. Features specific for mobile devices include easy navigation and access to program and user's files called unity touch, external keyboards, native gestures, onscreen keyboard and external monitor support. The VMware Horizon HTML Access client does not support certain features when used in mobile browsers. See features listed in the note on this topic page in the VMware Horizon HTML Access User Guide 4.10: docs.vmware.com/en/VMwareHorizon-HTML-Access/4.10/html-accessuser/ GUID-20F0C9F6-7DE9-4D3D-8095- 391C9F795F54.html . For more information, see the VMware Horizon HTML Access documentation topic at docs.vmware.com/en/VMware-Horizon-HTMLAccess/4.10/html-accessinstallation/ GUID-649151B0-070F-463B-B7FD12B500973BF0.html
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The Service Offering includes access to two self-service consoles: VMware Account Management Console (“VMware Customer Connect”) provides access to subscription status, integrating navigation, viewing and management of all VMware product licenses and support under a single account. It also allows you to download the Horizon Cloud on Microsoft Azure software components such as Agents, etc. VMware Horizon Cloud Manager (“Console”) is the primary interface for consumption and management of the Service Offering, including domain binding, gold pattern management, desktop provisioning, application provisioning, user customization provisioning, end user entitlement, and other management operations.
Accessibility standards
None or don’t know
Description of accessibility
VMware is dedicated to support customers to make VMware products and technologies accessible to people with disabilities. However, Horizon Cloud on Azure has not undergone an accessibility assessment at this time
Accessibility testing
Please visit https://www.vmware.com/uk/help/accessibility.html for an overview of the accessibility testing conducted on the various VMware products and services at this time
API
Yes
What users can and can't do using the API
Horizon Cloud customers can use administrative credentials to programmatically (via REST API) instruct any action that is available via the Horizon Administration Console. That includes but is not limited to provisioning and changing pools, entitling users to pools, and extracting reporting information. Documentation is available upon request. There is no test environment for the API.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Scalability of the solution is contingent on your licensed Microsoft Azure Infrastructure capacity You must verify licensing requirements and restrictions with your Microsoft Licensing distributor

Analytics

Service usage metrics
Yes
Metrics types
Use the Reports page to access various reports related to end users' desktop and application sessions. ● Reporting types ○ User Mapping ○ Desktop Mapping ○ Desktop Health ○ Utilization ○ Azure Concurrency ○ URL Configurations ○ Agent Versions ○ Sessions ○ VDI Application Usage ○ User Usage Report
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
VMware, AWS, Google, Microsoft, VEEAM, Zerto, Runecast

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data using USB Drive Redirection or Client Drive Redirection which is part of Horizon Cloud Users have a variety of ways to extract the data via 3rd party tools such as Data Backup, File Shares or by using USB Drive Redirection or Client Drive Redirection to copy files from the VDI Desktop to an on-prem location
Data export formats
  • CSV
  • Other
Other data export formats
  • Export or print data from the Service Center user interface:
  • Export to CSV, Excel or PDF formats
  • Export templates from Horizon View with Helpdesk Console
Data import formats
Other
Other data import formats
Import desktop templates from Horizon View

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Microsoft Azure VPN/Express Route is supported by product and customer configured.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% SLA - Additional information is available here: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmwarehorizon-cloud-on-azure-service-level-agt.pdf
Approach to resilience
The Horizon Cloud on Microsoft Azure is designed for high availability through dedicated hardware and services per tenant. More information is available on request.
Outage reporting
● https://status.horizon.vmware.com
● Customers can optionally subscribe to updates

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
The Horizon Cloud on Microsoft Azure service is integrated and tied to a customers Active Directory environment. End Users authenticate with their credentials along with optional 2FA. Administrators can also use 2FA for authentication to the Administration Console. - Authenticate access via identity provider when Horizon Cloud is integrated with Workspace ONE
Access restrictions in management interfaces and support channels
Access management controls for VMware personnel aligns to PCI standards. Access controls for customer administrators is outlined by visiting https://docs.vmware.com/en/VMware-Horizon-CloudService/services/hzncloudmsazure.admin15/GUID-1DD4F3A7-E3CB-4786-A2D4-C356C0EDA9CE.html
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman & Company, LLC
ISO/IEC 27001 accreditation date
04/05/2018
What the ISO/IEC 27001 doesn’t cover
The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the management of the infrastructure and services used to support VMware’s in-scope cloud services and in accordance with the statement of applicability version 1.0 and aligned to the control set in ISO/IEC 27017:2015 and ISO/IEC 27018:2019. Assets within the scope of the ISMS include information, software, databases, hardware, and employees supporting the in-scope VMware cloud services.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
13/07/2021
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
VMware provides CAIQ listings for a number of services. Listings specific to VMware can be found by visiting https://cloudsecurityalliance.org/star/registry/vmware-inc/ Horizon Cloud on Microsoft Azure details are available by visiting https://cloudsecurityalliance.org/star/registry/vmware-inc/services/horizon-cloud-onmicrosoft-azure/
PCI certification
Yes
Who accredited the PCI DSS certification
360 Advanced
PCI DSS accreditation date
June 2018
What the PCI DSS doesn’t cover
Customer managed Microsoft Azure infrastructure capacity that is paired with the Horizon Cloud Service on Microsoft Azure service. See the VMware Horizon Service Description for additional information on customer and VMware-managed components for the service
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • SOC2 Type II
  • ISO27017
  • ISO27018

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We model our security framework using the NIST SP 800-53 and ISO 27001 guidelines. - We have an Information Security Governance Committee (ISGC) that is chaired by members of senior management and representatives from our Information Security, IT Operations, HR, Marketing, Facilities and Legal teams.
Information security policies and processes
Our Information Security Program is modeled using industry best practices and regulatory standards, including NIST SP 800-53 and ISO 27001. We maintain our own Information Security Program and Policies to protect customer data hosted in our systems and perform annual reviews and audits of our program to ensure the integrity of our hosted offering. The VMware Information Security team manages the enforcement, development, and maintenance of information security policies and standards to ensure VMware Information Assets are preserved in a security environment, in accordance with generally accepted best practices, focusing on VMware business and risk objectives. The VMware Information Security Team is responsible for updating policies as threats and technologies change, initiating and managing periodic reviews of the information security policies and standards, as well as evaluating exceptions to information security policy and standards. -- Our Information Security team oversees organizational compliance while team leads in conjunction with IT and HR teams help enforce department-level compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our Change Management process for updating the solution is executed according to our standard internal change management policy. The process involves completion and submission of change control forms, review and analysis of the change by the appropriate operations teams and scheduling of the update or change according to its severity level. All changes undergo our standard testing and validation process. If for any reason a change is unsuccessful or does not pass the required testing phases, our teams execute a fallback plan as documented in the change control form
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
VMware has a Vulnerability Management program backed by approved and tested policies and procedures. Scans are performed regularly on internal and external systems. System and application owners are required to address critical/high vulnerabilities with a corrective action plan within 5 days of discovery. Other vulnerabilities need to be addressed with a corrective action plan within a reasonable timeline. Risk analysis/acceptance are performed on vulnerabilities to confirm the vulnerability and determine the appropriate means of addressing it. Senior management and IT and Information Security senior management are required to approve the existence of risks associated with vulnerabilities that are not patched.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our cloud support staff have configured the system to notify IT personnel if the central processing unit (CPU) utilization is too high, disk space limited, memory issues, key service failures, bandwidth utilization, power consumption, or other performance items. - IT Operations has subscriptions to pertinent vendor security and bug-tracking mailing lists. - After analyzing the severity and impact, network, utility and security equipment is patched or upgraded.
Incident management type
Supplier-defined controls
Incident management approach
In the unlikely event of an incident, we follow a formal Incident Management Plan that is maintained as part of our Information Security Program. Incidents and breaches are reported to the appropriate Cloud Operations team for categorization and resolution, and issues are escalated to senior management according to a pre-defined protocol (e.g., if the incident is categorized as "Urgent"). Alerts, responses and resolutions are tracked through to completion, and a post mortem report is prepared for review by internal stakeholders and our Information Security Governance Committee.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

VMWARE: Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. Xtravirt has taken initial steps to reduce our environmental footprint via the wholesale adoption of cloud services, reducing unnecessary consultant travel, and recycling of technology for reuse rather than waste. Where we supply or use technology, we ensure that we and our suppliers conform to WEEE Directive. We target being carbon neutral by 2025 and guide our staff to be responsible digital citizens. Where required, we support the definition and delivery of sustainability targets aligned to engagements and assist in the identification of opportunities across the customer organisations. Solution designs and engagements provide opportunities to support customer sustainability objectives, scaling capacity in line with adoption to avoid idle technology and sourcing solutions that minimise waste. Remote delivery of services is facilitated wherever possible by using effective digital collaboration services, minimising unnecessary travel. Internal prioritisation and delivery progress of environmental and sustainability commitments and initiatives are reviewed on an annual basis
Covid-19 recovery

Covid-19 recovery

VMware: Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people Xtravirt helps organisations develop, deploy and operate technology and IT services that support effective remote working, enabling those who are vulnerable or isolating to continue to accelerate their return to work and contribute as an active and valued member of the workforce regardless of their location
Tackling economic inequality

Tackling economic inequality

VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. VMware Responsible Sourcingsupports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities. Xtravirt is a member of the Living Wage Foundation. This foundation is at the heart of the independent movement of businesses, ‎organisations and people who believe that a hard day’s work should mean a fair day’s pay. It ‎recognises and celebrates the leadership shown by the 6,000 Living Wage Employers across the UK ‎who voluntarily commit to ensure their staff earn a real Living Wage that meets the cost of living.
Equal opportunity

Equal opportunity

VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI). Xtravirt is an equal opportunities employer. All job applicants receive equal treatment regardless of race, colour, ethnic or national origin, marital status, sexual orientation, disability, religion or age.
Wellbeing

Wellbeing

At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

Price
£233.64 a unit a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@xtravirt.com. Tell them what format you need. It will help if you say what assistive technology you use.