HULT ASHRIDGE EXECUTIVE EDUCATION

Leadership Live - Online Learning Platform

Leadership Live is our on-demand executive education platform accessible on any device. Learners can access courses, bite-size content, self-assessment's and other formats of content developed by our world-class faculty, and tailor their experience to focus on their learning priorities. We can also offer customisation specific to the client's needs.

Features

• Available on any device and browser, to study anywhere, anytime
• A variety of formats to adapt to different learning styles
• Hosting company content PDF documents only, <50 pieces
• Single Sign-On integration with LMS/company software
• API integration of content with LMS/company software
• Dashboard analytics for reporting
• Certificates awarded upon course completion
• Personalized learning path, recommended content for learners
• Learner support to ensure engagement and progress supported by AI
• Push notification emails to keep engagement during the whole training

Benefits

• Unlimited access to full platform content 24/7 from any devices
• Provides even more detailed reporting for better proof of ROI
• 2 Faculty led Live Lessons per month, on development topics
• Clients can push the most relevant content to respective groups
• Integrates with any LMS using SSO for smooth learner journey
• Personalised learning for all levels of the organisation
• Content from a triple accredited business school from our Faculty
• Full customer success management support throughout your subscription
• Integrated company branding and competency mapping to your organisation
• Content focuses on critical professional and human centered skills

£50.00 to £265.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.barralet@hultef.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

282432134921654

Contact

Louise Barralet
01442902160
louise.barralet@hultef.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our platform can be integrated with any Learning Management System.; ; We provide safe data storage in highly-secured facilities.; Our data storage options meet GDPR and worldwide data privacy requirements.; We follow a tried-and-tested data handling procedure.
• Cloud deployment model: Private cloud
• Service constraints: Computer; Windows-based PC; Mac; Smartphone; Android OS: Latest 3 major versions; iPhone OS: Latest 3 major versions; Processor Speed; 1.8 Ghz; Computer memory; 1.0 GB; Screen; 1024 x 768 pixels (full screen); Sound Card; Required; Peripherals; Headset with microphone or separate microphone; and speakers; Bandwidth; Download: 512 kbps; Upload: 100 kbps; Web browsers; Google Chrome: Latest 5 major versions; Microsoft Edge (Chromium-based); Mozilla Firefox: Latest two major versions, plus latest ESR version; Safari: Latest 3 major versions; Cookies; First party cookies enabled; Javascript; Enabled
• System requirements:
  • Windows-based PC or Mac
  • Android OS and IPhone OS - latest 3 versions
  • 1 licence per user per year
  • Web browsers Google Chrome, MS Edge, Firefox, Safari
  • Computer memory 1.0GB

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have technical support 24/7 via email and also telephone support during working hours (UK 9am - 5pm) via the digital team.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7 email technical support; We provide telephone support during working hours (UK 9am till 5pm); Our email is supported by technical engineers; All clients have an account manager allocated to them also to assist; All support is included within the subscription price of the licence
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Pre-launch Support; Consultative approach ; Company playlist prepared at launch + grouping function to push content to specific group of users.; Learner communication support and launch strategies ; Access to reporting for project managers; Implementation plan; Technical and content customizations; Our dedicated Customer Success Managers are experts at driving and maintaining learner engagement during their learning journey.; Our service levels guarantee the best user experience, engagement and satisfaction as well as levels of customization at the individual and company level, maximizing learning outcomes and impact.; We provide onsite and online demos and documents to support with training.; Enrolment and set-up for users; Program kick-off and launch support (webinars, communication etc); On-going learner’s support (video, technical and academic support, etc); On-going promotional support with input like push notification emails, trends in the ogranization,; Partnership reviews and analytics with access to reporting toold
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can request a copy of their data in a DSAR format. Otherwise we retain data for 2 years after conclusion of contract – within GDPR requirements.
• End-of-contract process: At the end of a contract if the client is not renewing following an end of review feedback meeting we simply terminate the service and all data will be deleted.; Included; Self-Study – Full access to all content ; Unlimited access 24/7 from any devices; Development Mapper – assessment; Courses with certificate of completion ; Curated playlists, tailored to individual and company needs; Faculty insights; Self-Assessments ; Social engagements (trends in your company and peers' engagement); Access to progress and usage; Automatic access to content added during access period; Support Customization; Personalized learning path; Technical and academic support via email support; Progress tracking & achievements ; Live elements; Live sessions – led by faculty on emerging/news topics; HR Dashboard access for select admin users; Analytics and recommendation based on population engagement with platform ; Grouping functionality to serve content to different targeted groups of users; Development Mapper (needs analysis survey); Communication Pack; Program Implementation Plan; Company course Kick-Off (on-site support if possible); Feed to add into your internal communication channels; Regular Partnership Reviews ; Push content to learners – notification emails; Motivation engine and study reminder emails ; Learning Analytics Tools – HR Dashboard; Results and learning outcome analysis; Learner impact survey

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no difference to accessing the platform via Windows based PC or Mac to the web application for Android OS and IPhone OS.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: API Feeds offer a way to stay up to date with the latest content. They update automatically when new content is added to Leadership Live. ; Feeds have many potential uses: it might be possible for feeds to be displayed on your intranet, in your LMS or in your email app. Feeds can also be used by developers to integrate Leadership Live with other systems. ; Users accessing content via links in these feeds can be authenticated using SSO. ; These are links to content within Leadership Live. Users can be authenticated using SSO. You can insert these links into your intranet, LMS, or an e-mail newsletter, for example. ; You can copy links for individual pieces of content using the table below, or export links for all content available in your subscription. CSV format is useful for viewing in spreadsheets or importing into other systems, whilst JSON is most useful for software developers.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customization for the organization; Company branding of the platform; Company curated playlist ; Hosting company content; Competency framework mapping; Customization of assessment and PDP input; Customized Curated Playlists for the whole company

Scaling

• Independence of resources: We use balance loader resources in order to make sure our platform has enough bandwidth and apply OWASP principles to our build. We also apply a backup plan in order to get the platform ASAP running if it should fall.

Analytics

• Service usage metrics: Yes
• Metrics types: HR Managers can access our HR dashboard in real time 24/7 including:; Activity; Number of active learners; Regions with active learners; Achievements; Assessments completed, content access; Certificates of completions earned; Key subject and trends; Preference of learning style and time of engagement; Relevant topics and development areas; Group and Playlist data tracking; We also provide CSM support to give you monthly reports and review meetings to provide you with customised reporting.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: More information on request
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All of this data is exportable in the form of a CSV file or JSON file via our HR Dashboard.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON File
  • CSV
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Excluding the circumstances of Unavailability set out in paragraph 0 below, Ashridge will use all reasonable endeavours to ensure that the VAP is Available for 96% of the time calculated over each calendar month during the Term of the Client's subscription.; We will provide an email alert if there is a level of unavailability outside above our SLA.
• Approach to resilience: We provide safe data storage in highly-secured facilities; Our data storage options meet GDPR and worldwide data privacy requirements; We follow a tried-and-tested data handling procedure; ; More details on request
• Outage reporting: We will provide an email alert if there is a level of unavailability outside above our SLA.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: Access to systems holding client data or maintaining infrastructure log all system access and the individual and their location performing the action. Log data is pro-actively analyzed to identify and prevent behavior that falls outside of our guidelines or that could indicate malicious intent.; Logs are stored separately from our production environments to allow logs to be accessed and audited even if any of our systems are compromised.; Real time monitoring is in place that locks users out of a system who perform non-standard activities or routines and need to be reactivated by a system administrator.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AWS
• ISO/IEC 27001 accreditation date: March 2022
• What the ISO/IEC 27001 doesn’t cover: TBA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • TISAX
  • ISO14001
  • ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Externally validated measures to ensure we follow the guidelines of quality and security for; ISO27001; ISO9001; TISAX; ISO14001
• Information security policies and processes: IT security policy (AEOD) full document on request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We follow OWASP principles towards our Change Management process, where we track any changes to our platform in a staging environment before release. We also consider the impact of a technical change with various stakeholder engagement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct scans of our platforms in order to assess potential threats and we have a criticality response time for any threats which are identified in this process. Serious threats are responded to and patched within 48 hours
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate various industry standard approaches towards protective monitoring of our platform. This includes penetration tests and vulnerability scanning. Incidents that occur to our platform are reviewed and given a criticality rating and responded to accordingly, with high severity being within 48 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can email our 24 hour support address or contact their Customer Support Manager.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At EF Education First, we are proud that our language, travel, cultural exchange and ; academic programs create positive impact for people around the world. Whether it’s ; by gaining knowledge, learning to communicate in a new language, or connecting ; across cultures, we want everyone to have the chance to experience the world. ; Climate change, however, threatens the world and all of us who call it home, so we ; intend to do our part to help ensure a more sustainable future for generations to ; come.; We are therefore excited to announce Hello Zero, our vision and commitment to ; voluntarily offset all of our global carbon emissions. The first step in this ambitious ; program is the EF Forest Initiative, a project to create and conserve forests around ; the world. Our goal with Hello Zero is two-fold: to be carbon negative every year ; starting in 2021, and to eventually become historically carbon neutral, removing all ; of the carbon we have ever emitted, directly or indirectly in association with our ; programs, since EF’s founding in 1965.; ; Leadership Live offers a course - Navigating a New Future: Leadership for Net Zero to help learners understand how they and their organisation's can assist with climate change. We also have curated playlists with various formats of content to support and educate.

  Covid-19 recovery

  Ashridge is part of the global EF family, and at a group and local level we do support several of the policy themes both in the UK and wider afield. Our work is ongoing around the contract and we can use this to demonstrate what we are doing in these areas. Leadership Live contains content to support Covid-19 recovery in the formats of video, learning model and research faculty insights.

  Equal opportunity

  Hult EF as an Equal Opportunity Employer understand the need for educating on DEIB (Diversity, Equity, Inclusion and Belonging).; ; Leadership Live provides interactive certified courses, playlists, podcasts that will help learners achieve the following.; ; Understand the importance of diversity, equity, and inclusion for workspaces; Be able to describe and analyze key issues of diversity, equity, and inclusion in one’s work environments and community; Grasp the power of diversity as a tool for creativity, and productive collaboration in the workspace; Have the opportunity to share elements of one’s culture with others; Learn that norms and practices one thinks are universal may be culturally dependent

  Wellbeing

  Our wellbeing policy here at Hult EF to establish, promote and maintain the mental health and wellbeing of all employees through workplace practices, and encourage employees to take responsibility for their own mental health and wellbeing.; ; Hult EF believes that the mental health and wellbeing of our employees is key to organisational success and sustainability.; ; Leadership Live also provides content on wellbeing, stress, kindness and emotional intelligence in different formats such as video's, faculty insights, podcasts, infographics and mindfulness exercises.

Pricing

• Price: £50.00 to £265.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer full access to our online learning platform for 2 weeks. This includes access to our content including Live Lessons.; We can also organise pilot trials for a more lengthy period and this will be arranged on a case by case basis.
• Link to free trial: https://www.hultef.com/en/programs/business-foundations/on-demand-learning/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.barralet@hultef.com. Tell them what format you need. It will help if you say what assistive technology you use.