DELT SHARED SERVICES LIMITED

Virtual Clinical Desktop For Primary Care (GPintheCloud)

GP In The Cloud is a cloud hosted, secure, clinical desktop with access to core applications and connectivity required for the provision of remote primary care, using readily available hardware. The capabilities of the platform are evolving to meet the needs of different CCGs/ICSs.

Features

• Cloud Hosted Windows 10 Desktop with network access to HSCN
• Delivered from Microsoft UK based data centres
• Core technology audited to ISO27001, ISO27018, ISO27017 and ISO 27701
• End to end encryption and encryption at rest
• Login secured by multi factor authentication
• Per-User persistent environment with 2vCPU’s, 8GB of RAM and SSD
• TPP SystmOne and Emis Web
• eConsult, AccuRX and DocMan 10
• Multiple Pathology Systems
• Microsoft Office (either Bring Your Own Licence or an add-on)

Benefits

• Access clinical data by NHS Smart Card (physical or virtual)
• Access to Primary Care clinical systems without dedicated hardware
• Multiple use cases, Locum, Business Continuity, Pharmacy and ME
• Concurrent license model
• Rapid scaling to accommodate new users
• Dedicated portal for user management and reporting

£43 to £64 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.pettitt@deltservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

282491082634064

Contact

Gary Pettitt
01752580291
gary.pettitt@deltservices.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None.
• System requirements: Any Windows 10 compliant device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide standard Service Level Agreements (SLAs) and support hours which are agreed in advance of service commencement. The standard response time is <=30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via self-service portal.
• Web chat accessibility testing: None.
• Onsite support: Yes, at extra cost
• Support levels: We can provide a tailored support level depending on the customer requirements based on the Delt rate card.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is provided an email and phone support if required. It is a simple and straightforward onboarding process.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: There is no user data stored within the service.
• End-of-contract process: There are no exit costs. Service renews monthly unless cancelled by the customer.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The entire service can be customised to meet customer requirements.

Scaling

• Independence of resources: Highly elastic architecture and SLA based support.

Analytics

• Service usage metrics: Yes
• Metrics types: Customer portal showing usage and/or user authorisation status.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There is no data stored within the service.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% and refunds are pro-rate for periods of unavailability.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: 2 factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DSP Toolkit
  • PSN

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus and DSP Toolkit.
• Information security policies and processes: Available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed are committed to the promotion of green initiatives being Net Zero Carbon in line with the UK Governments 2050 target with the following initiatives underway: ; • We have made the switch from fossil fuels to electric vehicles. We are proud to say that 80% of our fleet is now hybrid or electric, and we have electric charging points available at the vast majority of our sites, which are free for staff to use. ; ; • We offer both a cycle to work scheme and an electric vehicle purchase scheme ; ; • All of our offices have minimal gas usage and we purchase renewable energy resources from our supplier for all sites. ; ; • For over 7 years we have worked with Electrotek Solutions Ltd, a zero to landfill IT WEEE (Waste Electrical and Electronic Equipment) waste recycling company who are providing a WEEE waste disposal service and secure Data Destruction.; • In our Print services, all our paper and packing materials comes from sustainable suppliers and is 100% recyclable. We also purchase our paper in non ream wrapped boxes of 2500; using 1 million sheets a year saves 2000 pieces of wrapping going into the recycle bin.; ; • Since 2019 our Print team have been buying our 1 million sheets of paper through the Forest Sustainability Scheme. Our supplier Antalis supports the World Land Trust and protects existing areas of land which in turn, protects the Eco system, communities and wildlife that live there. ; ; • Suppliers must comply with the Environmental Management and Protection Act 2010, and support Delt with complying to its legal and contractual obligations to procure ethically and sustainably. Suppliers are expected to help Delt reduce any supply chain impacts on our environment and any risks associated with delivering sustainable and ethical goods and services.

  Tackling economic inequality

  Our teams, collectively, deliver significant financial benefits with £16M of socio-economic gain (per annum) to the Southwest and over 300 jobs, that would have otherwise left the region, are now supported through our services. ; We are proud of what we do and the benefits our services bring to local people and the local economy it delivers but we are also committed to doing more as described below: ; • We have had some great success recruiting students and apprentices as well as upskilling existing employees through the apprenticeship programme. Many of these have progressed onto permanent contracts and progressed into leadership roles within the organisation. ; • We have strong engagement with schools, universities and colleges throughout the Southwest where we are involved activities such as mentoring, providing internships, delivering career workshop or attending career fairs to ensure we are building pipelines early. ; • We have also signed up to the Armed Forces Covenant with a Silver Award based on the support we provide Service Leavers and Veterans with employment opportunities. We have also signed up to the Care Leavers Covenant which is a national inclusion programme that supports care leavers aged 16-25 to live independently.

  Equal opportunity

  We recognise we can’t build diverse teams with creating an inclusive environment and we are always looking a way to ensure we are creating a workplace where employees have equal opportunities during the entire employee lifecycle. Our current commitments include:; • We consistently invest in staff’s development and progression through a number of bespoke training and development activities including; role specific accredited qualifications and certifications; secondments; apprenticeships; internal employee and leadership programmes; coaching and mentorship; stretch projects ; • Creating work environments, buildings and resource materials which are accessible and inclusive for all; • Fostering a company culture where every voice is welcome, heard, and respected by providing multiple channels for staff feedback – anonymous surveys, staff feedback forums, Delt Rad, Staff Briefings, ; • Eliminating bias in our internal and external hiring process by engaging multiple interview panels in the process; made up of staff from across the organisation including cross functional leadership and team roles ; • Delt is committed to working with suppliers to address the risk of modern slavery in our supply chains. Suppliers are thoroughly assessed for suitability prior to contracting and by meeting the requirements under the Regulation 57 of the Public Contracts Regulation 2015 enabling us to identify any previous convictions of misconduct or mistreatment of staff through their activities. Delt expect all its suppliers to commit to the eradication of modern slavery in their direct working practices, their supply base or in their extended supply chains. Our suppliers are expected to conduct their business activities to the highest ethical standards.

  Wellbeing

  The overall physical, mental and emotional health and wellbeing of our staff has always been and remains a critical component to our commitment to a happy and healthy workplace and it is embedded in all aspects of our staffs’ work life. This commitment was recognised when we received accreditation through the Workplace Wellbeing Charter in 2019 and while we are proud of this achievement it now acts as a guide to ensure we are continuously improving. Our commitments include: ; • Delivering ongoing Health and Wellbeing training for line managers to ensure we are continuously having open two-way conversations that highlight opportunities to signpost support available including Mental Health 1st Aiders, Occupational Health and Employee Assistance ; • Encouraging work-life balance but providing different ways for employees to create flexible and agile working based on their unique requirements

Pricing

• Price: £43 to £64 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day fully functional trial, single user.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gary.pettitt@deltservices.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.