CITY SCIENCE CORPORATION LIMITED

Cadence

Cadence is a cloud-native GIS platform that simplifies designing, building, and publishing interactive maps. It combines advanced geospatial technology with intuitive user experience, enabling organisations to transform complex spatial data into actionable insights through mapping, analysis, visualisation, and collaborative storytelling.

Features

• Fully hosted solution requiring no local software installation
• Create professional maps with advanced styling and visualisation tools
• Buffer analysis, overlay analysis, isochrones, and dynamic filtering capabilities
• Granular permissions management for gatekeepers, editors, and external users
• Supports GeoJSON, Shapefiles, GeoTIFF, CSV, WMS/WFS live feeds
• Scheduled data updates, archiving, and automated data pipeline processing
• Combine maps, text, and images into interactive narrative presentations
• Generate custom reports with charts, tables, and exportable formats
• Responsive design enabling full functionality on desktop and mobile devices
• RESTful API for integration with enterprise systems and applications

Benefits

• Start creating professional maps within minutes without technical expertise
• Share interactive maps securely across teams and external stakeholders
• Transform complex geospatial data into clear, actionable visual insights
• Cloud-hosted solution eliminates infrastructure management and maintenance requirements
• Publish public-facing maps without requiring user login credentials
• Automate repetitive tasks through templated processes and scheduled updates
• Eliminate duplicate data efforts and optimise spatial analysis workflows
• Control data access precisely by user role and sensitivity level
• Access full functionality from any modern browser on any device
• Support strategic decisions with comprehensive spatial analysis and reporting

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidding@cityscience.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

282614733133233

Contact

Laurence Oakes-Ash
01392 440449
bidding@cityscience.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Cadence requires modern web browsers (Chrome, Edge, Safari latest versions). The platform is hosted exclusively on AWS UK/EU data centres and cannot be deployed in other cloud environments. Planned maintenance occurs during low-usage periods with minimum one-week advance notice. The service supports standard GIS file formats; proprietary formats may require conversion. While mobile-optimised, some advanced analytical functions are best suited to desktop use. Integration with legacy systems may require additional configuration.; Support is provided during core hours (09:00-17:00 UK time, Mon-Fri) with out-of-hours emergency support available for Priority 1 incidents.
• System requirements:
  • Modern web browser: Chrome, Edge, or Safari
  • Internet connectivity: Stable broadband connection for cloud access
  • OS: Windows 10/11, macOS, or Linux with browser support
  • Display: For optimum experience 1024x768 resolution
  • Browser Support: Browser must support modern JavaScript/HTML5 standards
  • File formats: Data in GeoJSON, Shapefile, GeoTIFF, CSV, or WMS/WFS
  • User accounts: Valid email address for account creation and authentication
  • Network access: Firewall configuration allowing HTTPS connections to AWS services

User support

• Email or online ticketing support: Yes
• Support response times: Email and online ticketing support provided during core hours at no extra cost. Tickets resolved according to the following support levels: ; - Priority 1 (System failure): 30-minute response, 4-hour resolution target; - Priority 2 (Degraded service): 1-hour response, 8-hour resolution target; - Priority 3 (Minor issues): 4-hour response, 3-5 day resolution; - Priority 4 (Urgent changes): 1-hour response, 8-hour resolution; - Priority 5 (Non-urgent changes): 8-hour response, 2-hour to 10-day resolution
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (Included):; - Core hours: 09:00-17:00 UK time, Monday-Friday (excluding public holidays); - Email and ticketing system with SLA-based response times; - Priority 1 (System failure): 30-minute response, 4-hour resolution target; - Priority 2 (Degraded service): 1-hour response, 8-hour resolution target; - Priority 3 (Minor issues): 4-hour response, 3-5 day resolution; - Priority 4 (Urgent changes): 1-hour response, 8-hour resolution; - Priority 5 (Non-urgent changes): 8-hour response, 2-hour to 10-day resolution; - Monthly availability reports and quarterly service reviews; - Dedicated Account Manager (Dr Thomas Baird); - Product Manager for roadmap coordination (Aaron Fagan-Cooper); ; Emergency Support (Included for P1):; - 24/7 emergency contact number for Priority 1 incidents; - Automatic C-level escalation for critical issues; - No additional cost for P1 emergency response; ; Enhanced Support (Optional, at extra cost):; - Extended phone support during core hours; - Dedicated GIS technical support workshops; - Onsite training and implementation assistance; - Technical Account Manager assignment; - Custom SLA arrangements
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: City Science provides a comprehensive onboarding experience to ensure organisations adopt the platform smoothly and effectively. Initial training includes tailored sessions for different user roles, supported by interactive webinars, live demonstrations, and hands-on workshops covering data upload, layer management, and publishing. Role-specific instruction helps users understand how the platform fits their particular workflows. Supporting materials include detailed training packs with recordings, step-by-step guides, printable references, video tutorials, and a searchable Knowledge Base, alongside context-sensitive help embedded throughout the interface. Ongoing support is delivered through regular free training sessions, drop-in clinics for focused queries, CPD-accredited programmes, and access to a dedicated helpdesk staffed by technical specialists. Organisational onboarding begins with a 90-minute inception meeting to define scope and objectives, followed by stakeholder mapping to identify user groups and the development of three bespoke templates in the first year. A phased implementation approach builds capability progressively. All training materials follow GDS best practice and are designed to be accessible to users without specialist GIS expertise.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats:
  • User guides
  • API reference materials
  • Video tutorials
  • Knowledge base articles
• End-of-contract data extraction: At the end of a contract, users retain full access to their data and can extract it through several secure methods, ensuring business continuity and complete data sovereignty. Data can be downloaded directly in standard GIS formats such as GeoJSON, CSV, Shapefiles, and GeoTIFF, or retrieved programmatically via the RESTful API to support bulk extraction and automated workflows. Platform tools also enable users to export whole projects or large datasets in a single operation. All outputs use open, industry-standard formats and preserve full attribute information and metadata. City Science supports the transition by providing early notice of contract completion, clear extraction guidance, technical assistance during the handover period, and confirmation that all required data has been successfully extracted, ensuring no vendor lock-in. Following contract termination, data is retained for 30 days before being securely deleted in line with NIST 800-88 standards. If preferred, data can be returned on secure physical media, with all destruction processes fully documented and certified.
• End-of-contract process: A standard contract includes a 30-day data extraction period following contract end, during which users retain full access to all export functions and the API. City Science supplies comprehensive technical documentation describing extraction procedures, supports exports in standard formats such as GeoJSON, CSV and Shapefiles, and verifies that all data has been successfully retrieved. After this period, data is securely deleted in line with NIST 800-88, with full exit documentation and an auditable trail provided. Three months before contract completion, City Science begins formal exit planning, reviewing the data inventory, defining appropriate extraction methods and setting a transition timeline. Users receive technical guidance throughout and maintain full access to the platform until the contract ends. Once terminated, data remains available for 30 days before secure deletion from AWS infrastructure, with hardware disposal compliant with ISO 27001/27018, WEEE and IEEE 2883; destruction certificates are available on request. Additional paid services include extended data retention, onsite support, migration assistance, custom transformations, accelerated extraction and data delivery on physical media. These provisions ensure users maintain complete ownership and experience no vendor lock-in.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Cadence has been designed with responsive architecture to work on mobile devices, providing full functionality on smartphones and tablets.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Cadence provides a comprehensive RESTful API for integration with external systems and automated workflows.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Cadence offers a comprehensive RESTful API that lets users automate key workflows and integrate spatial data into external systems. Through the API, users can upload and ingest spatial datasets in formats such as GeoJSON, Shapefiles, and coordinate-based CSVs, retrieve project data and map layers, export information for analysis, access dataset metadata, and run geographic or attribute-based queries. They can also create and configure projects, manage map layers and basemaps, retrieve published views, and connect Cadence to enterprise systems to enable automated updates, real-time synchronisation, and live data feeds. ; ; However, users cannot manage accounts, roles, SSO, or system-wide settings, nor can they create Stories, run advanced spatial analyses, modify templates, configure custom visualisations, or access private projects without permission. Certain limits apply, including rate limits and constraints on bulk or collaborative operations.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can personalise the service in several ways to suit their organisation. Map styling and visualisation can be adapted with custom colour schemes, symbology, and layer designs that reflect organisational branding. Dashboards and reports may be configured with bespoke layouts, widgets, and visualisations to track key metrics. Users can also create templates for maps, reports, and data layers to support consistent workflows. Data layers can be customised by defining attribute fields, metadata schemas, and classification systems, while published outputs such as web maps, Stories, and dashboards can be branded with logos and colour palettes. Customisation also covers user roles and permissions, allowing organisations to define access levels and data visibility. Workflows may be automated for tasks such as data uploads, validation, and reporting, and analysis parameters including thresholds, buffers, and filters can be set for specific spatial analyses. Most adjustments are made through an intuitive web interface using drag-and-drop tools and configuration panels, with no coding required. Advanced users can use APIs for programmatic control. Gatekeepers hold full customisation rights, editors can adjust project-level settings, and all users may personalise their dashboards and view preferences. Three bespoke templates are provided in the first year.

Scaling

• Independence of resources: We use both horizontal and vertical autoscaling to manage storage and compute. For example, AWS S3 and RDS storage is automatically increased to accommodate changing data volumes, and we use an AWS Application Load Balancer in combination with ECS to route traffic to multiple targets (containers) to manage demand and increase resilience. We use monitoring technologies including AWS CloudWatch agents, metrics and alarms, in combination with an uptime monitoring service to ensure our support and operations team are aware of any incidents that arise.

Analytics

• Service usage metrics: Yes
• Metrics types: Cadence provides comprehensive usage metrics including: user activity levels (logins, active users, session duration), data access patterns (most-viewed layers, popular datasets, download frequency), project engagement metrics (maps created, stories published, collaboration activity), system performance indicators (load times, query response rates, processing throughput), feature utilisation tracking (analysis tools used, export frequency, API calls), and geographic coverage statistics. Platform usage dashboards show trends over time, peak usage periods, and adoption rates across user groups. Storage consumption and data growth metrics help manage capacity. All metrics support organisational understanding of platform value and inform training priorities.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Our services run in AWS which are CSA CCM v4.0 compliant. See https://aws.amazon.com/compliance/iso-certified/ In addition, bespoke data pre-processing and data analysis run outside of AWS is performed on machines with Microsoft Entra ID –based access control, and full disk encryption.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data through the platform's built-in export functionality, allowing downloads of individual layers, complete projects, or entire datasets via intuitive menu options. Advanced users can leverage the RESTful API for programmatic bulk extraction and automated workflows. All exports maintain complete fidelity including geometries, attributes, styling information, and metadata. The platform supports concurrent exports without impacting live operations. Users can schedule regular automated exports via API for backup purposes. Export progress is tracked through the user interface, with notifications upon completion. Large exports are packaged for efficient download, and all operations are logged for audit purposes.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • GeoJSON (primary geospatial format)
  • Shapefiles (zipped)
  • GeoTIFF (raster data)
  • KML/KMZ (Google Earth compatible)
  • GML (standards-based exchange)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • GeoJSON
  • Shapefiles
  • Geopackage
  • GeoTIFF
  • KML/KMZ
  • GML
  • WMS/WFS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Role-based access control is used, in combination with IAM permission sets and S3 bucket policies. We make use of TLS termination, however, all our backend services sit within private subnets, for example the RDS has no public accessibility. This is enforced through AWS software defined networking, such as extensive use of security groups with ingress and egress rules. Furthermore, our backups are encrypted using keys managed with AWS KMS.

Availability and resilience

• Guaranteed availability: Cadence guarantees 99.8% availability, calculated monthly across 24/7 operations, which corresponds to a maximum downtime of approximately one hour and 26 minutes per month. This availability excludes outages caused by the customer, scheduled maintenance (with at least one week’s notice), and force majeure events. Uptime is continuously monitored via automated health checks every 60 seconds across multiple endpoints, and monthly availability reports are provided within five working days of month-end, documenting all incidents, maintenance windows, and actual availability achieved. Should availability fall below the guaranteed level, service credits are applied automatically to subsequent invoices as a percentage of the monthly subscription fee: 10% for 99.0–99.8%, 25% for 95.0–99.0%, and 50% for below 95.0%. Claims must be submitted within 30 days of month-end with supporting documentation. High availability is supported through multi-availability zone deployment within AWS, automated failover mechanisms, load balancing across redundant infrastructure, and real-time replication of critical data. Historical performance has exceeded 99.9% availability, reflecting Cadence’s commitment to reliable service delivery, and emergency response protocols include a 30-minute response time for Priority 1 incidents with C-level escalation.
• Approach to resilience: Infrastructure Resilience: Cadence operates on AWS cloud infrastructure across multiple UK/EU availability zones, providing geographic redundancy and automatic failover capabilities. The containerised microservices architecture deployed on Kubernetes enables rapid scaling and self-healing, automatically replacing failed components without service interruption.; ; Data Resilience: All data is replicated across multiple availability zones with continuous synchronisation. Daily automated backups with retention policies ensure point-in-time recovery capabilities. Database architecture includes read replicas for load distribution and failover. Recovery Point Objective is 3 hours; Recovery Time Objective is 4 hours for complete recovery, with partial recovery within 2 hours.; ; Network Resilience: Multi-path network routing prevents single points of failure. AWS Shield Standard provides DDoS protection with automatic threat detection and mitigation. Load balancing distributes traffic across healthy endpoints, removing failed nodes automatically.; ; Operational Resilience: 24/7 automated monitoring detects anomalies and triggers alerts. Incident response procedures include predefined playbooks for common scenarios. Annual disaster recovery exercises validate recovery procedures, with most recent test achieving full recovery within RTO targets.; ; Datacentre Information: Detailed datacentre resilience specifications including power redundancy (N+1), cooling systems, physical security measures, and connectivity can be provided on request under NDA for sensitive deployments.
• Outage reporting: Cadence provides multiple channels for reporting outages and communicating service status. Our customer support team offer indicators of service health across all platform components, including the web application, API services, data processing pipelines, and authentication systems, with historical uptime data and incident reports available on request. Users may subscribe to automated notifications via email or SMS, receiving immediate alerts for service degradation or outages (Priority 1 and 2 incidents), scheduled maintenance notifications with at least one week’s notice, incident resolution confirmations, and post-incident summaries. In addition, a RESTful API endpoint provides programmatic access to service status, enabling customers to integrate monitoring into their own systems and dashboards, with JSON-formatted health data available at component level. During incidents, updates are issued hourly for Priority 1 incidents and every two hours for Priority 2 incidents, with a final root-cause analysis provided within 24 hours of resolution for all incidents. Support is available through a 24/7 emergency phone number for Priority 1 incidents, email and ticketing support during core hours, and a dedicated Account Manager for escalation, with all communications maintaining transparency regarding impact, estimated resolution times, and any available workarounds.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access enforces strict multi-layered security controls. MFA is mandatory for administrative accounts. RBAC limits administrative functions to authorised personnel based on job function, with permissions granular down to dataset and feature level. Management actions are logged with full audit trail including user identity, timestamp, and actions performed. Administrative access requires connection from approved networks. Session timeouts enforce re-authentication after 30 minutes of inactivity. Support staff access customer data only via secure ticketing system with all activities logged. Customer authorisation is required before support teams access production environments, with privileged access management systems providing access that revokes following task completion
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: - ISO/IEC 27001 and CSA CCM v4.0 via AWS infrastructure; - Retain Cyber Essentials, certificate available on request
• Information security policies and processes: City Science maintains a set of information security and data protection policies that define its risk-based security controls. These policies cover data protection, access control, incident response, business continuity, acceptable use, and secure development, and are reviewed annually and approved by the Board. Ultimate accountability sits with the CTO, Dr Edward Campbell. Security governance follows clear reporting lines, with incidents escalating from technical teams to the Data Protection Officer, Nick Maynard, who reports directly to the Board. Security is reviewed weekly to assess threats and control effectiveness, with quarterly board reporting on security posture, incidents, and compliance. Compliance is observed security training, role-based access using least-privilege principles, and multi-factor authentication for administrative access. Violations trigger alerts and investigation. Adherence is verified through internal audits, external assessments to maintain Cyber Essentials certification (we aim to conduct penetration testing by CREST-accredited providers in 2026), with findings tracked through formal action plans. Continuous improvement is driven by monitoring security metrics, incident trends, and compliance rates, with lessons learned feeding back into policy updates, control enhancements, and staff training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our products and services are developed using an Agile approach. We maintain a product backlog and operate on a two–week sprint cycle to implement changes. Each change takes the form of merge request, and goes through a code review and approval process ahead of merging. This applies to both application code and the infrastructure code. Automated testing in CI/CD pipelines forms a key part of our GitOps approach, alongside automated deployments to QA and production environments. Both our deployed applications (in AWS), and our local development environments are managed using Infrastructure as Code.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We employ automated scanning and automated patching, and risk-based prioritisation. This is enabled through use of a SaaS PSA-RMM solution, backed by documented processes used by our IT support team. We maintain an asset register, service catalogue, and architecture documentation, to ensure visibility of the services and systems in use. Software dependencies are managed through our software development lifecycle, with a focus on continuous improvement and proactive decommissioning. Additionally, we are Cyber Essentials Certified.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring consists of: Alarms based on metrics and thresholds, automatic anomaly detection and alerting, uptime monitoring service linked to automatic incidents, logging (with access control), and reporting & review through live dashboards.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed using a SaaS PSA-RMM solution. They can be raised either by users or automatically by monitoring services. Once raised, incidents are triaged and appropriate resources are assigned, followed by investigation and resolution. Throughout this process, internal and external communications are maintained, and a complete log of activity is kept, including documentation of the final solution. Post-incident reviews are conducted for high-severity incidents, and any resulting learnings, improvements, or mitigations are captured as follow-up tickets and added to the relevant backlogs.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free tier available with introductory access to core features including up to 2 projects, 2 maps per project, 5 overlays per map, and built-in data layers. 30-day professional tier trial also available enabling evaluation of full platform capabilities before commitment.
• Link to free trial: https://auth.cityscience.com/u/login/identifier?state=hKFo2SBFcGZQQmhrU3ZfZ1FrWGh4b3dwSUVmV3dPVmpWU0U2UaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIHU0M1hVZFlQeUFoQVUwNEl2MW5FNkNkU0hoN2VvRUt6o2NpZNkgaTJhS3NUNXpScGVrMlA4MlVPenpkcDZUeGJPRDlpWGs

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 60cf1dbe-486e-4241-b994-101e032f2e04
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidding@cityscience.com. Tell them what format you need. It will help if you say what assistive technology you use.