ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)

RingCentral Events

RingCentral Events is an all-in-one event platform which supports up to 100,000 attendees and makes planning, producing, and attending virtual, hybrid, and onsite events easier than ever. RingCentral Events has attendee plans supporting up to 100,000 attendees and offers a scalable licensing model based on event format.

Features

• One solution for all event types, scales to 100,000+ attendees
• Integrated registration, analytics, and session tools
• Tailored brand interaction
• Customise content, navigation, and interactive tools
• 40+ app integrations
• AI Writer and Q&A management
• Auto-generate social media content
• Check in areas & access control
• Reliable platform, proven history
• Tiered pricing, no surprise costs

Benefits

• AI-powered assistant to power descriptions, emails, registrations, and more.
• Design your perfect landing page with customisable and modular blocks.
• Build registration forms with open-text, multi-select, and conditional questions.
• Create expansive events that can span multiple days.
• Welcome page for attendees to easily see what’s happening currently.
• Transcribe each speaker's audio so attendees know what was said
• Enable recordings for each stage and session areas.
• Support for hybrid events (online and onsite).
• Bring registrants from an external registration site with Magic Links.
• Enable single-sign on to protect your events

£5 to £11 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.loftus@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

283214373831324

Contact

John Loftus
07545 929225
john.loftus@aro.tech

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: RingCentral Events platform is fully compatible with Desktop (web) on the following browsers updated to the latest version:; ; Google Chrome; Mozilla Firefox; Microsoft Edge (chromium version on Windows 10 and above only); We recommend running a desktop browser for the best and seamless experience across the RingCentral Events platform.; ; Events on RingCentral Events can be accessed by attendees on our mobile apps on both iOS devices or Android devices.; ; You can also use mobile browsers, however, they offer limited compatibility and we recommend using the app whenever possible on mobile devices.
• System requirements:
  • Desktop - Google Chrome
  • Desktop - Mozilla Firefox
  • Desktop-Microsoft Edge (chromium version on Windows 10 and above only)
  • Firewall - At minimum, TCP port 443 is open
  • Mobile - iOS and Android
  • Minimum bandwidth requirements for Meetings:
  • Two participants: 1 Mbps download/upload
  • Two+: 1.5 Mbps download/upload

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: RingCentral Events Support is available 7:00 - midnight Monday - Friday via chat or web form. Web forms can be submitted at any time. ; ; Initial response time: All Chats are responded to on average less than 5 minutes. Web cases < 4 Business Hours.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: RingCentral Events Support is available 7:00 - midnight Monday - Friday via chat or web form. Web forms can be submitted at any time. ; ; Initial response time: All Chats are responded to on average less than 5 minutes. Web cases < 4 Business Hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: RingCental Events is designed to be easy to use without the need for deployment or training sessions. Instead we provide training materials to help users navigate and get the most out of the solution. One of one deployment and training can be provided upon request.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, users will be able to extract their data via CSV. We advise customers to do this before the last day of the contract to prevent any loss of data.
• End-of-contract process: At the end of a contract, the service will no longer be accessible. Due to the nature of the service there are no associated exit fees or services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: RingCentral Events is a cloud-based solution and is available anytime, anywhere on the device of your choice, via a desktop and mobile client. At RingCentral we highly value user experience and our solution has been recognised as one of the most intuitive in the market by several analysts. We provide a consistent experience across devices with a similar look and feel, navigation and functionalities.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Setting changes can be made instantly through the administrator interface. RingCentral provides an administrator portal which allows a system administrator with the highest levels of access to control every aspect of the solution.; ; There are no charges associated with the administrative portal or with making a change. The only costs are the subsequent charges for added services.; ; There are no charges associated with the administrative portal or with making a change. The only costs are the subsequent charges for added services. RingCentral is also able to perform adds, moves, and changes on your behalf if desired at no cost.
• Accessibility standards: None or don’t know
• Description of accessibility: With RingCentral Events the following features can be enabled to help people with accessibility needs; ; - Changing event language and interface text; - Captions and Translations; - Screenreader support; - Guides for hosts to help them create more accessible events.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: RingCentral provides an open API platform for businesses to build communications capabilities in the business applications and systems of their choice.; ; More information is available at https://developer.ringcentral.com/
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Events can fully customised by users/organisers with the relevent permissions to fit your specific needs. All customisations are managed within the Events interface.; ; Customisations include but are not limited to: ; ; - Registration page builder; Design your perfect landing page with fully customizable and modular blocks to showcase your agenda, speakers, sponsors, products & services, and content.; ; - Website builder; Our no-code website builder lets event organisers quickly build landing pages for all of their events. ; ; - Branding on registration and emails ; Build a custom email directly in RingCentral Events or import custom email text and graphics from an external provider.; ; - Custom fields on registration page; Build forms with open text, multi-select, and conditional questions to gather the insights you need from different groups.; ; - Built-in studio production ; Control and customize what attendees see on the Stage Area of your event by bringing speakers, videos and slides into the live streaming; ; - Floor-plan; Add floor-plans so that attendees can easily find their way around your event if you are creating a hybrid or onsite event.; ; - Badge printing & designer; Create and format single or double-sided badge templates that include all the necessary attendee information, images/logos and a QR code

Scaling

• Independence of resources: RingCentral's platform has been designed from the ground up with high availability and scalability.

Analytics

• Service usage metrics: Yes
• Metrics types: - Event Summary: High-level metrics for your event as a whole (ticket sales, attendee info, survey scores, etc) or for an individual segment (Stage, Session or Expo booth); ; - My Agenda: List of registrants who added a segment to My Agenda, with the relative segments; ; - Schedule: Summary of your event schedule including segment details, tags and speakers.; ; - Survey Feedback: List of feedback and scores from your attendees; ; - Registrants: Details of who registered your event.; ; - Attendees: Details of who attended your event.; ; - No-shows: Details of people who registered but didn’t attend your event.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: RingCentral users will be able to easily export their data from the RingCentral online management portal.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We do not currently provide guaranteed service level agreements for availability and refunds for RingCentral Events.
• Approach to resilience: Available on request
• Outage reporting: We do not currently provide outage reports for Ringcentral Events.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: If you've registered using your Facebook, Google, LinkedIn, Apple ID, or Single Sign-On (SSO), you can utilise these authentication methods to sign in. ; ; For accounts with One Time Password authentication enabled, you'll receive a one-time password in your email inbox when signing in.
• Access restrictions in management interfaces and support channels: RingCentral has complex password requirements to restrict access to its service. Upon entering the wrong details multiple times a user's account will be locked.; ; Within the RingCentral administration portal, users can apply role-based access control to ensure only designated users have access to certain functions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: If you've registered using your Facebook, Google, LinkedIn, Apple ID, or Single Sign-On (SSO), you can utilise these authentication methods to sign in. ; ; For accounts with One Time Password authentication enabled, you'll receive a one-time password in your email inbox when signing in.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: Provision of IT and Telecommunications Services (AV and Video Conferencing, Business Mobile, Cloud Telephony, Contact Centre, Cyber Security, Data Centre Services, Data services, IT, Software Development, Mobile Data) in accordance with the Statement of Applicability, version 1.0, plus Code of Practice ISO 27017:2015 on information security controls for cloud services and Code of Practice ISO 27018:2019 for protection of personally identifiable information (PII) in public clouds.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: NHS Data Security and Protection Toolkit. ODS Code: 8J121

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security is a crucial component of the RingCentral system. The security of RingCentral’s cloud services encompasses multiple layers and many components, from policies and methodologies to service architecture. Security capabilities and settings reside in the application and infrastructure layers, within the service delivery and operations processes, and the company’s security policies and governance practices.; ; RingCentral Events is compliant with SOC-2. RingCentral undergoes yearly security audits from third party organisations to ensure high levels of security for data at rest, and during transmission.; ; Additional information of our approach to security can be read at this link: https://www.ringcentral.co.uk/trust-centre.html#security

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: RingCentral’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Technology layers include intrusion detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our Network Operation Centre monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our Network Operation Centre monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  RingCentral is committed to fighting climate change through reducing its effect on the environment.; ; As a cloud-based service, RingCentral inherently makes connecting, communicating and collaborating easier. We believe that printing documents and travelling to meetings — and thereby using non-renewable resources — can be substantially reduced, or even become a thing of the past, by using our technology.; ; Our efforts go far beyond our service, because sustainability is ingrained into all of our operations. We want to make it easy for our employees and business partners to have an impact on the environment. One example is that we offer sustainable food options at all of our locations, as well as electric vehicle charging stations and composting programs.; ; We have publically committed to achieving Carbon Zero by 2050.; ; We are happy to work with customers to help identify how using our services can help them reduce their own carbon footprint.

Pricing

• Price: £5 to £11 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.loftus@aro.tech. Tell them what format you need. It will help if you say what assistive technology you use.