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Alpine Interactive

Microsoft Dynamics 365 Business Central

Microsoft's Dynamics 365 Business Central is an all-in-one business application that seamlessly integrates ERP and CRM capabilities, enabling comprehensive cloud-based operations. It also integrates effortlessly with Office 365, PowerBI, and PowerApps, enabling automated reporting, integrations within other Microsoft apps and a wide array of additional features.

Features

  • Implementing and providing support services for Business Central
  • All-in-one system - Business Central adds value to all departments
  • Customise the experience for each departments needs
  • Ability to scale and adapt as you grow your business
  • Intergrate budgeting and reporting visualisations and tools
  • Process orders and submit invoices without leaving Outlook or Teams
  • Leverage Power Apps and Power Automate to enhance capabilities
  • Leverage Power Apps and Power Automate to enhance the capabilities
  • Training sessions tailored to the needs of each department
  • Migration to Dynamics 365 Business Central from a retiring system

Benefits

  • Start as small as you need, add on functionality later
  • Gain deeper insights into your organization
  • Continual service updates ensuring that our services evolve
  • Designated contact there for your specific needs
  • Secure cloud-based solution with enhanced access management controls
  • Role based access control (RBAC) allows functionality-based permissions to departments
  • Instant access to vital business metrics, aiding swift informed decisions
  • Ability to integrate and extend the functionality to third-party solutions
  • Guidance from experts with 30 years of experience in IT
  • Harness automate decision-making processesion and enhanc

Pricing

£420 to £1,400 a user a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nristovski@alpineinteractive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 8 3 2 6 5 0 2 8 8 3 8 6 5 0

Contact

Alpine Interactive Nikita Ristovski
Telephone: +447768087582
Email: nristovski@alpineinteractive.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Windows 10 - Internet Explorer 11, Microsoft Edge
  • Microsoft 365, Microsoft Office 2019, or Microsoft Office 2016
  • Specific customisations require 4 Core CPU

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLAs and response times are agreed upon with the customers according to their needs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The support levels, technical account management and cloud support engineers are available and can be agreed upon with the customers based on the requirements . 24/7 support can be arranged at an additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training sessions onsite or online can be provided to the customer based on their needs and experience. User documentation can also be provided and is subject to the level of customisation that is required.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customers can extract and import data from Dynamics 365 Business Central using the migration services provided by the service. Alpine Interactive can provide support in the migrations process.
End-of-contract process
Alpine Interactive prides itself in providing transparency and value to the customer - we have no hidden fees in the instance of an exit from the clients. Consultation will be provided free of charge to a reasonable degree in the transition of the service to the new provider.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Slight difference in user interface, scaled to the device that the application is being used on.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Microsoft Dynamics 365 Business Central provides APIs for integration, customisation, and extensibility. The Web API can be used across a wide variety of programming languages, platforms and devices. Web APIs implement the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Dynamics 365 Business Central utilises AL as a programming language, allowing businesses to tailor the platform to their specific needs. Users can easily personalize their Business Central panels and taskbars to match their preferences and optimize efficiency.

Scaling

Independence of resources
Microsoft continuously monitors the load generated by each client to guarantee the availability and quality of Business Central services. Certain operations are subject to limits to align with the agreed service availability outlined in the SLA agreement.

Analytics

Service usage metrics
Yes
Metrics types
Dynamics 365 Business Central itself has a functionality that enables reporting and monitoring issues. This is subject, however, subject to the degree to which the customisations that the customer has requested for. At a request Alpine Interactive can help facilitate custom automated reports and dashboards in Power BI as well as Google Looker Studio.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customers are able to export data from Dynamics 365 at any time using the services provided. Alpine Interactive will train the customers and at a request help facilitate this process.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
XLSM
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Microsoft guarantees 99.9% availability based on a 24/7 service. If the service does not meet the monthly up time according to this SLA Microsoft pay service credits to the customer.
Approach to resilience
Microsoft is actively working towards implementing an active design for all services, aiming to enhance resilience. This design ensures multiple instances of a service are continuously operational across geographically dispersed datacenters. User traffic is directed through the Microsoft Front Door service, automatically routed to the most suitable service instance, and redirected in case of service failures to minimize customer impact.
Outage reporting
Outages reports are accessible through the Microsoft Admin Center. Administrators, as well as users at a request can see current and historic service heath service, as well as planned maintnance.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
We use Microsoft RBAC (role based access control) to restrict access in management interfaces and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Alpine Interactive follows ISO27001 and Cyber Essentials (Plus) aligned guidelines to ensure risk is managed adequately.
Information security policies and processes
Alpine Interactive uses ISO27001 aligned policies for which the senior management team ultimately takes responsibility for.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Alpine Interactive follows a rigorous ITIL procedure to track the configuration items (CIs) used in the service. We collaborate with our customers to establish a service Configuration Baseline and any amendments to this go through a rigorous change management procedure.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We comply with a set of security measures following the Cyber Essentials framework. If customers require additional security measures Alpine Interactive can provide this at an additional cost.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As a Microsoft offering, Dynamics 365 is incorporated as a part of the Microsoft framework which uses Microsoft Defender for threat detection. Alpine Interactive requires the customer to have the appropriate licence which includes Microsoft Defender. We always attempt to react swiftly to any incidents - the agreed upon SLAs will be complied to in any instance, otherwise Alpine will provide the client with adequate credit compensation.
Incident management type
Supplier-defined controls
Incident management approach
Alpine Interactive offers free training materials for users to make sure that incidents are minimised. Incidents are reported by users using our high priority ticketing system and these are resolved complying to the agreed SLAs. Incident management reports can be provided to the customer at a request from the customer.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

Fighting climate change

Alpine Interactive, as a forward-thinking IT company, is deeply committed to reducing its carbon footprint and minimizing its environmental impact. Alpine Interactive prioritizes energy efficiency in all aspects of its operations, particularly in its data centers and office facilities. We are committed to using cloud services and advise on cloud migration as a first step in becoming our client. We also strive to incorporate this attitude in software development processes, such as optimizing code for energy efficiency and reducing resource-intensive operations. Although hybrid work is an option, Alpine Interactive encourages all employees to participate in the cycle to work scheme, which allows them to purchase a bicycle and related equipment through a pre-tax salary deductions arrangement.

Covid-19 recovery

Alpine Interactive has prioritised the professional development and growth of its staff prior to COVID-19 and since has strengthened incentives for learning opportunities. These initiatives are designed to equip employees with the skills, knowledge, and competencies needed to adapt to changing technologies, industry trends, and job requirements. We have introduced hybrid work to alleviate the pressure and support COVID-19 impacted individuals and communities. We prioritize physical and mental health and enhance workplace conditions to aid the recovery effort through effective social distancing, and sustainable travel practices such as cycle to work scheme.

Tackling economic inequality

Our business model enables small enterprises to access our services and expertise at a cost proportional to their size. Alpine Interactive takes pride in delivering value to its customers and actively participates in scaling their businesses. We provide training opportunities in skill-deficient sectors, and encourage stakeholders to promote employment and skill development in high-growth sectors. Additionally, Alpine Interactive tackles skill gaps by offering financial incentives to employees upon obtaining certifications pertinent to our field of expertise.

Wellbeing

Alpine Interactive prioritizes the health and mental wellbeing of our contract workforce, fostering a culture that supports physical and mental health. Through collaborative efforts with stakeholders and community integration initiatives, we aim to influence and support the development of strong, integrated communities, enhancing overall wellbeing.

Pricing

Price
£420 to £1,400 a user a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Microsoft provides a 1 month free trial for Business Central. Alpine Interactive could provide a trial instance for customers, however, with limited customisation to customers' business. Furthermore, a free consultation on the needs of the customer, and how Business Central could help you achieve your goals could be provided.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nristovski@alpineinteractive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.