Sandhill Consultants Limited

Meisterplan

Meisterplan is a browser-based project portfolio and resource management system. With a simple, clear graphic interface, users can view, manage and model work demand against resource capacity. Balance demand for resources with capacity across all projects using this powerful yet easy to use Project Portfolio Management software.

Features

• Collect Demand information and align demand against business goals
• Collect Capacity information holding all organizations roles and resources
• Scenario Planning, model scenarios and develop forecasts
• Financials include costs for roles and resources
• Reporting export into excel and integrate with BI tools

Benefits

• Create appropriate portfolios for users to manage
• Map, manage your project pipeline and stage-gate or Agile processes
• Track delivery and milestone timelines for each project
• Create multiple Organisation Breakdown Structures applying work/people into structures
• Create and assign skills to resources
• Add instances of OpEx and/or CapEx to project timelines
• Group and manage financials by portfolio
• In-app pivot reporting

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sandhill.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

283331815009231

Contact

Andrew Carter
01476 568708
info@sandhill.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Project and portfolio management

  Financial

  • Financial and Accounting Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Add on to Project Management and Portfolio Management tools such as Clarity, ServiceNow PPM, Planview Enterprise One, Planisware and Jira Align
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Web browser
• System requirements:
  • Processor (CPU): 4 (v)CPUs
  • Available memory (RAM): 32 GB
  • Available disc space (HDD): 60 GB
  • Email server with working SMTP login can be required

User support

• Email or online ticketing support: Yes
• Support response times: The Vendor shall ensure, within the Primary Processing Time (from Monday to Friday from 09.00 – 17.00 CE(S)T) only, that fault rectification work shall begin within a period agreed below, based on the respective fault class defined below, following receipt of a report of a technical fault from the Customer by e-mail or support ticket; ; In the case of faults reported outside the Primary Processing Time, the Response Time shall start next business day within the primary processing time.; ; Fault class: Response Time; Fault class 1: 4 hours; Fault class 2: 2 business days; Fault class 3: 5 business days
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "Free of charge upgrades, bug issue resolution, provision of standard fixes and workarounds to known problems.; Meisterplan Help Center: https://help.meisterplan.com/hc/en-us; SLA:; https://meisterplan.com/trust-center/terms-of-service-eu/#mp-4-service-levels"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full education and training quick start programs and fully supported implementation project are offered
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When a Meisterplan contract ends, customers must extract their data before access is terminated, as Meisterplan deletes customer data shortly after contract expiration. Users can export all key information using the built-in Export to Excel feature, which allows downloading projects, resources, roles, allocations, milestones, financials, time worked, OBS structures, and capacity data in a clean Excel format. Administrators can choose the scenario, portfolio and date range to ensure complete extraction.; ; For more advanced or automated exports, customers can use the Reporting API, which provides read-only access to all major Meisterplan data. This allows exporting JSON data into external systems or BI tools such as Excel, Power BI or Tableau.; ; Together, the Excel export and Reporting API provide full access to project, resource and financial data prior to contract closure, after which the data is deleted by the provider.
• End-of-contract process: When the contract ends, the right to use Meisterplan immediately stops and all your data is deleted by the provider within 30 days. ; ; Pricing for Meisterplan is resource-based: you pay per “resource” (e.g. employee scheduled or planned), not per user; users themselves are generally unlimited. ; ; Additional costs beyond the base licence typically arise from optional add-ons or services — e.g. additional resources beyond your package, professional services or consulting, custom integrations, or extras beyond your resource-capacity license. ; ; Thus, when the contract ends you lose access and must export your data before deletion; your ongoing costs depend on how many resources you licensed, and any extra services used may incur additional charges.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Meisterplan provides onboarding and offboarding instructions and tools via its public Help Center. New users are added through Manage → Users or via “Invite Users” (for bulk invites) or “Add Single User.” You can also link a user to a “resource” to manage project assignments vs. actual-system access. ; ; For larger organisations, Meisterplan supports automated user provisioning (auto-provisioning) through standard identity providers (e.g. Azure AD, Okta, OneLogin), using SCIM/SSO. That lets you keep user accounts in sync automatically. ; ; The documentation for onboarding/offboarding — user creation, invitations, linking resources, and optional auto-provisioning — is clearly published, step-by-step, in the Help Center. ; ; If an organisation’s contract ends (“off-boarding” at the customer level), metadata from publicly available service-definition documentation notes that customers get the ability to export their data (e.g. Excel export) before their access ends. ; ; In summary: onboarding and offboarding processes for users are well documented and accessible to administrators via the Help Center; bulk invites or auto-provisioning simplify onboarding; and data export upon contract termination covers offboarding at the organisational level.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Browser based, easy to use, configurable user interface.
• Accessibility standards: None or don’t know
• Description of accessibility: You can check if Meisterplan services are operational by going to our status page at status.meisterplan.com. If there is a major incident, you can subscribe to get automated status updates until we fix the issue. Authentication/SAML - Shows if you can log into Meisterplan; Web Application - Shows if your Meisterplan system is operational; API/Mobile App/Integrations - Shows if our API, Mobile App and Integrations are operational; Subscription Management - Shows if you can access your subscription and purchase Meisterplan online
• Accessibility testing: Publicly available information does not indicate that Meisterplan has conducted formal interface testing with users of assistive technology. Meisterplan positions itself as a browser-based project portfolio and resource management tool with an emphasis on usability, but its website, documentation, and trust-center materials provide no accessibility statement, no WCAG-related commitments, and no mention of screen-reader, magnifier, or voice-control compatibility. While the product documentation includes references to keyboard shortcuts, which suggests at least some consideration for keyboard-only navigation, this alone does not demonstrate systematic accessibility testing or engagement with disabled users.; ; There is also no evidence of published audit reports, third-party accessibility evaluations, or release notes describing improvements based on assistive-technology user feedback. This contrasts with established best practices in accessible software design, which typically include testing with real users of technologies such as NVDA, JAWS, VoiceOver, zoom tools, or switch devices.; ; Because Meisterplan has not publicly documented such testing, organizations with accessibility requirements should assume that comprehensive user-based accessibility evaluation has not been completed. Anyone needing assurance of compatibility with assistive technologies should plan to conduct their own testing or directly request clarification from the vendor, as current public information does not confirm meaningful accessibility user research or validation.
• API: Yes
• What users can and can't do using the API: The Meisterplan APIs provide two main capabilities: setting up and modifying data through the REST API, and exporting data through the read-only Reporting API.; ; Setup through the API:; Users can generate an API token from their Meisterplan user profile (with the appropriate rights) and use it to authenticate REST API calls. Using the REST API, organizations can programmatically import or update core data needed to initialise the system—such as resources, roles, calendars, OBS structures, projects, allocations, and financial data. This allows automated setup or synchronization with HR, PM, or finance systems.; ; Making changes through the API:; The REST API supports creating, updating, and deleting many Meisterplan entities including projects, milestones, allocations, resources, roles, financials, and actuals. It can also attach projects to programs, adjust capacity or cost data, and update portfolios. Webhooks can be used to react to changes, and the Task API can sync external task systems without overwriting Meisterplan’s plans.; ; Limitations:; The Reporting API is strictly read-only. Some items (e.g., team membership) cannot be modified via the REST API. API use requires appropriate permissions, and access to some fields or entities depends on the Meisterplan edition. The API cannot configure everything available in the UI.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisable user interface and partially customisable which data can be entered by the customer.; ; Meisterplan allows extensive customisation so organisations can tailor the system to their structure and processes.; ; What can be customised:; Users can define custom project fields, configure project-detail layouts, and create custom views in lists, boards and the Portfolio Designer. Organisational structures such as roles, teams, OBS elements and portfolios can be customised, along with user-group permissions, navigation options and global settings such as currency and financial categories.; ; How users customise:; Most customisation is done through the Manage area in the Meisterplan interface. Administrators can add or edit custom fields, rearrange project-detail sections, build shared custom views, configure portfolios and filters, and set global defaults. They can also define user groups and assign the actions and data each group can access. These changes do not require coding or API use.; ; Who can customise:; Only users with the appropriate administrative permissions can make structural changes. This typically includes rights such as “System Configuration,” “Manage User Groups,” “Manage Custom Fields,” or “Access Financial Data.” Regular users may view or use shared custom views but cannot change system-level configuration.

Scaling

• Independence of resources: Scalable (AWS EKS, RDS, Metrics)

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Meisterplan by itdesign GmbH

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: The data is AES 256 encrypted via AWS encrypted EBS volumes, commonly referred to as at-rest-encryption.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: "In order to import and export data with spreadsheets you will need Microsoft Excel for Windows. The following versions are supported:; ; Office 2016; Office 2019/365; Office 2021/365; Microsoft Excel for Mac is not supported."
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "a)The Supplier shall make the Meisterplan Application available during the following System Runtime, with the exception of the agreed scheduled outage periods pursuant to Clause (2) below.; The “System Runtime” shall be 24 hours a day and 365 days a year.; b) The parties agree to the periods of available use. During this time, the longest uninterrupted downtime will not exceed 4 hours.; All times outside the Primary Processing Time are considered as Secondary Processing Time during which availability is not ensured. Primary Processing Time excludes Saturdays, Sundays, January 1 and December 25.; c) The Application will be deemed to be available during periods of time in which; The Application can't be accessed (or other faults exist) due to problems with the local IT system of the Customer, or in a fault in the Customer’s connection to the Server, or; other events occur, which are not caused by the Supplier or its agents, e.g., due to force majeure, abuse or operator error.; (2) Supplier may schedule outage periods in order to service and maintain the Application and/or Server, and other tasks. The Supplier will announce scheduled outages to the Customer no less than 7 days in advance at https://status.meisterplan.com.
• Approach to resilience: Meisterplan is designed for high resilience, aligning with the UK government’s “Asset protection and resilience” principles. The service is hosted on cloud infrastructure with data stored redundantly across multiple isolated servers within a chosen region (US or EU), ensuring that hardware or rack failures do not cause data loss. Networks are protected with firewalls, intrusion-detection systems, and DDoS mitigation. All data is encrypted in transit (TLS) and at rest (AES‑256).; ; Operational resilience is supported through daily backups stored separately to enable recovery, ISO certifications (ISO 27001, ISO 27018), regular external audits, and penetration testing. Access to production systems is limited to authorised personnel, logged, and reviewed regularly. Users can monitor service health via a public status page, and maintenance windows are communicated in advance.; ; Administrators are guided in onboarding, permissions, and data management to reduce the risk of accidental data loss. Meisterplan’s Trust Center provides transparency on security and resilience policies, while detailed operational documents, penetration test results, and disaster-recovery procedures are available on request.; ; This combination of redundant infrastructure, encryption, controlled access, backup procedures, and certified operational practices ensures that Meisterplan maintains service continuity and protects customer data even under adverse conditions.
• Outage reporting: Public dashboard: Yes. Meisterplan publishes service status (uptime, availability of web app, API, authentication/SAML, integrations, etc.) on a public status page at status.meisterplan.com. Users can view current operational status at any time. ; ; Subscription / automated alerts: There is a facility to subscribe to automated status updates from the status page — so users can receive alerts if there is a major incident. ; ; API for outage data: There is no public documentation indicating that Meisterplan provides a dedicated “outage‑reporting API.” The publicly described status‑reporting mechanism is limited to the status page and subscription alerts.; ; Email alerts: Meisterplan’s notification system does support email alerts — but only for in‑application events (project changes, comments, resource updates etc.), not for infrastructure outages. ; ; In short: outages are communicated via a public status dashboard and optional subscription‑based alerts. There is no publicly available API for outage data, and no explicit email alert mechanism for outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: All user access to data processing equipment and systems is only possible via a user ID with password or via an SSO solution.; Access to the central customer management system is linked to the employee's user account via SSO.; Multi-factor protection is possible if your own IdP provides this option (via SAML)
• Access restrictions in management interfaces and support channels: Configurable via integrated user and group management in the application. This is a self service on the customer side.; ; Operating side: all access to production infrastructure is logged; Critical systems always enforce Multifactor Authentication; Least privilege is the policy; Only few developers have access to production systems, operations team only, currently 5 developers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: All user access to data processing equipment and systems is only possible via a user ID with password or via an SSO solution.; Access to the central customer management system is linked to the employee's user account via SSO.; Multi-factor protection is possible if your own IdP provides this option (via SAML)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "1. Meisterplan has been certified to ISO/IEC 27001:2017. Our control set also includes ISO 27017 (cloud based security) controls and ISO 27018 (data protection) controls.; ; 2. Meisterplan Information Security Statement: https://meisterplan.com/trust-center/information-security-statement/; "
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: - Feature Requests via Ticketing Tool,; - internal Development creation of JIRA Issues; - Prioritization via Product management; - Implementation; - Code Review; - Testing on another Environment (Staging); - Deployment; - Release
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Meisterplan manages vulnerabilities through continuous monitoring, automated dependency scanning, and annual external penetration tests. Potential threats are identified via internal scans, third-party audits, and subscriptions to security intelligence sources. When vulnerabilities are detected, critical issues are remediated immediately, while other findings from dependency scans are patched within days. All deployments follow strict access controls, logging, and review processes. This combination of proactive monitoring, rapid patching, and adherence to ISO 27001/27018 standards ensures that Meisterplan’s services remain secure and resilient against emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Meisterplan’s protective monitoring combines continuous intrusion detection, comprehensive logging, and external threat intelligence to identify potential compromises. Network, system, and administrative activity are monitored, with logs retained and audited regularly. When a potential compromise is detected, incidents are investigated immediately, access is restricted if needed, and affected customers are notified promptly. Critical issues and vulnerabilities are remediated as soon as practicable, supported by a 24×7 on‑call operations team. A formal incident‑management process ensures containment, investigation, evidence preservation, and post-incident reporting, maintaining rapid response and continuous improvement in security practices.
• Incident management type: Supplier-defined controls
• Incident management approach: Meisterplan maintains pre‑defined incident‑management processes — including a run‑book for common security or availability events. ; ; Users report suspected incidents by contacting the security team at security@meisterplan.com; ; When a security event occurs, Meisterplan immediately investigates, contains the issue, preserves evidence, and notifies the customer’s account administrator if their data is affected. ; ; A post‑incident report is produced to document what happened, remedial actions taken, and improvements to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Customer has the opportunity to test the Meisterplan Application free of charge for a 30 day trial period. A trial version is not permitted to be used for normal business operations.; The Application Data shall be deleted automatically 30 days after the end of the trial phase.
• Link to free trial: https://meisterplan.com/explore/trial/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: Monday 11 August 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2022 certification is limited to the information security management system (ISMS) supporting the development, operations, and customer support services of Quest IT Shared Services as a Cloud Provider, in accordance with the statement of applicability, version 1.3, dated February 21, 2025, and aligned to meet the control implementation guidance and additional control sets of ISO/IEC 27017:2015 and ISO/IEC 27018:2019
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NatWest Bank Tyl Safe Pay
• PCI DSS accreditation date: Monday 11 September 2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 4be819a2-f61d-48b6-b2cb-67fcb55231ab
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type II with ISAE 3000 (erwin Mart on Cloud)
  • SOC2 Type II with ISAE 3000 (Foglight Cloud)
  • SOC2 Type II (erwin DI Cloud)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sandhill.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.