QUADRIS LIMITED

Managed EDR Powered by Crowdstrike Falcon X

CrowdStrike FALCON X provides actionable threat intelligence capability using a holistic approach so entire organizations may understand adversaries, motivation, tradecraft, tooling, with analytical features to be used by security and intelligence teams. Features include indicators of compromise, adversary profiles, intelligence reports, sandboxes, malware searching, and more.

Features

• Threat indicators of compromise with 29 types
• threat adversary profile database detailing actor tradecraft and tooling
• analyse malware samples and web sites in a sandbox environment
• threat intelligence reporting covering nation state, ecrime, and hacktivist adversaries
• malware search engine using yara rule threat hunting for analysis
• manual, human conducted forensic analysis of malware samples
• orchestrate defences with manually cultivated yara and snort rules
• Dark web and paste side monitoring, DDoS, and botnet activity
• Direct access to assigned intel analyst for customised intelligence
• Customised, adhoc threat intelligence research by crowdstrike intelligence experts

Benefits

• gain enhanced visibility into malicious activity targeting your critical assets
• understand adversary capabilities, tradecraft, tooling, with MITRE ATT&CK farmework mapping
• understand malware intended behaviours, attack patterns, and attributed adversaries
• actionable strategic, operational, and tactical intelligence reports for the organization
• understand multiple malware variants and relationship to targeted attacks
• detailed analysis of sensitive samples or malware leveraging zero-day exploits
• conduct behavioural based detections within existing cyber security defence systems
• uncover potentially malicious activity targeting your organization, brand, and service
• analyst provided custom, organization specific intelligence with actionable, proactive notifications
• highly analytical, in-depth analysis covering any intelligence topic

£2.50 a device a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

283954476331907

Contact

Mark Charity
01615374980
gcloud@quadris.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Modern web browser installed on a modern operating system
  • Compatible with Chrome, Firefox, Safari, and Edge
  • Administrative access to install the software
  • Outbound open firewall rules on port 443 for specific servers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Operating hours 8am - 6pm Monday - Friday 8 hour response SLA Advanced Support Operating hours 8am - 6pm 7/365 4 hour response SLA Enterprise Support 24/7/365 1 hour response SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available via the Quadris.cloud microsite. Automated answers are provided to the most common questions, chat is then forwarded to the most suitable team based on the category of the question.
• Web chat accessibility testing: Testing carried our with QA during development cycle / releases.
• Onsite support: No
• Support levels: Support is provided for the platform, as per below. Standard support is included with the service. See pricing sheet for additional support levels. Quadris Cloud is available as a fully managed service if support for workloads as well as platform is required. Migration services to our cloud are also available All enterprise support agreements include a technical account and resolution manager Standard Support Operating hours 8am - 6pm Monday - Friday 8 hour response SLA Advanced Support Operating hours 8am - 6pm 7/365 4 hour response SLA Enterprise Support 24/7/365 1 hour response SLA
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User documentation is available online. Installation and training services are available should they be required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CrowdStrike Falcon is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; It is possible for security administrators to export a large amount of telemetry from the Falcon System utilising API calls (such as history of malware detections etc.). If desired, there is the possibility for raw and uncompressed EDR log file extraction for complete telemetry archival but please be aware that this is likely to be 30-300MB per machine per day so consideration should be made on data storage / SIEM handling costs etc.
• End-of-contract process: CrowdStrike Falcon is a subscription based service so if the active licence expires, continuing use of the platform comprises a breach of EULA.; If the licencee no longer requires the Falcon Platform then the console will be locked from use. The logs stored within will expire as per normal data retention policy and the instance will be deleted by CrowdStrike so that no data remains.; If the licensee does require the product and has simply let the license lapse, they must contact CrowdStrike Sales in order to ensure that the instance remains accessible whilst the license renewal takes place.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Completely compatible with tablet based operating systems such as iPadOS 13.x+ with no degradation in capabilities. service is usable on mobile phones with smaller screens, however much of the interface is not using a responsive design, therefore scrolling around the UI is required
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Crowdstrike service is exclusively accessible via a web browser available with any Internet based connection. All features are leveraged through this web interface, with a single pain of glass menu driven administrative interface to all the of the features provided.
• Accessibility standards: None or don’t know
• Description of accessibility: "At this time, the Falcon Console interface is tested to WCAG2.0 AA. There is a current review process underway where we are expecting to provide compliance with WCAG2.1 AAA "
• Accessibility testing: No Applicable "The Falcon Platform is tested with JAWS + VoiceOver for Mac as well as automated accessibility testing "
• API: Yes
• What users can and can't do using the API: CrowdStrike Falcon Platform supports multiple API capabilities depending on the licences procured. These cover a wide range of capabilities but common uses are to :; Manage the roles and access of administrator accounts; Extract detection event information to a SIEM; Administer USB Media allow/block lists and the individual device IDs; Administer group membership of computers; Enact changes on one or more device (e.g. modify registry, kill process, run scripts etc.); Upload custom IOC data; Upload samples to Falcon X Sandbox ; Extract Device information into external SIEM/SOAR environments
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CrowdStrike Falcon is a Security Platform. So customisations can be created to cater fo individual instances. These include settings for security policy, file exclusions to avoid testing as as well as the ability to import customer IOCs for customer-specific detections.; Dashboard customisation is planned for the near future where administrators will be able to configure the layout views of their environment to suit their way of working.; Customisations can be created by any administrator with the appropriate access roles

Scaling

• Independence of resources: Rigorous SLAs are in place to ensure service continuity, backed by a large team of cyber security analysts working 24/7 to review and remediate any identified threats. All logging data is stored using Amazon storage which is infinitely scalable.

Analytics

• Service usage metrics: Yes
• Metrics types: CrowdStrike Falcon provides visibility of Endpoint Sensors protected, Endpoint Sensors in active communication within 45 days, Various Event Detection stats (such as Endpoints or users with the most malware detections, frequency of attack types etc.)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Crowdstrike Falcon

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Crowdstrike store customer data in Amazon’s cloud, encrypting it with AWS’s native EBS and S3 volume-level encryption.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: CrowdStrike Falcon is a Cloud based Endpoint Security technology. As such, users do not have data within the instance and have nothing to extract.; Security event telemetry can be extracted by API on-demand as required and this can be stored in external systems such as SIEM, SOAR etc
• Data export formats:
  • CSV
  • ODF
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% Availability in any calendar month
• Approach to resilience: All systems are built in a resilient manner using the AWS platform for both log ingestion and web access.
• Outage reporting: Email notifications are sent to the account nominated contacts in the event of downtime

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based application security model together with MFA service for each user. System access is controlled by these roles which are in turn applied to groups of users to control what if any management access they have
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 07/01/2016
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Self Certified
• PCI DSS accreditation date: 15/06/2019
• What the PCI DSS doesn’t cover: All card related activities are covered
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Quadris holds the following certifications that govern our security policies and processes: ISO27001, Cyber Essentials Plus, PCI DSS (self certified) and NHS Data Security and Protection Toolkit. Security incidents are monitored and reported in real time. Security is managed via weekly management and monthly board meetings. Policy adherence is audited internally and externally via independent third party security specialists.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our Change Management process is designed around the ITIL standard and supported by our Change Management system. All changes are detailed by our engineers, including the assets affected, the reason for the change, proposed scheduled time, risk and risk mitigation analysis and actions including the impact of change on the backup and security systems. Detailed implementation, testing and backout plans must be defined for each change. All changes must be approved by Quadris and the customer’s CAB team or individual. All configuration changes are tracked through the same system and made available via email and our self-service portal.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an internal and external vulnerability testing toolset on a weekly basis to identify vulnerabilities so they can be remediated immediately. An independent CREST, CISSP accredited security specialist conducts PEN tests of our network annually. Patch management operates in accordance with our ISO27001 certified Patching Policy to ensure all relevant devices are routinely patched against an effective schedule. We deploy a specialist patching application which automatically updates third party applications, such as Chrome, Adobe Reader etc. Zero day threats are monitored continuously via a specialist security service provider and actioned immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Quadris' Cloud portal interface is protected by a hosted cloud WAF service from Imperva, proxied access from Imperva is the only access permitted. This system automatically detects attempts to use the system maliciously and blocks and alerts automatically. We also subscribe to RSS security feeds from NVD to alert on relevant software solutions used in our cloud Alerts are sent directly to our SoC with <15m response to take appropriate action.
• Incident management type: Supplier-defined controls
• Incident management approach: Quadris operates an Incident Management (IM) process for failures or degradation to services, aligned to the ITIL standard. Our IM process includes impact analysis to determine the severity of the incident which has SLA backed response times. Where the cause of an incident is not diagnosed within 30 minutes the incident is automatically escalated to our incident escalations team with senior technical expertise in the related technology. Our IM process includes steps for developing workarounds to protect customers mission critical processes, including invocation of disaster recovery services and post incident review.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Quadris has been a carbon neutral organization since the 1st of April 2020 and aims to be carbon zero by 2050. To achieve this target, we have implemented a Sustainable Development policy that commits Quadris to have a carbon reduction plan in place. As we work towards our 2050 zero carbon goal, we have from 1st April 2020 been carbon net zero (or carbon neutral) in our own operations. We’ve done this by investing in verified carbon reduction projects overseas to offset our own emissions. Our Carbon Net Zero plan is aligned to the PAS 2060 specification for detailing how to demonstrate carbon neutrality which is produced and published by the British Standards Institute (BSI). Emissions are reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard1 and uses the appropriate Government emission conversion factors for greenhouse gas company reporting. Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard. We set ongoing initiatives for reducing our carbon emissions each commitment period which runs in parallel to our financial year and reporting on these initiatives annually.

  Covid-19 recovery

  Quadris is committed to supporting local communities to recover from the impacts of COVID-19. At the heart of our social values and business planning is that we met and continue to meet and exceed, the ‘Good Work Plan’ recommendations (Taylor Review 2017) in advance of its publication and introduction into legislation in 2020. This includes the following COVID-19 recovery activities. Recruitment & Employment: Priority given to eligible unemployed applicants to join our workforce since 2020. Agile working offered since 2020. Above market median salaries, and a competitive value-add benefits package reviewed annually benchmarked against CIPD data. Patterning with local Community Colleges and Universities to offer employment opportunities. Apprenticeship partnering (Programme-led). Health & Well-Being: COVID education and risk assessment. Access to free health supplements and fresh fruit. Best practice line management in supporting health conditions through measures such as return to work meetings and alignment to CIPD & HSE best practices. Provision for supporting Long-COVID through flexible and agile working options. Rapid collaboration across the business to ensure employees children had access to laptops for education continuity during home schooling and beyond. Workplace conditions: Safe, open plan offices with safe working practices. Home working options available, with full H&S risk assessment. Workplace restructuring to new hybrid models of working. Supporting Organisations & Business : Launched our Managed Digital Workspace offering enabling our customers to operate successful remote working practices. Products and services sourced locally wherever possible, across a range of SME’s to invest back into our local economy’s recovery plan. Fair payment terms. Use of suppliers that are ethically like-minded.

  Tackling economic inequality

  Quadris is committed to working with people and businesses to create employment opportunities that stretch and challenge, resulting in high quality career development, positive social engagement, and a sense of value in the wider economy. In addition, we purposefully seek out and encourage local, small, diverse high-quality suppliers as part of our procurement approach, and treat our suppliers fairly through fair terms and conditions, and prompt payment practices. We pride ourselves on strong links with local college and university career hubs, offering opportunities for work in the IT sector that can help to kick start careers for the inexperienced. We work very closely with local training providers to source externally accredited courses, and engage with them for our apprenticeship placements. We operate the following activities focused on tackling economic inequality: Focus on local sourcing and attraction, with priority given to eligible unemployed applicants to join our workforce wherever possible, encouraging return to work applicants since 2020; partnering with local Community Colleges and Universities to offer employment opportunities; development of employment and skills through Personal & Professional Development planning; financial support for Industry recognised skills shortage technical and digital qualifications; financial advice for all employees joining; Apprenticeship partnering (Programme-led); work placements/work experience programmes; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC; clear anti-harassment and anti-bullying policies underpin our workplace culture of inclusion; developing our relationship with BiTC (Business in the Community) in community-based volunteering opportunities; aligning with our staff social well-being.

  Equal opportunity

  Quadris operates specific governance policies and processes to ensure it is a diverse and representative organisation that challenges itself and its staff to do all it can to ensure that diversity and inclusion is embedded in our ways of thinking, and in our ways of working. Through recruitment, to the development and promotion of our people, we encourage opportunity for all to shape the future of Quadris’ professional and specialist levels of expertise. We value different skill sets, perspectives, and backgrounds and this is reflected in our Core Values around teamwork, and knowledge and learning. We take pride in ensuring we can deliver the best possible outcomes to our customers through staff that feel empowered to be the best version of themselves and feel respected, valued and included which in turn, we believe, unlocks their true potential as individuals and our potential as an organisation. By continuously increasing the diversity of our teams we encourage a culture of empowerment, continuous learning, creativity, a sense of ownership and responsibility, wider thinking, and collaborative working. We achieve this position through: ensuring recruitment practices are inclusive with regard to socio-economic diversity, and accessible by supporting reasonable adjustment requirements; voluntarily collecting data on the backgrounds of those who apply to, and make up Quadris’ workforce; investment and commitment to apprentice upskilling into digital & technology-based careers, whilst also supporting functional skills achievements; addressing the gender imbalance in technology, by increasing our female headcount % of the workforce; increasing our ethnic minority representation; actively attracting female STEM Graduates into our business, and offering flexible employment and facilities to aid the employment of people with disabilities. All our operations must take place in accordance with policies we have for: Equality & Diversity Policy and Modern Slavery Policy.

  Wellbeing

  Well-being is integrated into our organisation, and embedded in our culture, our leadership, and people management processes. We operate a ‘people first’ approach as part of our culture and strategy. Wellbeing activities include: Good Work: effective people management policies; clear job roles and key deliverables for each employee; externally accredited Employee Assistance Programme for all staff to support them with their health; personal, physical, mental and emotional, their relationships, their lifestyle and their financial well-being. Health & Lifestyle: access to free health supplements and fresh fruit to improve health and relieve pressures on health services; encouraging physical fitness as well as mental fitness as part of our culture; social ‘activity based’ events for employees; commitment to Mental Health at work initiative. Values//Principles: values based leadership and company vision; encourage openness, empowerment and autonomy through our leadership approach; company core-values that support trust, respect and encouragement across colleagues woven into the fabric of our business; Diversity & Inclusion and all other policies aligned with Equality Act 2010 & EHRC. Collective/Social: ‘employee voice’ formal staff survey and reporting and action planning against this output into continuous improvement plans; social calendar of Quadris funded staff and family events. Personal growth: Career Development Planning – mentoring, coaching, performance management, development plans, succession planning. Financial Financial advice for all employees joining us; life assurance provision; Pay & Reward; Above market median salaries, and a competitive value-add benefits package reviewed annually and benchmarked against current market CIPD data; all salaries maintained above the voluntary National Living wage.

Pricing

• Price: £2.50 a device a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@quadris.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.