T4 COMMUNICATIONS UK LIMITED

Rightcheck RTW & Background Screening Services

Rightcheck delivers digital ID verification, Right to Work checks, and pre-employment screening checks designed to support modern hiring at scale. Our platform helps organisations remain compliant, reduce friction in recruitment, and safeguard their reputation, while offering a smooth, candidate-friendly experience.

Features

• Right To Work Checks
• Digital ID Checks
• Criminal Checks
• Employment & Reference Checks
• Education Checks
• Social & Adverse Media Checks
• CIFAS Checks
• International Checks
• Adverse Financial Checks
• Sanctions, Watchlist and PEPS Checks

Benefits

• Instantly check if someone has a Right To Work
• Instantly verify if someone is who they say they are
• Check a persons criminal history where permitted by local laws
• Verify work history and references from past employers as required
• Verify is a persons stated qualifications are correct
• Verify media history poses a risk to your company reputation
• Verify adverse financial history with CIFAS checks
• Check a persons international history in addition to their domestic.
• Check someones credit, bankruptcy and civil litigation history
• Verify if someone could effect your companies standing

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@rightcheck.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

284066760180049

Contact

Matthew Clarke
07788228262
operations@rightcheck.io

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Human capital management
        • Core Human Resources Applications
        • Talent Management Applications
      • Order management and orchestration
        • Order management and orchestration
      • Enterprise performance management
        • Enterprise performance management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Maintenance updates take place out of hours overnight normally every 4-6 weeks
• System requirements: Candidate requires a mobile device capable of downloading an App

User support

• Email or online ticketing support: Yes
• Support response times: Within 90 seconds
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via an ICON on the users screen. Its accessible to all users of the system at anytime simply by tapping on the ICON which is clearly shown.
• Web chat accessibility testing: To be confirmed
• Onsite support: Yes
• Support levels: Rightcheck provides support free of charge
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A workshop is carried out with the customer team to understand their requirements and then the system is configured as requested. Once configured a test sight is provided and live training for the user team.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Via the Rightcheck training portal
• End-of-contract data extraction: Customers can request a copy of their data which Rightcheck will then share with them
• End-of-contract process: If a customer decides to leave they give notice and at which point Rightcheck will work with the customer team to off-board the customer. As part of this process the customer can request a copy of their data should they so wish.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service is accessed via an app and the desktop service is accessed via a web portal
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Integration is carried out in conjunction with the 3rd parties technology team
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The types of checks that are run can be ran individually or grouped into packages

Scaling

• Independence of resources: Rightcheck use detailed speed of service monitoring to ensure users of the solution are receiving a consistent response time. As loading increases Rightcheck takes steps to ensure there is ample capacity to match demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Rightcheck can provide a broad range of metrics to its customers ranging from customer service quality metrics through to insight into a customers background screening program to allow them to understand how the program is running
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can either export their data via an integration or request a copy of their data from Rightcheck and it they will provide a copy for them
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As stated in contract.
• Approach to resilience: Our service utilises a multi-zone cloud architecture to ensure continuity during localised infrastructure failures. Automated load balancing and self-healing scaling are employed to adapt to demand dynamically. Data resilience is maintained via synchronous replication across geographically separate data centers and regular encrypted backups. Our provider’s facilities feature redundant power, cooling, and network connectivity, audited to ISO 27001 and SOC 2 standards. These processes are governed by a tested Business Continuity and Disaster Recovery plan.
• Outage reporting: Public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: IP whitelisting to Web Portal.
• Access restrictions in management interfaces and support channels: In accordance with ISO 27001.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In accordance with ISO 27001.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: In accordance with ISO 27001.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: In accordance with ISO 27001.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: In accordance with ISO 27001.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: In accordance with ISO 27001.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer a free check to be ran in the platform to view the end-to-end process

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.5%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.25%
• Over £5,000,001: 2.25%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Wednesday 9 April 2025
• What the ISO/IEC 27001 doesn’t cover: A8.3.1 - Use of removable media, including memory sticks is not permitted.; A8.3.2 - Use of removable media, including memory sticks is not permitted.; A.8.3.3 - Physical and removable media transfer is not permitted.; A.11.1.1 - No sensitive or critical information is stored physically anyway. All; information is in the cloud. Critical information processing facilities are in the cloud. Access Control Policy outline requirements for a working environment.; A11.1.2 - Physical entry controls – Exclusions - No sensitive or critical information is stored physically anyway. All information is; in the cloud. Critical information processing facilities are in the cloud. Access Control Policy outline requirements for a working; environment.; A11.1.4 - Service office - no control over physical protection and design.; A11.1.5 - There is no defined secure areas.; A11.1.6 - Company does not operate specific "Delivery and loading".; A.11.2.1 - All of the company's access is cloud based. AWS data centres .; A.11.2.2 - Cloud base system and control (UPS) uninterrupted power supply Power to servers are responsibility of AWS Data Centres. Service office - power to office is managed by Coventry University Technology Park.; A.11.2.3 - Power and communication cabling is responsibility of the Coventry; University Technology Park.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Wednesday 9 April 2025
• What the ISO 9001 doesn’t cover: A8.3.1 - Use of removable media, including memory sticks is not permitted.; A8.3.2 - Use of removable media, including memory sticks is not permitted.; A.8.3.3 - Physical and removable media transfer is not permitted.; A.11.1.1 - No sensitive or critical information is stored physically anyway. All; information is in the cloud. Critical information processing facilities are in the cloud. Access Control Policy outline requirements for a working environment.; A11.1.2 - Physical entry controls – Exclusions - No sensitive or critical information is stored physically anyway. All information is; in the cloud. Critical information processing facilities are in the cloud. Access Control Policy outline requirements for a working; environment.; A11.1.4 - Service office - no control over physical protection and design.; A11.1.5 - There is no defined secure areas.; A11.1.6 - Company does not operate specific "Delivery and loading".; A.11.2.1 - All of the company's access is cloud based. AWS data centres .; A.11.2.2 - Cloud base system and control (UPS) uninterrupted power supply Power to servers are responsibility of AWS Data Centres. Service office - power to office is managed by Coventry University Technology Park.; A.11.2.3 - Power and communication cabling is responsibility of the Coventry; University Technology Park.
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • UK DIGITAL IDENTITY AND ATTRIBUTES TRUST FRAMEWORK
  • Data Protection Registration Certificate

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at operations@rightcheck.io. Tell them what format you need. It will help if you say what assistive technology you use.