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CHR Solutions Limited

Public Sector User-Centred Design Consultancy Service

Our public sector user-centred design consultancy service, is tailored to enhance user-centred design practices. This service covers the skills of content designer, user researcher, graphic/interaction/service designers and other technical skills. Refining the design process, ensuring public sector services and digital products are efficient and accessible for all users.

Features

  • Comprehensive design team support
  • Access a team of skilled design professionals across various disciplines
  • In-depth user research programmes reflecting diverse user groups needs
  • Advanced graphic and interaction design solutions
  • Latest tools and technologies creating compelling visual and interactive design
  • Strategic service design workshops optimising the end-to-end user experience
  • Content design and strategy development enhancing readability and accessibility
  • Technical writing and documentation services to support understanding and engagement
  • Accessibility and inclusion best practices to meet the highest standards

Benefits

  • Focusing on usercentred designs significantly improves user satisfaction and engagement
  • Best practices in accessibility ensuring services are usable by everyone
  • Intuitive and effective public services, reducing confusion and increasing efficiency
  • Innovative design solutions effectively communicate public sector messages
  • Leveraging creativity and design methodologies producing fresh, and appealing designs
  • Evidence-based design decisions from user research, well-tailored to user needs
  • Reduced costs and enhanced ROI
  • Strengthened public engagement enhancing the effectiveness of government initiatives
  • Evaluation understanding existing design practices and identify areas for improvement
  • Collaboration ensures services align with needs of public sector entity

Pricing

£380 to £1,795 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lawrencelongstaff@chrsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 8 4 3 9 1 5 9 9 5 1 7 6 1 1

Contact

CHR Solutions Limited Lawrence Longstaff
Telephone: 07957231199
Email: lawrencelongstaff@chrsolutions.co.uk

Planning

Planning service
Yes
How the planning service works
CHR Solutions provides comprehensive planning ensuring seamless, successful partnerships through meticulous engagement preparation. Preparing and planning each engagement:

Initial Project Scoping Meeting:
Typically, before starting our team of technical experts and service delivery managers holds a preliminary Project Scoping meeting. This essential step includes:
Key Stakeholder Engagement: Meetings between CHR Solutions' managers and primary client stakeholders to establish a mutual understanding and collaboration foundation.
System and Service Analysis: A thorough examination of existing legacy systems and BAU services to understand the current infrastructure and operations.
Scope and Strategy Alignment: We work closely with the client to define the project's scope, ensuring it aligns with business strategy and user needs.
Project Planning: Agreement on a project plan detailing budget, resource allocation, key milestones, and deliverables to align all parties with the project's goals.
Service Transition Planning: Development of a transition plan to ensure integrated teamwork and maintain service continuity and quality during and after implementation.
Training Needs Assessment: A detailed analysis to determine training requirements for all users, ensuring effective use of new solutions.
Each component is designed to fully support clients from the planning stages to successful implementation and beyond, showcasing CHR Solutions' dedication to service excellence and client satisfaction.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Bespoke training for specific services
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Approach:
At CHR Solutions, we take a tailored approach to enhance set up and migration, focusing on aligning with your strategic goals and addressing specific challenges.

Steps Involved:
Context and Intent: We start by understanding your strategic goals to ensure our solutions align with your objectives.
Capability Challenges: We assess your current capabilities to identify and address any gaps.
Pain Points: We pinpoint and tackle key issues in your current system to streamline operations.
Logical Process: We apply a straightforward and consistent process across all phases for clarity and efficiency.
Benefits of Our Approach
Cost Efficiency: Reduces recruitment and operational costs.
Capability Enhancement: Speeds up the development and acquisition of key skills.
Scalability: Offers adaptable and scalable solutions for future needs.
Risk Reduction: Minimises potential risks associated with data management and migration.
Skill Improvement: Enhances IT staff competencies and aligns them with business objectives.

By implementing our focused approach, CHR Solutions ensures your organisation achieves effective, secure data management and strategic alignment, driving operational excellence.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We report against specific criteria for specific buyers. These are set by SLA's and managed through lifetime of process

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times - Our standard SLA response for email support is within 4 hours for urgent and 48 hours for non-urgent email requests
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Support levels
A full time Account Manager is provided

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Fighting climate change
We have changed all vehicles to fully Electric.
Waste management is constantly being optimised.

Covid-19 recovery

Covid-19 recovery
Minimised office space occupancy costs.
Increased flexibility of working - location and hours

Tackling economic inequality

Tackling economic inequality
We work in partnership and put people and the planet first.
We have been and will continue to narrow the difference between top-to-bottom earnings and rebuild the link between economic prosperity and wages. Providing access to all with opportunities for progression and skills development

Equal opportunity

Equal opportunity
Access to valued careers for all with opportunities for progression and skills development.

Pricing

Price
£380 to £1,795 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lawrencelongstaff@chrsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.