Brickendon Consulting Limited

User Research

At Brickendon, we specialise in conducting comprehensive user research that provides invaluable insights into the needs, preferences, and behaviours of your target clients. Armed with these insights, we help you create user-centred solutions that drive engagement, satisfaction, and loyalty.

Features

• User Interviews and Surveys
• Ethnographic Research
• Usability Testing
• Competitive Analysis
• Accessibility Evaluation
• Analytics and Insights

Benefits

• gain qualitative and quantitative insights directly from your target clients
• uncover unmet needs, motivations, and pain points
• evaluates usability and effectiveness of digital products and prototypes
• benchmark your digital experiences against industry peers and best-in-class examples
• inclusive digital assets, accessible to users of all abilities
• track user behaviour, measure engagement, and derive actionable insights

£325 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.burke@Brickendon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

284548605216446

Contact

Chris Burke
07775303232
chris.burke@Brickendon.com

Planning

• Planning service: Yes
• How the planning service works: We begin by immersing ourselves in your organisation, industry, and target audience. Through interviews, surveys, and stakeholder consultations, we gain a holistic understanding of your objectives, challenges, and opportunities. ; We create detailed user personas that represent the diverse segments of your clients. These personas encapsulate key demographic, psychographic, and behavioural attributes, helping you empathize with and design for your users’ needs and goals. ; Mapping the user journey allows us to visualize the end-to-end experience of interacting with your product or service. By identifying touchpoints, pain points, and opportunities for improvement, we uncover insights that inform strategic decision-making. ; We conduct rigorous usability testing to evaluate the effectiveness and efficiency of your digital assets. Through user testing sessions and feedback analysis, we identify usability issues and iteratively refine designs for optimal user experience.; We embrace an iterative approach to design, continuously gathering feedback, testing hypotheses, and refining solutions to ensure they meet user needs and organisation goals.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Brickendon Consulting can provide training in:; * Cloud migration; * Hosting solutions; * PaaS ,SaaS and IaaS management; * Microservices Architecture; * DevOps culture and implementation; ; We can provide Cloud Engineers and other professionals to help provide training to our clients and hosting solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We offer comprehensive services to setup your user research functions from scratch, to augment current capability and enhance or devise a new target operating model , standardise tools, skillsets, training and implement the transition.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Implementation of support and ongoing support
  • Planning
  • Setup and migration
  • Training
  • Maturity assessments

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Brickendon’s multi award winning Quality Assurance & Testing Practice enables you to benefit from reduced error rates, higher quality software and faster high-calibre software delivery. We offer a complete Testing Service including;; Test Strategy, Test Design and Execution, Cyber Security Testing, Codeless Test Automation, Functional Testing, User Acceptance Testing (UAT), Operational Acceptance Testing (OAT), System Integration Testing (SIT) Compatibility Testing, Accessibility Testing, Non-Functional Testing (NFT), Performance Testing and our algorithm based Automated Intelligent Regression Testing (AIRT). We offer tailored testing strategies, end-to-end life cycle testing, automation and tooling. We are collaborative partners to our clients and facilitate continuous improvements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We can provide service support on a managed service, managed capacity or time & materials basis. We have expertise in managing:; * Cloud contracts; * Cloud environments; * SLA, SLO and OLA management; * Help desk 24/7

Service scope

• Service constraints: We will not be physically hosting any cloud environments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our SLA will be built based in user requirements.; ; Depending on requirements of system we can provide an SLA as follows (this is 24/7):; ; Critical - response within an hour; High - response within 2 hours; Medium - response within 4 hours; Low - response within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can chat to the support team or a bot 24/7
• Web chat accessibility testing: All our testing has tests for assistive technology users
• Support levels: Brickendon Consulting provide clients with support services up to 24/7 depending on specific client requirements. Our procedures first and providing ultimate flexibility in support and the most effective cost model. We can provide UK only support or leverage our global support teams in Poland and India to provide these services.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/05/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Brickendon Consulting acknowledge the Climate Emergency and the race to Net Zero. Brickendon Consulting will be Net Zero by 2028. We recently formulated a Carbon Reduction Plan which elaborates in detail our Scopes on emissions and the initiatives we have to meet this challenge. ; ; Brickendon Consulting embrace our collective and urgent responsibility to address the causes of climate change and enhance the resilience of our business, our clients as well as its supply chain to withstand climate change impacts happening now and in the future.

  Equal opportunity

  We are committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is to ensure each employee feels respected and is valued based upon their skills, performance and commitment.; We have a strong culture that spans countries, cultures and our employee’s nationality, ability, gender, identity, sexual orientation, age, religion, ethnicity or stated preferences.; By both policy and our actions, we work towards creating an environment of not just acceptance but active encouragement for our team members to being their best individual selves.

  Wellbeing

  We believe in the wellbeing of all our employees and empower & inspire all our team are leaders with a role to shape and influence how we tackle complex problems. We encourage everyone to dream big, be heard and enable each other.; ; It’s our goal that everyday spent at Brickendon helps our team members on their personal journey. We have resources and programmes dedicated to building our subject matter expertise, leadership and commercial acumen and supporting the wellbeing of our teams and their families.

Pricing

• Price: £325 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.burke@Brickendon.com. Tell them what format you need. It will help if you say what assistive technology you use.