Catalyst BI Ltd

Predictive Analytics, Business Intelligence – Talend, Athena Command Centre, Coeus, Qlik, AutoML

Catalyst BI Ltd is a pioneering data management, data science and data quality consultancy, renowned for its enviable reputation in predictive analytics, automated machine learning and real-time data integration.

Catalyst provides licenses and solutions for revolutionary partners including: Talend, Coeus, Qlik, DataRobot and Snowflake.

Features

• Qlik Consultancy specialising in Qlik AutoML, Qlik Governance Framework
• Qlik Vizlib Addins, Qlik Data Fabric, Qlik Writeback experts
• Qlik Health Check and Qlik Devolved Development specialists
• Athena NHS CommandCentre patient flow solution, transforming A&E Performance
• Snowflake Consultancy: optimising data cloud platform, configuration and governance
• Data Management, Data Analytics Health Check and ML Readiness Assessments
• Talend consultancy specialising in MDM, Single Seat and Data Management
• Talend Data Management, Data Fabric and Data Quality Platform specialists
• DataRobot Consultancy: Data Science, Predictive, Generative AI models creation
• Coeus Supplier Experience Portal: no-code creation, secure real-time analytics

Benefits

• Qlik Sense: associative analytics engine, sophisticated AI, multi-cloud architecture
• Qlik Data Integration: real time data insights and resulting actions
• AutoML: utilise machine learning to predict and action organisational benefits
• EDM Health Check: ensuring data quality readiness for data analytics/science
• Command Centre: reduce triage/discharge times, plan for future capacity issues
• Talend: end-to-end data integration, data quality, and data governance
• Data Fabric: Work across any cloud, data technology and environment
• Coeus: share data externally with stakeholders to accelerate performance decisions
• DataRobot: Accelerate and trust AutoML, Predictive and Generative AI capabilities
• Catalyst BI: Bringing people and data together

£112 to £200 a unit an hour

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.cawthorn@catalyst-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

284871795112310

Contact

Mike Cawthorn
07775 636273
mike.cawthorn@catalyst-it.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service is a standalone service but it can be used to augment any system that stores data, where the data needs to be analysed and visualised. ; ; Real time Data Integration into Snowflake for use in analytics and predictive models in Qlik and the DataRobot platform.
• Cloud deployment model: Hybrid cloud
• Service constraints: Constraints will vary depending on customer's individual requirements.
• System requirements:
  • Operating System: Windows Server 2012 and above
  • Processors: Intel Core Duo or higher recommended
  • Memory: 8 GB minimum.
  • Disk space: 5.0 GB total required to install
  • Security: Microsoft Active Directory, NTLM & 3rd Party
  • Browser Support: IE 11, Chrome, Firefox, Safari
  • .Net: 4.5.2 or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 09:00 to 17:00 (GMT ), Monday to Friday
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Over 320 Data Analytics, Data Management and Data Science and Machine Learning customers benefit from telephone, email and online portal support. Our support Consultants are highly experienced certified and based in the UK. ; Catalyst provides Customer Support between 9:00am and 5:00pm, Monday through Friday, excluding public holidays. Out of hours’ support is also available on request. Catalyst support is included as part of the Qlik annual maintenance or annual subscription fees, at no additional cost. ; Our service levels are detailed below:; • Critical - 3 hour target resolution; • High - 1 working day target resolution ; • Medium - 2 working days target resolution ; • Low - 5 working days target resolution ; Costs - Standard support is provided at a set rate as part of the Qlik annual support and maintenance fee. ; ; Managed Service application support and hosting provision and support is also available at additional cost. A rate card for our hosting is provided separately in the Pricing document. ; ; Each customer also has access to a dedicated Technical & Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: • Development services to scope, design, develop, document and test Qlik developments, using our unique Universal Data Architecture (UDA), a standard methodology to ensure a quality implementation and rapid development.; • 2nd line development support to your own developers ; • Development QA Reviews and performance tuning; ; • Architecture sizing/scalability & resilience and performance tuning; • Installs and general technical services; • 2nd line technical support ; • Regular system administration/maintenance; • Authentication, change management and governance; ; • Managed Services used to provide skills and expertise on an on-going basis as demand arises ; • Manage your app developments freeing up valuable resources; ; Catalyst also support and train organisations in maximising the use of the Qlik technology effectively. Our training incorporates our unique Qlik implementation strategy, UDA, that is designed to make any Qlik application be:; • Scalable,; • Extendable,; • Provide ‘one version of the truth’ to your whole organisation; ; Our modular training approach caters to users of any skill level and is always by hands-on Qlik consultants.; We tailor every training course to your team, their pace, and their specific areas of interest. This tailored approach is possible because all our training is delivered by real Qlik Consultants.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Catalyst provides a straightforward procedure for off-boarding. Initially, the client must provide one month's notice to cancel in writing. Off-boarding will begin with a termination of service(s) meeting to agree off-boarding steps, which may include:; - Return of data; - Deletion of environments (hosting); - Removal of shared storage (access) ; - Agree ongoing communications; - Audit (as required); ; The format of the data would be agreed in advance to ensure there is a smooth transition of the service being provided.
• End-of-contract process: Costs would be dependent upon services required (if any).; At the end of our engagement, Catalyst will work closely with the client to understand and support the termination process.; Services for this would be charged on a time and materials basis, and may include:; - Data Extraction charges; - Licence charges; - Consulting and Technical Services charges; - Residual Managed Services charges; - Outstanding commitment charges (e.g. hosting fees)

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is HTML5 compliant and has been designed to work on any Mobile Devices and tablet devices.; ; All dashboard screens automatically render to the mobile and tablet screensize.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Qlik, DataRobot and Snowflake are web-based application with a number of different views to work in. In Qlik, Hubs are your starting point and where you will see all your apps. You can view and interact with apps in any hub. You create new apps in the Qlik Sense Enterprise hub.; ; In the Qlik Sense Enterprise hub, you can create, develop, publish, and consume apps, depending on the privileges assigned to you by your Qlik Sense administrator.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: All testing has been completed by the software vendor, Qlik, DataRobot and Snowflake.
• API: Yes
• What users can and can't do using the API: Qlik provides numerous APIs that support both front (UI) and back-end activities. Qlik provides a full .NET SDK, along with JavaScript libraries and server support via RESTful API end-points. ; The APIs provide methods for creating connectors to external systems, extracting and importing, transforming, analysing and visualising data. Users can create additional controls for visualisation and maintain independent libraries if required.; Qlik components communicate via HTTPS and WebSockets, providing an easy method to set up, configure or change services or associated applications. Users can set up applications via both the standard API (via REST calls) or via a web interface (HTTPS). ; Service APIs include the ability to configure, monitor or control proxies, repositories, service access and security (including APIs for user-directory maintenance). The JavaScript libraries provide browsers with the ability to handle selections, navigation, data formatting and visualisation and also create custom components to extend both front-end and back-end services.; In addition to .NET, Qlik also supports scripting tools/languages (such as R and Python) and the user-community provides open-source extensions in other languages including C++, C# and Go.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All aspects of Qlik applications can be customised from the back-end APIs to the front-end user experience. Clients can tailor their own visualisations to suit end-user requirements. Web Developers can build tailored offerings so that analytics from within Qlik application dashboards can be integrated with other web based applications, mashups and/or websites. Catalyst have created Coeus BI a fully configurable web portal which provides analytics capability to external parties such as citizens, suppliers, regulators and customers. Qlik aims to be as open as possible with API's and all are documented.

Scaling

• Independence of resources: This is a privately hosted solution with no shared computing resource with other clients. ; ; Catalyst sizes the hosting in accordance with planned usage to minimise any variations in the application performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Qlik interactive Governance dashboard and monitoring tools are included that provides visability of Qlik performance, usage and license information. ; ; Additionally, specific service reports can be provided upon request.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qlik, DataRobot, Snowflake, VizLib, K4 Analytics and TimeXTender

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: There are export facilities provided within the application and the formats are varied. ; ; This functionality can be limited to specified users by the administrator(s).; ; Additionally, separate data export facilities of the client's data can be arranged to meet a specific format.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: To be agreed between Catalyst and the client
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • ODBC and OLE/DB
  • XML
  • Web call
  • REST API
  • Many native drivers
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Hardware is backed by a 99.95% up time with the end service providing a 99.9% up time.
• Approach to resilience: Datacentre resilience is provided by Microsoft Azure.; Further details could be made available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is by Grant Only - Security rules are created by the administrators. Roles can be used group rules so user types can be defined (eg RootAdmin can do anything; ContentAdmin can only change content not structure).; ; We provide a standard method of minimum access required with access only provided when needed.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Catalyst are ISO9001 and ISO27001 compliant but not accredited, the Microsoft Azure data centres are accredited to ISO2000, ISO22301, ISO27001, ISO27017, ISO27701, ISO27018, ISO9001, SOC 1,2,3 WCG2.0 a full list can be found here: https://azure.microsoft.com/en-gb/overview/trusted-cloud/compliance/
• Information security policies and processes: Catalyst are ISO9001 and ISO27001 compliant but not accredited, the Microsoft Azure data centres are accredited to ISO2000, ISO22301, ISO27001, ISO27017, ISO27701, ISO27018, ISO9001, SOC 1,2,3 WCG2.0 a full list can be found here: https://azure.microsoft.com/en-gb/overview/trusted-cloud/compliance/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All client system changes have to formally documented and fully regression tested to ensure no application conflicts.; ; All development changes are applied to a test environment first, then client UAT and sign-off will be is required before the changes are transferred to the live system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have an independent organisation to perform a monthly vulnerability scan, this report is reviewed with any issues or failures being rolled out to the environment. We have a regular 2-week patch cycle for both OS and Qlik product updates.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All machines utilise Azure Security Center which offers integrated vulnerability assessment with a cloud agent. The agent will report and vulnerability which in turn provides vulnerability and health monitoring data back to Security Center. Our administrators are notified of any vulnerabilities for patching.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a support desk accessible via telephone, email and online portal for all incidents, requests for advice and guidance. The support desk is constantly monitored. ; ; We have a standard incident management process embedded within our support solution.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Catalyst are currently undertaking a full review of our Economic, Social and Governance indicators and updating as we aim to become Carbon Negative by the end of 2022.
• Covid-19 recovery:

  Covid-19 recovery

  Catalyst has always been a predominantly “remote working” business, with a central office located between York and Leeds. As a business we reacted instantly to the pandemic, with just a small amount of extra IT hardware to buy, all our staff were able to work from home with zero impact to our ability to deliver services to our clients. ; ; Although our office is back open, we remain a remote working business. Our staff arrange days to meet in the office or in remote rental workspaces to retain strong working relationship. ; ; Our core products are cloud based and services can be delivered both remotely and on-site.
• Tackling economic inequality:

  Tackling economic inequality

  As an employer of over 65 staff, Catalyst undertakes to benchmark it’s staff skills and roles against similar organisations in the market to ensure that we are delivering above average remuneration packages for our staff.
• Equal opportunity:

  Equal opportunity

  Catalyst IT is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. The organization-in providing goods and/or services and/or facilities -is also committed against unlawful discrimination of customers or the public. ; ; This policy’s purpose is to:; 1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time; 2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of:•age•disability•gender reassignment•marriage or civil partnership•pregnancy and maternity•race (including colour, nationality, and ethnic or national origin)•religion or belief•sex•sexual orientation; 3. Oppose and avoid all forms of unlawful discrimination. This includes in:•pay and benefits•terms and conditions of employment•dealing with grievances and discipline•dismissal•redundancy•leave for parents•requests for flexible working•selection for employment, promotion, training or other developmental opportunities; ; Here are some but not all of our commitments:; 1. Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense; 2. Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
• Wellbeing:

  Wellbeing

  Catalyst enrols all staff onto Benenden Health Cash Plan Scheme, which helps fund costs towards, Dental, Optical, Physio Therapy, Mental health Support, and hospital visits. ; ; With remote working Catalyst has a ‘Cameras on’ policy for Virtual meetings to ensure we physical see our staff on a regular basis. ; ; Catalyst has funded 1-2-1 coaching / Mentoring sessions when staff have request additional support; Catalyst has funded external HR support for staff who have been identified as needing support with both personal and work challenges. ; ; Catalyst lives its values and has rolled out a ‘Thanks’ scheme enabling peer to peer recognition, linked to Core Company values.

Pricing

• Price: £112 to £200 a unit an hour
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Depending upon the scope of the trial, Catalyst can provide a free evaluation copy of the software for use on-premise at the client's site or via our demonstration website. Trial periods are typically limited to 30 days, but extensions can be agreed. ; ; Consultancy can be included upon agreement.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.cawthorn@catalyst-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.