OAK ENGAGE LIMITED

Oak Engage

Oak Engage is modern intranet software that brings communication, knowledge, and connection into one place. Built for frontline and desk based teams alike, it helps organisations share news, surface important resources, and keep everyone informed, aligned, and engaged wherever they work.

Features

• An accessible, branded and intuitive mobile app for frontline employees
• AI content generation, personalised feeds, AI translate and AI search
• Social features like Hubs create close communities and encourage collaboration
• Intuitive CMS that allows you to easily create engaging content
• A single source of truth for document management and policies
• Comprehensive intranet integrations that streamline access to multiple tools
• Tailored and automatically generated email news round-ups
• In-depth intranet analytics with actionable insights to refine your strategy
• Efficiently track and resolve issues with our HR help desk
• Personalised employee onboarding journeys with tailored content

Benefits

• Improved Communication Reach and Effectiveness
• Higher Employee Engagement and Inclusion
• Increased Operational Efficiency
• Stronger Governance and Compliance
• Better Insight and Evidence of Value
• Direct cost savings through system consolidation
• Reduced Employee Turnover

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.harbottle@oak.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

285640930106040

Contact

Michael Harbottle
03333443593
michael.harbottle@oak.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Oak is a cloud service accessed via a browser or mobile app. The vast majority of updates require no downtime and are fully managed by the Oak team.
• System requirements:
  • Platforms - Windows(7+), Apple macOS(10.13+), iOS(10+), Android(5+)
  • Browsers - Browsers: Chrome, Microsoft Edge

User support

• Email or online ticketing support: Yes
• Support response times: Oak offers 24/7 support for critical tickets.; ; Our standard SLAs are as follows:; Critical: 2 Hours; High: 4 Hours; Medium: 4 Days; Low: 10 Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Oak uses a best-of-breed service desk solution, Zendesk, to manage support tickets and deliver chat services. Zendesk has conducted its own accessibility testing, with further details available in their Accessibility Statement:; https://www.zendesk.co.uk/company/agreements-and-terms/accessibility/
• Onsite support: Yes, at extra cost
• Support levels: Support is priced into the Oak subscription and is based on Business Days. ; ; As well as an in-house support team, all Oak customers have a dedicated Customer Success Manager who will act as your main point of contract throughout your subscription.; ; P1 - 1 hour; P2 - 2 hours; P3 - 32 hours; P4 - 80 hours
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Users are supported from the outset through a structured implementation approach designed to ensure a smooth transition into live service and rapid adoption across the organisation. Face-to-face implementation and training sessions are available on request.; ; Getting started begins with a dedicated Implementation Manager who works closely with the customer to understand organisational objectives, user groups, governance arrangements and accessibility requirements. This is followed by structured discovery and strategy sessions to agree the service configuration, content structure and delivery priorities.; ; The service is delivered using an agile, phased approach, enabling users to engage with the service early, provide feedback, and build confidence as the platform is configured. Regular progress checkpoints are held to maintain visibility, manage risks and resolve issues promptly.; ; Training and enablement form a core part of the onboarding process. Administrators and content owners receive role-based training through live online workshops and guided sessions. In addition, users have access to comprehensive online training materials, step-by-step user documentation and knowledge base.; ; Following go-live, UAT and readiness checks are completed to ensure the service is intuitive, accessible and fit for operational use. Following launch, users continue to be supported by a dedicated Customer Success Manager, providing ongoing guidance and adoption support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The buyer always retains full ownership of their data, and Oak Engage makes no claim to ownership of, or rights over, customer data at any time. Customer data is used solely for the purpose of delivering the contracted services and in accordance with agreed terms.; Upon termination of the service, the buyer’s data is exported and provided to the client via secure blob storage. All exported files and data are made available through this secure mechanism to support retrieval in a controlled and reliable manner.; Customer data is securely destroyed after the agreed termination timeframe. This is achieved through the destruction of all storage resources and databases associated with the buyer’s data, alongside the purging of all related caches, ensuring that data is no longer accessible or recoverable.; To support service transition, the platform is kept operational (“warm”) for a minimum of 30 days following termination. This transition window allows for orderly handover and data access, with additional transition days available subject to an agreed fee.
• End-of-contract process: Oak is a subscription service, in the event of a cancellation, the service will remain available until the agreed service end date.; ; Oak will support any reasonable requests that allow for a smooth offboarding process. Should this request require specialist support, this will be provided on a consultative basis, charged at the standard daily rate.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Oak can be accessed via a dedicated mobile app or mobile browser. The mobile experience does not remove any core functionality and can be fully optimised to create a customised app experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Oak's service interface is highly customisable and offers the interactive experience you would expect in an intranet / internal comms-type tool. More details and examples of this can be found in the Service Definition documentation.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have a partnership with an accessibility consultant who carries out yearly audits of the product. In between these audits, we carry out spot tests of certain areas of the product. In addition, all our engineers and QA colleagues are web accessibility trained and we ensure all new features are tested to WCAG 2.1 AA standards before release.
• API: Yes
• What users can and can't do using the API: More details on the API can be provided upon request.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our unique customisation options will enable you to fully design your intranet to ensure it truly reflects your brand. Oak allows you to set brand colours, typography and your logo to make sure your values and company culture are represented throughout. This gives you complete control, without the need to rely on technical expertise or designer support.; ; System Admins have access to our intuitive CMS. The drag and drop functionality simplifies the creation of attractive homepages, all within a few clicks! Experiment with our wide range of page layouts, applets and content features across your intranet to create a window into your organisation. If you are struggling to bring your ideas to life, we have design experts on hand who are happy to help.; ; You can tailor homepages for different departments, offices or audiences to increase engagement and streamline communication of important updates. Transform your onboarding process with fully customised homepages for new starters that can house all relevant onboarding information. Plus we work to WCAG accessibility standards, meaning our homepages are accessible to everyone.

Scaling

• Independence of resources: Oak is a multi-tenant application, and tenant isolation is of utmost importance. We have created a framework in which tenant isolation is baked in at the lowest level.; ; Oak is monitored twenty-four hours a day, seven days a week, by a team of on-call engineers. Should there be any potential disruption to the service, automated alerts are raised with that team. They can proactively isolate services to ensure no disruption is experienced.

Analytics

• Service usage metrics: Yes
• Metrics types: We have a comprehensive analytics package included as part of the Oak solution. This can be used to give you a wide range on insights for both creation and consumption of all types of content. It also offers insights into searches, and employee adoption.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Oak provides API access and built-in export tools that enable users to easily retrieve and manage their data.
• Data export formats: Other
• Other data export formats:
  • XLSX
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a service availability of 99.9% in any calendar month. If we do not meet the guaranteed levels of availability, the specific details regarding refunds or compensation would typically be outlined in the service level agreement (SLA) with the customer - usually in deductions from invoices.
• Approach to resilience: Our service is designed to be resilient through several measures:; ; Data Centre Resilience: We utilize Microsoft Azure data centres, which offer robust perimeter security, intrusion and DDoS protection, and network resilience with multiple high-speed and low-latency internet connections. These data centres have full redundancy and failover capability.; ; Disaster Recovery: We have a comprehensive disaster recovery plan that includes local, regional, and global service failure scenarios. Our recovery point objectives (RPO) and recovery time objectives (RTO) are clearly defined, with the ability to restore services within specific timeframes depending on the severity of the incident .; ; Backup Strategy: Data is backed up continuously with geosynchronous backups to a secondary data centre. This ensures that data is protected and can be restored quickly in the event of a failure .; ; Security Measures: We enforce strong SSL/TLS encryption, cross-site scripting protection, and anti-forgery measures to protect against unauthorized access and data breaches .; ; Business Continuity: Our business continuity plan is ISO 22301 compliant, ensuring that we can maintain and restore business operations effectively. This plan is reviewed and tested regularly to ensure its effectiveness .
• Outage reporting: Our service reports outages through several channels:; ; Email Alerts: We notify designated contacts within your organization promptly in the event of a disaster affecting the Microsoft Azure platform.; ; Incident Communication: We have integrated policies and procedures for incident response, including communication plans that involve notifying nominated staff at each customer.; ; Public Dashboard: A status site shows the current status of each region and reports on any outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: User Roles and permissions within the Oak platform are controlled through a set of user groups.; ; User Groups can be:; - System-generated based on data within the platform (smart groups); - Dynamic based on a set of criteria; - Set up manually on an ad hoc basis; ; You can use a combination of these to serve your specific needs for control and communication.; ; Adding and moving people between groups is quick and easy via a management tool. User provisioning can be managed through out of the box integrations with Workday, OKTA or Azure AD.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We follow comprehensive information security policies and processes, which include:; ; ISO 27001 Compliance: Our Information Security Management System (ISMS) is aligned with ISO 27001 standards, and we undergo external audits to ensure compliance.; ; Employee Training: All staff receive information security awareness training during induction and every six months thereafter. This training is delivered through our Oak solution.; ; Security Measures: We implement strong SSL/TLS encryption, cross-site scripting protection, and anti-forgery measures to protect against unauthorized access and data breaches.; ; Incident Management: We have integrated policies and procedures for incident management, including communication plans that involve notifying nominated staff at each customer.; ; Reporting Structure: Our incident management team includes the CTO, IT Manager, Managing Director, Client Services Director, and Compliance Manager.; ; Policy Compliance: Information security is covered in our employees’ contracts of employment, our IT Policy, and our Information Security Training.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes ensure the integrity and security of our services. All code is source-controlled in Microsoft Azure DevOps, enabling full change tracking and lifecycle management. We use a CI/CD model with automated builds, unit tests, and regression testing to detect issues early. Before each release, full system and customer data backups are completed, allowing rollback if needed. QA Security Specialists also validate key security controls to ensure all built-in protections function as intended.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process involves:; ; Assessment of Potential Threats: We utilize a vulnerability management system for internal testing, which reports on vulnerabilities and suggests remediation strategies. We also engage NCC Group for external security assessments, including threat modeling and penetration testing.; ; Deployment of Patches: Patches are applied routinely to our servers after being validated in our QA environment. This ensures that updates are tested before deployment to production.; ; Information Sources for Potential Threats: We use a cloud-based centralized management service to keep our antivirus measures updated with the latest virus definitions, ensuring we are informed about new threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Identification: We utilize advanced antivirus software across our network to identify, isolate, and eliminate malicious software and potential threats. Virus definitions are continuously updated through a cloud-based centralized management service.; ; Response: In the event of an incident, it is reported immediately to the Incident Manager or a member of the Incident Response Team. The team determines whether it constitutes a Business Continuity or Disaster Recovery event and activates the relevant response procedure.; ; Incident Response Time: A formal incident response plan that includes informing the appropriate people at each customer within one hour of becoming aware of a security incident.
• Incident management type: Supplier-defined controls
• Incident management approach: We use scenario-based incident management procedures to guide responses and ensure operational continuity or recovery. Incidents are reported through the Information Security Incident Response and Reporting Procedure and escalated immediately to the Incident Manager or Incident Response Team. For security incidents, integrated policies ensure the appropriate customer contacts are notified within one hour of identification.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to a demo site can be provided free of charge.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Thursday 30 October 2025
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 85c0f880-c147-4d7b-8787-f18b4c75fe56
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 9f698cda-5bb0-4bcc-bd6b-ec2b81330334
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.harbottle@oak.com. Tell them what format you need. It will help if you say what assistive technology you use.