Jyre (previously CharacterScope)

The Gyre Platform: Where intention becomes action. Enhance your team's performance.

Gyre is an online, science-based platform that offers a holistic approach to team development & performance enhancement. Whether you're a team leader looking to unlock your team's potential or an individual seeking personal growth opportunities, Gyre provides the tools and resources necessary to thrive in today's dynamic work environment.

Features

• A digital approach to team effectiveness & leadership development
• Empowering teams and leaders to own their development
• Has organisations, teams and individuals at its core
• Includes team effectiveness model & leadership strengths framework
• Includes gamified diagnostic tools
• Custom client framework integration available
• Provides solutions to your business challenges and real time data
• AI-driven report generation ensures rigour, objectivity and repeatability of analysis
• Personal development opportunities for all users

Benefits

• Affordable and simple and easily deployed
• Reliable achievement of business goals
• Enhanced motivation and engagement for team members
• Improved psychological safety within the team
• Develop people from bottom to the top of the organisation
• Real time data insight across the organisation
• Cultivation of innovation and creativity
• Provides a tool for use in recruitment
• Motivates millennials to learn how they want
• Access to science-based resources for team development 24/7

£0 to £0 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lisa.mcfall@gyreteams.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

285784093171838

Contact

Lisa McFall
07789454577
lisa.mcfall@gyreteams.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: All planned maintenance, during which the web-based element of the service will be unavailable, occurs outside of UK normal office hours, as per our SLA.
• System requirements:
  • Modern HTML5-supporting browser (Chrome, IE Edge, Firefox) with Javascript enabled
  • A reliable internet or data connection
  • A modern mobile phone or tablet (iOS 15+, Android 9+

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 2 hours between Monday and Friday 8.00am - 6.00pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users are able to access our text-based web chat using a keyboard and screen-reader. Optional visual or audio features of the support interface may be accessible to users depending on their technical set up.
• Web chat accessibility testing: We have sort user feedback on the accessibility, usability, and effectiveness of the web chat feature for users with diverse needs.
• Onsite support: Yes, at extra cost
• Support levels: Onsite support would be in the form of coaching and team workshops. Refer to Pricing document and SFIA Rate Card for further details. All technical queries would be resolved with email or phone support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The are two options for getting started.; 1) Open access and self service.; 2) End users being receive a welcome email giving them access to the platform for registration.; Both starting routes explain clearly what users can expect from the Gyre development journey. Registration emails can be tailored to each client. They can come direct from Gyre or from the client.
• Service documentation: No
• End-of-contract data extraction: An end user can access their own personalised "live data" reports from their personal Gyre dashboard at any time. A service buyer / organisation is also able to access data reporting. An individual's user data will remain available for up to 3 years after their individual account has been closed.
• End-of-contract process: The platform is accessed on an Open Access basis. An organisational buyer can purchase analytical services and reporting when required. ; There is no time based contract as the data remains live. Off boarded organisations and users can access their data for a period of 6 years.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service can run on desktop and mobile/tablet devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is run on Microsoft's Azure Cloud Hosting Platform, which supports automated scaling of resources in response to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We are able to provide detailed progress and usage metrics on a per-user, per-team, and per-organisation basis, including detailed character strength breakdowns.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Individual users are able to access their "live data" individual and team reports via a live (and shareable) weblink at any time.
• Data export formats: Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 95% uptime during UK normal office hours (9am - 6pm, Monday to Friday). Breaches of SLA are agreed in the customer terms and conditions.
• Approach to resilience: Data is securely replicated across multiple geographical regions. More information available on request.
• Outage reporting: We provide email alerts to customers notifying of issues affecting the operation of the service.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Our management interfaces are restricted to operations support roles, and all actions are audited.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 31/08/2023
• What the ISO/IEC 27001 doesn’t cover: 95% of our service & operations are covered by the ISO 27001 standard as we are a digital company.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essential Plus.
• Information security policies and processes: Staff must follow our strict IT security policy(s) and are asked to review them periodically by the DPO. This includes not storing sensitive data on IT devices/phones and making sure strong passwords are used and hard drives are encrypted.; Only approved/screened key staff have access to production systems and data - all access is logged.; Security is taken seriously during the development of product features.; We have a security breach policy/plan in compliance with ISO27001 and GDPR.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A formal Change Management Process governs modifications to the service, including approval by multiple technical and business parties and a security review. Additionally, Azure has developed formal standard operating procedures (SOPs) governing the change management process which cover software development, hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates knowledge gained through capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), and the Microsoft Security Response Center program.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Platform components hosted on Azure receive regular and automated security updates. We monitor industry security feeds, including GitHub Security Alerts, to identify any potential vulnerabilities in third party dependencies. Patches to known security vulnerabilities reserve immediate top priority as part of our software development process, and are released subject to our agreed SLAs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use both Azure's industry-leading security monitoring and our own defined processes to monitor for application and data compromises. Security incidents reserve immediate top priority as part of our operational processes, and are mitigated as soon as possible, subject to our agreed SLAs.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow the 5-step incident response process used by Microsoft Azure; Detect, Assess, Diagnose, Stabilise and Close. Users are able to report incidents through our standard support structure, ensuring a clear and robust pathway for all incidents. Our policy is to notify customers of impacting or potentially impacting issues as early as possible via direct communication and maintain a dialogue as information becomes available through to resolution. Once resolved we perform a post-mortem, which would also be shared with affected customers.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality

  Covid-19 recovery

  The Gyre open access online platform is uniquely positioned to drive the government's COVID-19 recovery efforts and assist businesses ; to overcome the pandemic's impacts. Our free open access policy for the platform makes it's resources available to everyone. We empower organizations, teams & individuals to adapt to the new challenges posed by COVID-19, facilitating the implementation of innovative strategies and practices to manage and recover from its effects. Our platform offers tailored guidance on adopting new ways of working to deliver services efficiently amidst the pandemic's constraints. Promoting remote working capabilities, and equipping leaders and teams with the necessary skills and tools, our platform contributes significantly to the collective efforts aimed at rebuilding organisations & fostering resilience in the face of COVID-19's aftermath.

  Tackling economic inequality

  Gyre is an open access platform, totally free of charge for anyone to use in any organisation. Gyre is poised to significantly contribute to the government's objective of addressing economic inequality and fostering the development of new skills for organisations, leaders and individual. By providing a wide array of resources and develop modules, our platform creates fertile ground for entrepreneurship, offering guidance and support to new and small organisations & teams seeking to thrive in today's competitive landscape. Through developmental pathways and feedback data, we empower individuals to cultivate their entrepreneurial spirit, driving economic growth and facilitating the creation of sustainable businesses. Furthermore, our platform acts as a catalyst for change by influencing staff, suppliers, customers, and communities to prioritise employment and skills opportunities in high-growth sectors. By aligning with the government's goals, our platform plays a pivotal role in fostering a more inclusive and dynamic economy, where individuals from all backgrounds have the opportunity to prosper and contribute meaningfully to their team and organisation.

Pricing

• Price: £0 to £0 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Gyre is an open access platform offering diverse resources: tutorials, tools, and team engagement for personal and professional growth. Advanced features and data analysis are not included. Time restrictions may apply for certain content, but core functionality remains accessible for ongoing learning.
• Link to free trial: http://app.gyreteams.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lisa.mcfall@gyreteams.com. Tell them what format you need. It will help if you say what assistive technology you use.